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Customer experience management

Our customer experience management solutions help you bank on customer insights to create precise experiences for customers to engage across channels.<br>https://www.itcinfotech.com/lines-of-business/customer-experience

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Customer experience management

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  1. Customer Experience Management ©2019 ITC Infotech. All Rights Reserved.

  2. About us • ITC Infotech is a specialized global technology services provider, led by Business and Technology Consulting. ITC Infotech’s Digitaligence@work infuses technology with domain, data, design, and differentiated delivery to significantly enhance experience and efficiency, enabling our clients to differentiate and disrupt their business. ©2019 ITC Infotech. All Rights Reserved.

  3. Customer Experience • Consumer preferences are changing rapidly, and to win in the Digital age, companies must act now. Both B2B and B2C companies need to take a closer look at their customer data, and glean insights to fundamentally rehash the way they engage across channels, delivering consistent, seamless and relevant experiences throughout the customer journey. • As a CX transformation partner to some of the world’s leading brands, ITC Infotech works with clients to help predict customer preferences with actionable insights. ©2019 ITC Infotech. All Rights Reserved.

  4. CUSTOMER-BRAND DIGITAL INTERACTION Customer 2 Business Intelligence & Analytics Customer – Brand Interactions 1 3 ©2019 ITC Infotech. All Rights Reserved.

  5. Cross Selling & Up Selling 1 Client Telling • Campaign Management • Personalization Offering • Push Notification • Customer Service Insight LED Outcomes From Brand with a Customer – Centric Approach ©2019 ITC Infotech. All Rights Reserved.

  6. 2 Customer/Prospects Communicating through Multiple Channels 3 Generating Insight out of Collected Data ©2019 ITC Infotech. All Rights Reserved.

  7. DELIVERING RESULTS • Built on a strong foundation of domain depth and technology experience, ITC Infotech has enabled some of the largest corporations in the world to derive value from their CRM and customer experience initiatives. Our expertise spans across CPG, retail, airlines, travel, hospitality and BFSI industries straddling leading platforms such as Oracle, Salesforce, and Microsoft Dynamics. ©2019 ITC Infotech. All Rights Reserved.

  8. OFFERINGS Services • Customer Experience Consulting & Roadmap • Data Management & Analytics • Mobility Solutions Solutions Augmented Reality for Connected Service Eloqua & Siebel Integration – EASI Next Gen Loyalty Responsys & Siebel Integration – RASI Retail Execution Siebel AMS for Consumer Packaged Goods Siebel Open UI Innovation Lab Integrated Trade Promotion Management Customer Value Management for Airlines Loyalty Management for Airlines Self Service Portal for Health Insurance Customer Value Management for Retail Digital CX for Banks ©2019 ITC Infotech. All Rights Reserved.

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