CITISERV Performance Management Consulting Services

1. CITISERVPerformance Management Consulting Services October 23, 2012

2. CITISERV Timeline • 1/10/2012 – Council approved moving forward with an RFP • 1/18/2012 – RFP Advertised • 2/8/2012 – Pre-proposal Teleconference (24 firms represented) • 2/17/2012 – Pre-proposal Teleconference (9 firm represented) • 3/2/2012 – 17 proposals received • 4/25/2012 – Evaluation committee meetings began

3. CITISERV Timeline • 7/23/2012 – Firms were short-listed to 5 • 8/2012 – Oral presentations • 8/29/2012 – Voting members ranked short-listed firms • 9/26/2012 – Committee met with top ranked firm to confirm selection of Management Partners, Inc.

4. CITISERV • Purpose • Efficient and effective use of taxpayer dollars • Best practices for providing services to our community • Strategies • Analysis reporting • Benchmarking • Leadership assessment • Strategic planning • Human resource utilization • Budgetary and efficiency assessments

5. CITISERV • Scope of Work • Request data and information • Create a method for collecting and tracking data • Conduct field investigations • Prepare reports • Conduct management and performance reviews • Develop a mechanism to track action items • Advise and make recommendations • Issue a public report • Perform other duties as assigned

6. MANAGEMENT PARTNERS, INC. • Proposed approach met the City’s expectations • Qualifications focused on local governments • Experience includes 800 engagements • Exceptional references • Performed a study for CCG in 1996 • Departments selected for initial review: • Public Safety – Police Department • General Government – Tax Assessor’s Office