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Durham Change Network

Durham Change Network. Introduction of Lean at Durham University. Naomi Blayney Strategic Planning and Change Unit. ∂. Change Network. ∂. Our Challenges. Language Scepticism Time commitment Buy-in from managers. ∂. Our 3 Key Principles. Staff are our most valuable asset

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Durham Change Network

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  1. Durham Change Network Introduction of Lean at Durham University Naomi Blayney Strategic Planning and Change Unit

  2. ∂ Change Network

  3. ∂ Our Challenges • Language • Scepticism • Time commitment • Buy-in from managers

  4. ∂ Our 3 Key Principles • Staff are our most valuable asset • All our activity should be meaningful • There is always room for improvement

  5. ∂ Our 5 Step Approach

  6. ∂ Delays Duplication Unclear Communication Underutilised Resources Lack of Quality Wasteful activities in a process

  7. ∂ IT Business Case Process

  8. ∂ Benefits for Durham University • More effective use of skills and experience - ensuring staff add value • Increased staff engagement and empowerment • Improved level of service and satisfaction • Operational efficiencies and effective use of resources • Culture of continuous improvement

  9. ∂ • Training is now complete • Communications plan in place • Initial projects have been approved • Excellent feedback so far Where are we now?

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