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BA 453/553

BA 453/553 . Human Resource Management. Agenda May 2, 2006. Group Presentations: 1, 2, 3, & 4 Guest Speaker: Jeff Jones of J.L. Jones & Associates Break Performance Appraisals/Giving Feedback Video & activity / “Coaching”. Giving Feedback. Trust Implies…. Accountability Reliability

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BA 453/553

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  1. BA 453/553 Human Resource Management

  2. AgendaMay 2, 2006 • Group Presentations: 1, 2, 3, & 4 • Guest Speaker: Jeff Jones of J.L. Jones & Associates • Break • Performance Appraisals/Giving Feedback • Video & activity / “Coaching”

  3. Giving Feedback

  4. Trust Implies… • Accountability • Reliability • Predictability

  5. Trust Factors and Leadership • Actions Are More Important Than Words • Respect for the Individual • Give Responsibility • Listen • Involvement in Decisions • Respect Confidences • Honesty • Encourage Risk Taking • Maintain a Positive Attitude • Treat Everyone Equally

  6. CONTRIBUTORS TO TRUSTING AND MISTRUSTING ENVIRONMENTS

  7. Feedback = Information

  8. Feedback Opens the Door to Problem Solving Problem Solving Problem Solving

  9. Principles of Giving Feedback • Helpful Intentions • Is the person open to feedback? • Behavior that can be changed and observed • Specific behavior – not generalities • Describe behavior-Don’t evaluate it • State impact of the behavior • Use “I statements” • Check for understanding • Encourage recipient to check feedback with others • Focus discussion on solutions

  10. Performance Appraisal The Human TouchVideo

  11. Ko-ChingThe Five Principles Build Self Esteem Validate Understanding Generate Options Inspire Action Recognize Results

  12. Key Principle #1BUILD SELF ESTEEM • Be Sincere • Be Specific Avoid praising people in global generalities that smack of platitudes and judgments. “You’re such a nice person” “I appreciate your thoroughness in completing the reports”

  13. Key Principle #2VALIDATE UNDERSTANDING • Listen for Thoughts • Listen for Feelings

  14. Key Principle #3GENERATE OPTIONS • Create Alternatives • Choose Strategies

  15. Key Principle #4INSPIRE ACTION • Empower Actionable Next Steps • Set Check-Back Method LEVELS OF AUTHORITY I. Clear Authority to Act II. Act & Inform Immediately III. Recommend, Get Approval Prior to Action IV. Ask What To Do V. Wait Until Told

  16. RECOGNIZE RESULTS • Recognize Efforts • Reward Results Example: • “If you jog daily for one mile (effort) you will see a 20% increase in stamina (outcome)”

  17. Principle # 1 Principle # 2 Principle # 3 Principle # 4 Principle # 5 Build Self Esteem Validate Understanding Generate Options Inspire Action Reward Results Key Principles to Ko-Ching

  18. May 9thEmployee Benefits & Occupational Safety • Group 5 - Types of Health Insurance Plans & Providers; COBRA; Health Promotion programs. • Group 6 – Types of Pension Plans; Social Security; Income Protection. • Group 7 – Types of Paid & Unpaid Leaves; EAPs and Mental Health Benefits. • Guest Speaker: Sam Hallyburton, VP, Occupational Safety Consultant with Willis • Lecture & Activities

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