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Goals & Objectives

Goals & Objectives. HRT 383. RKR Goals. To Exceed Guest Expectations To Provide Total Support to Your Staff The Operate the Business Professionally. A “SMART” OBJECTIVE. S pecific – Clear, concise, and focused M easurable – Objective / Observable A chievable – Possible / Manageable

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Goals & Objectives

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  1. Goals & Objectives HRT 383

  2. RKR Goals • To Exceed Guest Expectations • To Provide Total Support to Your Staff • The Operate the Business Professionally

  3. A “SMART” OBJECTIVE • Specific – Clear, concise, and focused • Measurable – Objective / Observable • Achievable – Possible / Manageable • Realistic – Can be accomplished with some effort and focus; makes “business” sense • Time-Bound – By the end of the day or week

  4. 3 “SMART” Objectives per Team • Connected to at least one RKR Goal • Written in S.M.A.R.T. terms • Specifies the Desired Results • Obtained by planned and managed strategies and actions • Compared to Actual Results • Know why you achieved or did not achieve the objective in the end

  5. What is Production? • Production Planning • Forecasts • History • Production Schedules

  6. HOH Production • Forecast • Menu Mix History & Historical Insight • The value of physically seeing product • Production Schedule Master • Station Production Worksheets and other methods (“3x5”) • Your role in monitoring the process

  7. FOH Management • Forecast • Historical Insight • Floor Plans & Diagrams • Section Assignments • Production Schedule Master • Station Production methods • Your role in monitoring the process

  8. For Your Management Meeting • Your Management Plan • Revised S.M.A.R.T. Objectives • Originals from HRT 382 • Revise or “wordsmith”, if needed • Complete List of Strategies & Actions • Revised Forecast Sheet • RKR PowerPoint Briefing Slides

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