Emergency Response: Solutions for Inter-Agency Collaboration and Dynamic Team Management

1. Emergency Response: Solutions for Inter-Agency Collaboration and Dynamic Team Management eSolutions for Safe & Secure eRegion Bled, SloveniaJune 7, 2005 Lawrence Sellin, Ph.D. Network Centric Operation Solution Leader lawrence.sellin@fi.ibm.com

2. Event Driven Environments • “On the first of February 2003, space shuttle falls out of the sky. Within 90 minutes, we had to set up a critical information exchange environmentwith 15 organizations that we had not even so much as made a phone call to. What elements of planning can you do when you don't even know who your partners are on an event-driven basis?” • “You have to figure out how to dynamically create trusted information exchange environments, dynamically manage them, and have them go away when no longer required” *Quotes from Major General Meyerrose (US Northern Command) to the Joint Warrior Interoperability Demonstration (JWID) Final Planning Conference in Chesapeake, VA on Tuesday 30 March 2004

3. Event Driven Environments • “On the day a tsunami killed 140,000 people, scientists and government officials had inklings of an impending disaster…Yet even in this age of global communications, the message never reached those in peril” • “Most blame has focused on the lack of a Tsunami Warning System in the Indian Ocean, but the problem was more fundamental. Warnings were not disseminated for hours, or at all” • “Some people couldn’t get the word out; at times, it was as basic as the lack of a phone number or e-mail address.” *Quotes from USA Today 7 Jan 05 “Today’s Topic: Tsunami Silence”

4. It doesn’t need to be terrorists… • March 2005 - A FedEx truck carrying five boxes of samples of anthrax, flu, tuberculosis, salmonella and E. coli collided with a car in Winnipeg. None of the dangerous organisms escaped. • 2003 - A FedEx package containing West Nile virus exploded at the Port Columbus International Airport in Ohio. Firefighters suspected dry ice caused it to burst open. No one was injured, but 50 workers had to be evacuated. Source – MSNBC - Killer flu samples shipped via FedEx, DHL - http://www.msnbc.msn.com/id/7505545/

5. Participant Assumptions • There is no common software between all participants • The number and type of participants can and will change frequently • They don’t necessarily completely trust each other • If the solution is complex or expensive, they won’t use it • It they don’t use it regularly, they won’t use it in emergencies. It must be useful in day to day situations

6. Collaboration Components • Locate • In preparation for, during, or in response to an event, rapidly assemble a team, across agency boundaries, based on a variety of factors (name, department, role, geography, skill etc) • Invite • Using information provided during the location of those individuals or roles, invite them to collaborate • Authenticate • Using authentication information previously available or now provided, authenticate those individuals or roles • Collaborate • Working together, synchronously or asynchronously to solve a problem

7. Challenges • How can I find another person to assist with this incident • How can I find them quickly and communicate immediately? • How can I get the data and information that I need • How can I analyze disparate data to catch bad guys? • What incident response resources are available now? • How can I get the big picture on this incident? Public Safety Agencies – Challenges and Requests Requests From The Public Safety Community Instantaneous Communications – We want the ability to quickly locate other personnel in my department or in another agency. I want the ability to collaborate with them immediately through many different collaboration means. Incident Management – We want the ability to know where all our resources are at any given moment and what resources are still available at our disposal Situational Awareness – I need the ability to see on a map the big picture as incidents develop Access To Data and Information – I need data and information immediately. I need to get access to it through many different medias (PDA, Laptops, Cell Telephones, desk tops, etc) Interoperability – I need the ability to share information securely with other agencies seamlessly but securely Security – I need these capabilities through secure and trusted capabilities. NYC Emergency Operations Center, Sept 22, 2001 The NYC Emergency Operations Center was destroyed during the collapse of the World Trade Centers on 9-11. The NYC EOC was relocated. IBM and their premiere partner (E Team) provided the immediate interoperability and incident management capabilities to coordinate all the agencies and resources in response to the disaster.

8. Features COTS – Commercial off-the shelf components, open standards Native Language Adaptation – Provides portal views in native languages supporting multiple countries through the same portal access Screen Sharing/Application Sharing – Provides the ability for organizations to share data and application information on the fly Directory Integration – Provides meta-directory features that provides for inter/intra agency collaboration Incident Management Capabilities– Provides robust incident management features Web Services– Provides interoperability between organizations through web services Quick Reporting – Provides portlet features that allows quick reporting of incidents and read capabilities of the incident management application through web portlets Situational Awareness– Provides awareness of who is available to assist with situations Geo Spatial Mapping and Incident Tracking– Provides symbolism on maps so leaders and members can get the big picture Team Collaboration– Enables Synchronous and Asynchronous information exchange 8

9. 802.11a/b Secure Wireless Infrastructure Solution • Secure real-time information transfer to or between service resources • Enables rapid response and effective management • Designed and built around DoD tactical specifications for ruggedness and security (commercial version is available) • Deploys within 24 hours • Typically operational within 30 minutes of arrival Self acquiring 1.2M satellite dish 802.16 radio antennas Not Shown/Visible: 48 port switch (10) Wireless laptops Antenna Masts for 802.16 VoIP and Satellite Phones 802.11 a/b access point Tool Kit 8 Port KVM Expansion Slots Local Security Management Satellite/LAN/MAN VPN & FW with in box spare Fax/Printer/Copier 802.16 wireless MAN Router w/spare Additional Storage & Expansion Storage for VoIP Phones, UPS System Satellite Phones, cables, etc. Auto Acquiring Satellite Antenna

10. Solution Features Cross Agency People Finder Portlet Collaboration Center Authenticate/Secure Access Who Is Here Access to back-end Applications Incident Summary Reporting & Create Incident Reports Agencies & Contacts In the Directory

11. Integrated Incident Management Functions with Geospatial Functions:

12. Status and Coordination Features • Provides Status on: • Personnel and Infrastructure • Other (Weather, Supporting Agencies) • Additional Info & Coordination • Law Enforcement • Fire & Rescue • Medical & Health • Hazmat • Mass Care • Casualties • Etc.

13. Video and Audio – Screen Sharing / Application Sharing/ Geo Spatial Mapping ESRI Mapping Tools Live Video and Audio Discussions Rodney Douglas/Australia/IBM@IBMAU Live Chat Features Situational Awareness of Who Is Here