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Principles of Management Excellence. 8 Principles. Managers take action rather than overanalyze plans They listen to their customers and put themselves in their customers’ shoes They encourage their employees to act independently, be innovative, and treat the business as if it were their own.
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8 Principles • Managers take action rather than overanalyze plans • They listen to their customers and put themselves in their customers’ shoes • They encourage their employees to act independently, be innovative, and treat the business as if it were their own. • They stress respect for the individual • The instill commitment to values and objectives by staying in touch with all employees • They keep the business focused on what it does best • They keep the organization simple, flexible, and efficient; and they do not overstaff • They keep operations under control, and they keep an eye on detail.