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HR challenges and opportunities

HR challenges and opportunities. Agenda. "Challenges faced by "HR Manager's" as a result of Globalization HR Challenges In Recruitment Example Challenges in IT Industry TCS Challenges for HR Professionals in Call Centers. "Challenges faced by "HR Manager's" as a result of Globalization".

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HR challenges and opportunities

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  1. HR challenges and opportunities

  2. Agenda • "Challenges faced by "HR Manager's" as a result of Globalization • HR Challenges In Recruitment • Example • Challenges in IT Industry • TCS • Challenges for HR Professionals in Call Centers

  3. "Challenges faced by "HR Manager's" as a result of Globalization" • Growing importance of human resource management • Multiple roles for human resource management • Linking Role • Strategic Role • Monitoring Role • Innovator Role • Change and Knowledge Facilitator Role • Enabler Role

  4. HR Challenges In Recruitment • Adaptability to globalization • Deployment – getting the right mix of skills in the organization regardless of geographical location • Talent identification and development – identify capable people who are able to function effectively • International ethics • Process analysis • Strategic prioritization

  5. Annual Demand of IT Prof.

  6. Three Components of Intangible Assets

  7. Emerging New Markets and Challenges

  8. Challenges in IT Industry • Attitude & Behavior of the Workforce • Leadership Development • Retaining & Managing Talent • Innovation & Talent development • Employee Engagement & Commitment from Employees

  9. Leadership Development

  10. Survey Conducted on Employee Engagement Activities (Different IT Companies)

  11. The TCS Phenomenon

  12. Challenges for HR Professionals in Call Centers • Staff TurnoverAcross the call center industry, there have been 12 typical causes of call center turnover, including: • Pace of effort required • Sense of powerlessness or lack of control • Frustration of not being allowed to do a good job • Repetition • Daily physical confinement (tied to their desk) • Over-regimentation • The feeling of being spied on • The feeling of not being appreciated by others in the organization • Handling complaints and problems all day • Odd work hours • Pay • Better opportunities elsewhere • Strategies For Combating Staff Turnover

  13. Challenges for HR Professionals in Call Centers • Career Path for staff involved in Operations • Creating Career Paths • Key performance measurements for individuals • Calls Per Hour • Adherence Measurements • Measurement that how much time an individual is available to handle calls vs. the time he or she was scheduled to handle calls • Qualitative Measurements

  14. Thank you

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