Lessons Learned Meeting PR 50007 FasTrak Replacement Project (a.k.a. MarkeTrak)

1. Lessons Learned MeetingPR 50007 FasTrak Replacement Project (a.k.a. MarkeTrak) Business Process Focus Group January 10, 2006

2. Agenda 1:00 PM Agenda Review Introductions Meeting Purpose, Discussion Process, Desired Outcomes 1:15 PM Business Process Lessons Learned – Initiation & Planning 2:00 PM Business Process Learned – Execution & Controlling 2:45 PM Business Process Learned – Stabilization & Closing 3:00 PM Identify Priority Topics for RMS discussion in February 3:15 PM Summary and Wrap-up * Scheduled breaks will be observed on the hour Technical Focus Group Session

3. Introductions • Facilitation & Scribing • Led by ERCOT MODPO team members who are project-independent, but also familiar with the ERCOT & Market project life cycle & processes • Facilitator – Justin Rasberry, MODPO Project Manager • Scribe – Jamie Lavas, MODPO Business Analyst • Participants • Market Participant volunteers who participated in the business process discussions and coordination of the MarkeTrak project. • Meeting Support • ERCOT project staff available to provide support to the business process discussion and answer questions/provide information • Scott Egger, Project Business Analyst • Adam Martinez, Mgr of MO DPO Technical Focus Group Session

4. Ground Rules • Be courteous to those around you • Please turn Cell Phones, Pagers, and Notebooks to vibrate/mute • If you have to take a call, please leave the room so as not to disturb those around you • Questions are encouraged during the discussion. Please raise your hand to ensure everyone has the opportunity to participate • Off-topic discussions (i.e., Phase 2 requirements) will be tabled and added to a Parking Lot for future reference • Scheduled breaks on the hour will be observed • Stick to agenda – everyone gets out on time! Technical Focus Group Session

5. Lessons Learned Process & Meetings • Focus Groups Sessions – To frame the discussion topics and key lessons observed that will be further discussed in an open forum meeting with RMS • Market Participant Technical Focus Group Session • Today, January 9, 2007 from 2 PM to 5 PM • Market Participant Business Process/Project Mgmt & Delivery Focus Group Session • Wednesday, January 10, 2007 from 1 PM to 3:30 PM (after RMS) • ERCOT Project Team Focus Group Session • Week of January 22, 2007 • Lessons Learned Forum – To review results of Focus Groups, allow for final discussion and input from participants, identify/confirm improvement recommendations/owners, finalize report • RMS Lessons Learned Forum • Wednesday, February 14, 2007 (during RMS) Technical Focus Group Session

6. Key Discussion Topics • Identify & Prioritize Lessons Learned by Project Phase • What went well and why? • What needs improvement and why? • ERCOT • Market Participants • Phases • Initiation & Planning • Business Requirements, Analysis & Design • Execution & Controlling • Development, Design Changes, Testing, Issue Resolution, Training, Go Live • Closing • Production Stabilization & Support, Issue Resolution, FasTrak Coordination • Relevant Topics • Project Oversight and Leadership, Market-ERCOT Coordination, Schedule, Budget, Communication, Requirement Gathering, Change Management , Training, Risk Management, Success Factors, Impact Analysis, Implementation Coordination   Technical Focus Group Session

7. ERCOT’s Project Life Cycle This diagram illustrates ERCOT’s: • Project Life Cycle Process – represented by Portfolio Management and Project Management activities • System Development Life Cycle – represented by the Software Development activities Technical Focus Group Session

8. Let’s Begin… Lessons Learned Technical Focus Group Session