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Explore why adopting a freemium model can boost your business with lower friction, high marketing leverage, better product quality, and more! Discover how to leverage user decisions for success.
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4,000,000+ users60,000+ businesses 500,000,000 files served/year
in 2005, an early investor said: “you’re crazy to give this away for free” …and then he referenced pets.com
“think about the cost of storage, bandwidth, support, operations, and blah and blah and blah…”
he was right and wrong he was already a billionaire, so it didn’t really matter
the times have changed amazon s3, google, outsourcing, Ycombinator, and so on
a free trial is not enough (unless you’re selling to the CIA)
fundamentally, happy customers will pay you* *if you have a good product
make the “average” free, and charge for the fringe security, more space, no ads, etc
technology decisions are now being made by users, not management don’t put up a wall in front of them
here’s why you’d be crazy not to give out your software for free
lower friction = faster traction hook them early and get their data
high marketing leverage your users are your marketers
it forces you to make a much, much better product you can’t just be larry ellison
sales will love you only talk to people that want your product
reach traditionally impenetrable markets your product will seep into new ecosystems
if they don’t want to pay, they don’t have to leave only lose customers to yourself
just to be fair, a few reasons why freemium sucks
sales will hate you for the same reason they love you
delayed gratification some users take years to pay, most never at all
lower commitment smaller barrier to entrymeans smaller barrier to exit
free = cheap & insecure no one ever got fired for buying IBM
in conclusion google wants to destroy you