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Communication Vocabulary

Communication Vocabulary. Communication Vocabulary. Communication – The act of exchanging information. It can be used to inform, command, instruct, assess, influence, and persuade other people. Feedback – Involves the extent to which managers let workers know how they are performing.

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Communication Vocabulary

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  1. CommunicationVocabulary

  2. Communication Vocabulary • Communication – The act of exchanging information. It can be used to inform, command, instruct, assess, influence, and persuade other people. • Feedback – Involves the extent to which managers let workers know how they are performing. • Non-verbal (Cues) – Pieces of information acquired by observing rather than listening to other people. Non-verbal cues sometimes provide more information than verbal cues.

  3. Communication Vocabulary • Networking – Talking to people who may offer you job leads, contacts, or other information. • Active listening – Involves absorbing what another person is saying and responding to the person’s concerns. • Reports – Documents that provide a lot of information on a particular topic. They are used to provide managers with the information they need to make decisions.

  4. Communication Vocabulary • Conflict – The struggle between people with opposing needs, wishes, or demands. • Business Letter – Formal business communication used to communicate with customers and suppliers. They include the date, the recipient’s name and address, the purpose of the letter, and the name and job title of the sender. • Memo – Form of business communication used to communicate with people within the same company.

  5. Communication Vocabulary • Personal business letter - Business letter written to someone within in the same company or person in another company who you have a long personal working relationship with. • Letterhead – Pre-printed paper which businesses use to communicate information to other businesses.

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