The Marketing Resource Center Training Guide

1. The Marketing Resource Center Training Guide [Date] Confidential/For Agent Use Only

2. Our 2019 2.GO Adoption Sweepstakes Got a little feedback?You’ll get a big chance to win. Prizes to Win After reviewing this training presentation, fill out our feedback survey at the link below for a chance to win one of three great prizes. (2) Grand Prize Choice of Apple or Windows Laptop (2) Second Prize Sonos Speaker (2) First Prize Choice of iPhone or Android Smartphone TAKE SURVEY NOW Give more feedback & get more chances to win! If browser does not open up within 30 seconds, please use this link to take the survey: https://www.surveymonkey.com/r/DSY3BJY No purchase necessary. Void where prohibited. Open to licensed health-insurance external agents/brokers who are 18 or older and of the age of majority in their state, who are legal residents of the U.S. residing in one of the 50 states or DC, and who during the Entry Period have attended a training for at least one 2.GO tool on which they have not previously trained. One entry per survey. Enter from 5/1/19 through 7/12/19. Total value of all prizes $4994. Subject to Official Rules, available at www.Humana2pointGo.com/sweepstakes.

3. What is the MRC? The MRC is the Marketing Resource Center, accessible through Vantage. It contains pre-approved, customizable marketing materials that you can use to market to prospects and your book of business for both AEP and Special Enrollment Periods.

4. New Upgrades to the MRC More Medicare prospecting tools available for all agents to customize Order prints and have them shipped to your home Send materials directly to your book of business via email or direct mail Accessible through Vantage Mobile enabled – phone, tablet, laptop Easier navigation to find campaigns Variable designs, photo options for diversity and variable ad sizes on Medicare prospecting materials 100s of pre-approved templates available to customize

5. A Packed Toolkit Ready to Access Confidential/For Agent Use Only 5

6. A Smarter Marketing Toolkit A wide range of tools We’re taking the best from our delegated and career agent toolkits and combining them into one. We’re offering hundreds of self-service flyers, ads, postcards, mailers, letters and more!

7. A Smarter Marketing Toolkit A wide range of tools Small Print Ads Variable Sized Ads Flyers Radio Scripts Postcards Print Ads Conversation Guides Email Templates

8. A Smarter Marketing Toolkit Variety of Campaigns We’ve got every campaign covered: $0 Premium, PDP, Veterans, Humana Go365, Humana Pharmacy, MyHumana, SEP, Turning 65, New to Medicare, DSNP, CSNP, Med Supp and more! You can choose from a variety of languages and photography to make your materials feel relevant to your market.

9. A Smarter Marketing Toolkit “Generic” Medicare Pre-Approved Prospecting Tools for Delegated Agents Many campaigns to choose from! Each containing flyers, postcards, ads, letters, mailers and banner ads with optional fields: • $0 Premium • Affordable Premium/Switch & Save • More Benefits • I Sell Insurance • DSNP • CSNP • Turning 65 • $0 Premium ROY

10. A Smarter Marketing Toolkit Variety of Language Options Some of our most popular materials are available in Spanish, Chinese, Korean and more!

11. A Smarter Marketing Toolkit Conversation Guides Confidently have compliant conversations with our variety of conversation guides.

12. With the MRC, it can be Easier to Sell • Be a savvier marketer • Best-in-class materials and marketing best practices • A smart way to help reduce your marketing budget • Save the expense of developing your own creative • Spend your time selling, not creating • Save time by using these pre-approved, ready to use materials • Include Information about YOU • Ability to customize with your name and contact info

13. How do I find the MRC? Confidential/For Agent Use Only 13

14. Step 1: Go to Humana.com

15. Step 2: Sign In

16. Step 3: Select Agent and Brokers

17. Step 4: Select the Vantage Retail Business Portal

18. Step 5: Click Customizable Marketing Materials

19. Congrats! You’re In!

20. Navigating Around the MRC Confidential/For Agent Use Only 20

21. Click on the Medicare Box

22. Start Navigating Choose from a variety of materials and subjects.

23. Refine Search Refine search results by multiple criteria options.

24. Search for Specific Item Enter in the DIN # for a specific piece of creative from the toolkit to find a specific tool you are looking for.

25. Control Search Results Sort how your search results are displayed.

26. Customizing Creative Confidential/For Agent Use Only 26

27. Upload Logo 2. Select the drop down and select “Company Logo.” 1. To add a logo to your piece, click the arrow by your name and select “Asset Library.” 3. In the top right corner, select “Upload Asset.” 4. Select your logo that you’ve saved to your desktop. 5. Once loaded, select “Save Asset” in the bottom right corner.

28. Accessing Your Logo Once your logo is added, it will pre-populate in the customization screen each time you create new materials.

29. Adding Your Headshot • When adding a headshot, first ensure the picture meets the following requirements: • Size: 4”x 4” • Color: CMYK • Format: .jpg • 300 dpi

30. Adding Your Headshot 1. Click “Your Name” in the top right of the page.  2. Select the option with an image next to it called “My Attachments.” 3. Next you will have a window similar to the one in the photo below. Make sure “My Photos” category is selected from the dropdown on the left. Then select the “Upload Asset” option on the bottom right corner of your window.  4. A small upload box will appear like the one below. Hit “Browse” and choose the photo from your computer that will be uploaded into your profile.  5. The name of your file should appear in the box after you choose it. Be sure that your image matches the provided requirements. This guarantees that your uploaded photo will have the correct quality for its purpose. Select the “Upload” button to preview your image and its settings. 6. If everything looks correct, check the “I agree” checkbox and select the “Save Asset” button on the bottom of the window. Your photo is now uploaded to your profile. It can now be chosen when ordering a product that has an option of a photo.

31. Locate Item Let’s say you found a specific postcard you wanted to customize with your contact information. Once you locate it through the different search options available on the MRC, click on the thumbnail to get started.

32. Select Item Click on “Customize & Download” to add your business contact information. These instructions are for Download Only.

33. Customize Agent Information Fill in the fields with your information.

34. Select Image To select alternate photography, click on “Change Image.”

35. Review Options and Make Selection After selecting “change image,” multiple photo options will appear. Scroll to find an image that is most suitable for you. *Note: only select pieces of creative have this option

36. Download Once your image is selected, click on “Download PDF.”

37. Bulk Order A number of documents in the MRC can be produced by integrated Humana print/fulfillment partners. This allows the user to order a variety of materials to be produced/fulfilled and sent directly to their shipping address. Simply select the desired quantity to order before choosing the “Order” button to start the ordering process.

38. Bulk Order Items may have customization options as outlined. If not, the item will added to the shopping cart. At the start of the order process, a quantity selection is presented to specify volume of the user’s order.  The Order Summary screen details previous order information. Order Summary allows users to review Order History details and also reorder an existing order. It will also allow users to sort by order ID number and search by dates within Order History. 

39. Bulk Order Orders in the MRC will generate email alerts. These alerts are sent to the email address listed in the user’s MRC profile and includes Order information with links to the MRC for specific information.  The Payment screen on the Order workflow provides the “Add a Credit Card” option for the users to enter, which stores the credit card under “My Accounts.” 

40. Email Orders If your document is going out via the email channel, you will need to provide a list of your recipients. To do so, click “Next Step” on the “Personalization Options” screen, and you will be brought to the “Upload Your List” screen. This screen will allow you to upload your list of recipients. You have the option to select recipients from an existing list, upload a list, create a recipient manually and add yourself to the list of recipients. The “Upload a List” option will give you clear instructions and a sample upload file so that you can format your list properly for processing.

41. Email Orders Click “Next Step” on the “Upload Your List” screen and you will be brought to the “Order Delivery Information” screen. This screen will allow you to personalize delivery details. You are required on this page to add a subject line for your email and a “reply to” email address.

42. Direct Mail Orders Once you have selected the creative you want to use, you will be brought to the “Item Details” screen. Make sure that “Direct Mail Order” is selected. Click “Order.” Complete/correct all required fields in the personalization Options, and then click on the image to approve your customizations.

43. Direct Mail Orders You must view both sides of the creative before you can approve your proof. Once reviewed, check the box that says “I approve my customizations” and then click done.

44. Direct Mail Orders Once you have clicked “next step” from the personalization page, you will be given options of how to provide the addresses for your direct mailing. You have the option to select recipients from an existing list, upload a list, create a recipient manually and add yourself to the list of recipients. The “Upload a List” option will give you clear instructions and a sample upload file so that you can format your list properly for processing.

45. Direct Mail Orders On the “Order Delivery Information” screen, you are able to assign a friendly name for your order and add your order to your cart.

46. Accessing Educational Tools and Conversation Guides Confidential/For Agent Use Only 46

47. Select from a Variety of Tools and Guides Search for Conversation Guides or Educational Materials to get a list of options.

48. Select Educational Tools On the main MRC navigation page, click on Educational Tools.

49. Get Started! To get started, login to Vantage and follow the steps in this deck.

50. Our 2019 2.GO Adoption Sweepstakes Got a little feedback?You’ll get a big chance to win. Prizes to Win Fill out our feedback survey at the link below for a chance to win one of three great prizes. (2) Grand Prize Choice of Apple or Windows Laptop (2) Second Prize Sonos Speaker (2) First Prize Choice of iPhone or Android Smartphone TAKE SURVEY NOW Give more feedback & get more chances to win! If browser does not open up within 30 seconds, please use this link to take the survey: https://www.surveymonkey.com/r/DSY3BJY No purchase necessary. Void where prohibited. Open to licensed health-insurance external agents/brokers who are 18 or older and of the age of majority in their state, who are legal residents of the U.S. residing in one of the 50 states or DC, and who during the Entry Period have attended a training for at least one 2.GO tool on which they have not previously trained. One entry per survey. Enter from 5/1/19 through 7/12/19. Total value of all prizes $4994. Subject to Official Rules, available at www.Humana2pointGo.com/sweepstakes.