CIO Update: Current and Future*

1. Gil Gonzales, Ph.D. July 22, 2010 Chief Information Officer UNM Tech Days CIO Update:Current and Future*

2. “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” Sun Tsu, Art of War

3. UNM Today Plus . . . • Awards • Research Successes • Scholarship • Collaborations • Regional Standing • Steve Alford Delta . . . • Budget Rescissions ($200 m) • Faculty Dissatisfaction • Communication Gaps • Silos and “Divides” • Highly-Distributed IT • Fractioned IT Budgets

4. Enterprise Services

5. Enterprise Services • Common “Baseline” for Services • Uniform Access Based on Valid NetID • Cross-Organizational Coordination (within IT) • Coordinated Assistance / Helpdesk

6. Efficiencies and Effectiveness Knowledge Management using FastInfo Service Management for integrated IT support Active Directory – University Forest Computer Hardware Standards Centralized Software Licensing

7. Collaborations Capital Projects Sector Planning Emerging Standards Shift from Single Funding Approaches Academics—Labs, Servers, Desktops, Classrooms, etc. Expanding Loadset Deployment Technology Fees (labs, licensing, etc.) Co-Location – Servers

8. Collaborations HSC, UNMH, ULibraries, CARC, (and others) Network Planning Mobility Video Conferencing Messaging and Calendaring National and Regional Networks New Mexico Research Network Western Regional Network

9. Internal IT Practices ITIL* Quality Framework Methods and Controls - Security, Monitoring Coordination across IT operations * ITIL=Information Technology Infrastructure Library

10. IT Summer Projects 2010 • Student-Centric Services • IT Pod Upgrades • CNM/UNM Electronic Data Transfer • Banner Improvements - Best Grade for Repeat Courses • Dorm - packet shaping • Support for New Technologies (iPads, etc.) • Faculty Support • Instructor Workstations in Classrooms (90%) • Grade Entry and Upload to Banner • IT Purchasing • Buying Software via Lobo Mart • Virtual Server Hosting

11. IT Summer Projects Cont’d • E-Mail • Improved WebMail performance • Network & Security • Building Switch Upgrades • No-Cost Antivirus software license renewed • Web Development • Web Content Management

12. IT Goals FY2011 Academic Technologies Engage Faculty/Students Improve Classroom Services Network Refresh Implement Network Plan Complete Wireless Innovate (WiMax, etc.)

13. IT Goals FY2011 IT Funding HED Funding Fees In-Sourcing IT Staff Development Commitment to Training Align Staffing Continues Data Centers City Center East / West Disaster Recovery

14. IT Goals FY2011 Research Networks Advantage Research Requirements Connect to Researchers, not Buildings Collaborate with VPoR IT Security External Reviews Common Tools for University Use

15. IT Dashboard Goals FY2011 Cost Containment – Enterprise Services Review for Internal Efficiencies Set Priorities (method) Consolidations In-Sourcing Options

16. IT Dashboard it.unm.edu/dashboard

17. Future: IT as a Change Agent Promote and advocate for innovation Use existing strengths and deployments when possible Engage in developing advanced skills in staff

18. Strategy / Initiatives Re-Invent Funding Models Identify and Build the Core Mobility Access / Broadband Classroom / Learning Spaces Relationships with State of New Mexico and Higher Education in NM

19. Strategy / Initiatives Strategic Sourcing Statewide Services UNM Licensing Others IT@UNM as a Startup Collaborations with Private Sector Capital Capacity for Internal Operations

20. Moving Forward . . . Focus on Aligning Work to the University Mission Establish a Climate that Advocates for Innovation Access to Information / Technology Enables Change “You have to believe in yourself.”

21. Connect Innovate Serve