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The Association of Average Adjusters

The Association of Average Adjusters. Michael Harvey - Chairman. “COMMUNICATION IS THE KEY”. “Is it true that you can’t walk and chew gum?”. Communication. Interactive Transactive Intentional Unintentional. Communications. Talk Listen Confidence Judgement.

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The Association of Average Adjusters

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  1. The Associationof Average Adjusters Michael Harvey - Chairman

  2. “COMMUNICATIONIS THE KEY”

  3. “Is it true that you can’t walk and chew gum?”

  4. Communication • Interactive • Transactive • Intentional • Unintentional

  5. Communications • Talk • Listen • Confidence • Judgement

  6. Communications&Marine Insurance Claims

  7. The Keys • Expertise and experience • An open mind • An ability to listen • Respect for the views of others

  8. "Your profession is a singular one - not merely because the vast majority of your fellow-citizens have not the remotest idea what your duties are; but because, above any other profession that is not actually legal, you are required to have, and in fact possess, a very exact knowledge of a very special branch of the law."

  9. What do you need from an average adjuster? • Expertise • Experience • Independence

  10. Average Adjusters and the World Market • Standing • Expectations • Communication • Practices

  11. The Role of the Association • Professional Standards • Market & Industry • Maintain skills

  12. The Future • Maintain and encourage expertise • Use skills efficiently and effectively • Change working practices • Engender trust and confidence

  13. The Associationof Average Adjusters Michael Harvey - Chairman

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