Amy Trappey, PhD Dean, College of Management National Taipei University of Technology

2. MARKETING‧CASE 4 Amy Trappey, PhD Dean, College of Management National Taipei University of Technology 1, Section 3, Chung-Hsiao East Road, Taipei 10608, Taiwan Tel: (886) 2-2771-2171 Ext. 4541 E-mail: trappey@ntut.edu.tw Charles Trappey, PhDProfessor, Dept. Management ScienceNational Chiao Tung University1001 Ta Hsueh Rd Hsinchu 300, TaiwanTel: (886) 35 727-686 E-mail: trappey@faculty.nctu.edu.tw Managing and Modeling a China Shoe Factory: Accident Reporting

3. Outline • Conceptual definition of JDIC: Any major problem or anomaly that causes injuries to personnel, damage to property, loss of product quality, production delays, shipping delays, or any other incident that interrupts the OEM production schedule. • Business Process Modeling: Can be categorized into 6 categories---Other Investigation (其它会签), Quality Investigation (品质会签), Injury Investigation (工伤会签), Shipping Investigation (扎车会签), Materials Investigation (材料会签), and Fire Investigation (火险会签) 1. Behaviour Models and Roles 2. Organization Models 3. Object Models • As-Is JDIC Behavior Model Analysis and Benchmarks: The JDIC report form, Injuries Investigation, Fire Investigation, Materials Investigation, Shipping Container Delay Investigation, Quality Investigation, Other Investigation • The To-Be Model Process Improvement Justifications • Object Models for Database Planning and Design • Conclusions and Second Quarter Work Plan • Design Requirements for Knowledge Management

4. Introduction • Conceptual definition of JDIC: Any major problem or anomaly that causes injuries to personnel, damage to property, loss of product quality, production delays, shipping delays, or any other incident that interrupts the OEM production schedule.

5. Business Process Modelling • The original process flow categorized the major problems into six categories requiring requests for explanations and counter signatures: Other Investigation (其它会签), Quality Investigation (品质会签), Injury Investigation (工伤会签), Shipping Investigation (扎车会签), Materials Investigation (材料会签), and Fire Investigation (火险会签).

6. Business Process Modelling • Behaviour Models and Roles • Behavior models contain two types of model elements: activities and object stores which are linked to each other via connection arrows. • Organization Models • A complete model of the JDIC business process contains information about the organizational structure of Apache. • Object Models • Object modelling is used to document the information aspects of the business processes.

7. As-Is JDIC Behaviour Model Analysis and Benchmarks • The original behavioural diagram for the JDIC

8. As-Is JDIC Behaviour Model Analysis and Benchmarks • When a problem occurs, a paper document called the JDIC report form (Figure 2) is sent by the investigation office to the responsible party where the problem occurred. DesignJet

9. As-Is JDIC Behaviour Model Analysis and Benchmarks • Injuries Investigation • The injuries investigation involves the participation of 4 organizational units including the unit where the workplace injury occurred. • Fire Investigation • The fire investigation involves the participation of 2 participating organizations to provide explanations and opinions

10. As-Is JDIC Behaviour Model Analysis and Benchmarks • Materials Investigation • The materials investigation involves the participation of 4 participating organizations to provide explanations and opinion

11. As-Is JDIC Behaviour Model Analysis and Benchmarks • Shipping Container Delay Investigation • The shipping container delay investigation involves the participation of 5 participating organizations to provide explanations and opinions

12. As-Is JDIC Behaviour Model Analysis and Benchmarks • Quality Investigation • The quality investigation involves the participation of participating organizations to provide explanations and opinions

13. As-Is JDIC Behaviour Model Analysis and Benchmarks • Other Investigation • The other investigation involves the participation of one organization to provide explanations and opinions

14. The To-Be Model Process Improvement Justifications • The data show that the actual of time required to collect explanations and other data related to an injury would require 30 days (1635 days for 55 cases). The standard amount of time is the amount of time that the process is expected to require.

15. The To-Be Model Process Improvement Justifications To-Be Electronic JDIC KM (e-JDIC KM) Principles: • All reporting forms are electronic documents that can be saved in the EDM system. • All reporting and signing processes are driven on-line (using a form of workflow management system). • All reporting interfaces are web enabled. • Some data items on the JDIC reporting forms can be filled directly from queries to the ERP or other enterprise databases (if the data are available in the ERP or enterprise systems).

16. Object Models for Database Planning and Design • In order to automate the JDIC reports as electronic documents, the original forms were re-created using Excel. The electronic document data input fields were then modelled using Income. DesignJet DesignJet

17. Object Models for Database Planning and Design

18. Conclusions and Second Quarter Work Plan

19. Design Requirements for Knowledge Management • The ultimate goal of DesignJet is to develop a state of the art knowledge based system for the enterprise. • The significant contributions of the Income business process models are the business process maps which define and are used to refine the business processes, the organization charts which define the roles and resources, and the object models which provide the object oriented data models for building the relational knowledge management database.

20. Design Requirements for Knowledge Management • An additional issue for identifying and rectifying problems is to create incentives for employees.