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The New Oracle Monitoring and Advisory Service for Applications Unlimited

The New Oracle Monitoring and Advisory Service for Applications Unlimited. Michael Soulier Senior Director Applications Customer Support, PeopleSoft October 23, 2018. Safe Harbor Statement.

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The New Oracle Monitoring and Advisory Service for Applications Unlimited

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  1. The New Oracle Monitoring and Advisory Service for Applications Unlimited Michael SoulierSenior DirectorApplications Customer Support, PeopleSoftOctober 23, 2018

  2. Safe Harbor Statement The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

  3. Agenda 1 2 3 4 5 Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A

  4. Agenda 1 2 3 4 5 Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A

  5. Monitoring Services Overview • Service for Oracle Applications Unlimited • Monitoring for on-premise and cloud customers • Automatic platform and functional event detection using Enterprise Manager • Proactive Service Request creation (MOS), automated collections (diagnostics, logs, etc.) and routed to senior-level applications experts

  6. Agenda 1 2 3 4 5 Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A

  7. Service Data Flow Oracle Advance Support Gateway Created SR Fault Event Fault Detection and Review SR Notification and Updates Resolution Collaboration Premier Support Applications Experts Customer Oracle Applications Environments

  8. Agenda 1 2 3 4 5 Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A

  9. Smart Sensors 140+ Smart Sensors 240+ Smart Sensors Coming soon… Coming soon…

  10. Oracle Applications Unlimited – Customers Need Choices ACS Monitoring & Advisory Service is the perfect choice for Joint Management use cases Joint Management Selective Sourcing Fully Managed • Automated 24/7 advanced applications monitoring • Fault detection, applications diagnostic health check, and predictive monitoring • Automatic creation of SRs directly routed to senior engineers (with pertinent diagnostic data included) • Expert advice for detected issues, and recommendations for config. changes • Customer retains overall control • 24/7 monitoring continuously checks for potential issues, with monitoring experts evaluating all detected events • Oracle fixes problems on customer’s behalf for agreed parts of their system • ACS focuses on critical platform and applications issues – customer does the rest themselves • Oracle experts manage all operational and day-to-day activities • Nobody knows Oracle applications better than Oracle • Access, availability, change and config. management – Oracle covers it all • Allows customers to focus attention and resources on their business 10

  11. Customer Portal - Overview Roadmap

  12. Customer Portal – Service Requests Roadmap

  13. Interested in more? Monitoring and Advisory as well as Business Transaction Monitoring Venue: Thirsty Bear, 661 Howard Street, Upper FloorHours: Monday – Wednesday 8:00 A.M. – 4:00 P.M. PT Oracle Support Stars BarVenue: Stars Bar, Moscone West, 3rd Floor

  14. Agenda 1 2 3 4 5 Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A

  15. Resources • Oracle Monitoring and Advisory Service for Applications Unlimited http://www.oracle.com/us/support/library/monitoring-advisory-apps-unlimited-5022837.pdf • CONNECT WITH US Call +1.800.ORACLE1, visit oracle.com/acs , or email us at acs_ww@oracle.com Outside North America, find your local office at oracle.com/contact

  16. Agenda 1 2 3 4 5 Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A

  17. SESSION ID THT6846: Accelerate Your Success on Oracle Cloud Infrastructure with Applications Unlimited Support WEDNESDAY, OCT 24 10:30 – 10:45 A.M. PT MOSCONE WEST – 3rd FLOOR STARS BAR THEATER SESSION ID TIP4394: Upgrading and Maintaining Siebel CRM in the Cloud or On-Premises WEDNESDAY, OCT 24 12:30 – 1:15 P.M. PT MOSCONE WEST – ROOM 3001A SESSION ID TIP4393: JD Edwards Support and Oracle Cloud Infrastructure: A Successful Path to Oracle Cloud THURSDAY, OCT 25 1:00 – 1:45 P.M. PT PARK CENTRAL (FLOOR 2) – CONCORDIA Recommended Conference Sessions

  18. Ask the Experts your toughest product questions View Oracle Support and product demonstrations Learn what’s new and more! oracle.com/goto/starsbar

  19. Monday Mix Monday,October 22, 2018 6:15–8:30 p.m. Fang Restaurant660 Howard St., SF (Just a 3-minute walk from Moscone) See you there! CONNECT | ENGAGE | RE-ENERGIZE • CONNECT with Oracle Support executives, engineers, and developers • ENGAGE on ideas, share experiences, and discover new opportunities • RE-ENERGIZE with hors d’oeuvres, drinks, and inspiring conversations Admission is open* to Oracle Support customers with an Oracle OpenWorld event badge and photo ID*subject to capacity oracle.com/goto/mondaymix Get in the Mix…

  20. Keep Learning with Oracle University 1300+ Training Courses 2000+ Courses: Cloud Technology Applications Industries 200,000 Students trained per year 450+ TrainingOn Demand courses 20 Learning Subscriptions 2 Million Oracle Certified Professionals 500+ Education Partnerships

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