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Learn about the different costs associated with Total Quality Management (TQM) and the key elements of TQM system. This includes prevention costs, appraisal costs, failure costs, and external failure costs. Understand the focus on customer satisfaction, employee involvement, empowerment, and teamwork in TQM implementation. Gain insights into the importance of these factors for the success of TQM in logistics and inspections.
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GOODS INSPECTION “BIAYA PADA KUALITAS” POLTEK POS INDONESIA DR.IR DIAR FACHMI R CHAIDAR.,MT,CISCP
Are associated with the design, implementation and maintenance of the TQM system. They are planned and incurred before actual operation, and can include: 1. PREVENTION COSTS
APPRAISAL COSTS • Are associated with the vendors and customers evaluation of purchased materials and services to ensure they are within specification. They can include:
Can be split into those resulting from internal and external failure. Internal failure costs occur when results fail to reach quality standards and are detected before they are shipped to the customer. These can include: 3. FAILURE COSTS
Occur when the products or services fail to reach quality standards, but are not detected until after the customer receives the item. These can include: • . 4. EXTERNAL FAILURE COSTS
The Elements of Total Quality Management • Focus on the Customer • “Meeting customer expectations” applies to external as well as to internal suppliers & customers. • Workforce Involvement • Top management commitment. New role as facilitator. • Employee Empowerment- Think “out of the box”. • Teamwork is the quality circle concept