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The Rise of Robots: How Automation Will Transform I&O

Explore the impact of automation on Information and Operations (I&O) with expert insights on digital disruption, creating an automation strategy, heuristic automation, and the future beyond 2016. Learn how to navigate budget constraints and leverage technology for enhanced productivity and growth.

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The Rise of Robots: How Automation Will Transform I&O

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  1. WEBINARThe Rise Of Robots: How Automation Will Transform I&O Jean-Pierre Garbani, Vice President, Principal Analyst December 9, 2015. Call in at 10:55 a.m. Eastern time

  2. Robot: From the Slavic language Robota (work) Fictional humanoid in the 1921 play R.U.R. (Rossum’s Universal Robots) by Czech author Karel Capek (Scene from the 1921 play)

  3. Agenda • Consequences of the “Digital Disruption” • What does it mean for I&O? • Creating an automation strategy • Beyond 2016: Heuristic automation • Conclusion

  4. Business demands

  5. Differentiate to grow

  6. New services become growth engines

  7. But: legacy budgets limit new projects MOOSE: Maintaining and Operation the tech Organization Systems and Equipment $ billion MOOSE is where budgets are spent

  8. Can I&O keep growing?

  9. CIO staff is growing faster . . . Staff budget Software budget

  10. The CIO technology conundrum Legacy systems weigh heavily on the CIO budget. Limited budget growth means difficult choices between upgrading legacy and business demand We need to increase productivity: not by a fraction but by an order of magnitude.

  11. “Productivity depends more on technological changes and economy of scale than on human efforts.” Charles Perrow Princeton University

  12. Deterministic automation example

  13. But automation adoption is not growing Private cloud I&O processes

  14. Automation requires a business plan The project leader must be independent from the project impact. Any organization is shadowed by a network of affiliations and allegiances. Success of an automation project is based on financial benefits to the enterprise. Vested interest must not undermine the project.

  15. Automation requires a business plan The project must be sponsored at a high level. An automation project must be supported at the highest level of the CIO organization and part of the overall technology management strategy. Business leaders must be involved as sponsors as the end result is going to benefit BT initiatives.

  16. Automation business plan Assess all the components of the current process and create a baseline. Evaluate all dimensions of the process such as time, resources, tools, and overall costs. Overall costs have a major influence on the final decision to implement or not the automation project.. Evaluate the challenge and opportunities for automation. There are domains where off-the-shelf automation may provide an immediate benefit. Others which could be automated later when the technology becomes available. Some areas where human intelligence, initiative, and decision-making abilities prevail over automation. Create a set of requirements for each automation opportunities. Submit RFP to vendors for their current and future solutions. Proof of concept provides valuable information on deployment and limitations of solutions. Evaluate the organizational and operational impact. Changes in role, the skills needed by the new solution. Impact of disrupting an existing process must be understood. Challenges in project completion and performance must be included in this evaluation. Create a financial analysis of the project. Project providing a net benefit over the existing process. Impact on benefits when adjusted for operational and implementation risks? Should the project be delayed until the available technology brings more benefits and expands the scope of process automation?

  17. Beyond 2016: intelligence

  18. The limits of deterministic automation

  19. Heuristic automation based on AI

  20. Service management and automation

  21. Some automation vendors Deterministic automation Too many to list. Among them: WLA: ASCI, Automic, BMC, CA, Cisco, IBM, Redwood, Stonebranch. RBA: BMC, CA, IBM, and HP Many emerging players: Blue Prism, etc. Heuristic automation Advanced analytics: Automic, BMC, CA, HP, IBM, IPSoft, Prelert, and Splunk Use of AI: Digitate (Tata Consulting Services) Ignio

  22. Automate before it’s too late! • Operability and automation will be the key words in the future data center: IT uses too many resources to accomplish routine tasks that should be automated. Think of IT management in terms of industrial disciplines. Innovate by introducing an industrial approach to IT operations. Align IT with business objectives by first providing the ability to manage the “production line.” Define management solutions strategies in line with this prime objective.

  23. Automate before it’s too late! Use automation as a way to revamp an existing production line. Automation provides reliability, repeatability, and predictability to critical process execution. Automation improves productivity by abstracting complexity and reducing waste. It embodies the "lean" industrial concept. Leverage automation in the delivery of new apps and services. Automation increases speed, consistency and predictability when provisioning and deploying new business IT solutions.

  24. Jean-Pierre Garbani +1 617.613.6000 jpgarbani@forrester.com

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