Communication Skills

1. By: Mohamed Zaki Communication Skills The Importance For Instructors To Have Excellent Communication Skills Duration: ~15 minutes

2. “What I hear, I forget; what I see, I remember; what I do, I know”. The above saying indicates the need for communication skills in teaching. This is what we will see in the following slides..

3. Objective • By the end of this session you will be able to: • Recognize the importance of communication skills for instructors

4. Outline • Theory and definitions • The link between teaching and comm. skills • Communication skills and techniques • Examples • Conclusion • Reference • Q & A

5. “The science and practice of transmitting information” Theory and Definitions • Teacher are constantly conveying new knowledge, or transmitting information • According to dictionaries, the term “Communication Skills” is defined as : • How do we know it was • Effective Communication?

6. Effective Communication is simply about being understood! The Link between Teaching and Comm. Skills • The communication process achieved the desired results within allowedtime • So we can say: • Teaching is knowledge + Comm. Skills • Some specialists suggest they are 50/50

7. The Link between Teaching and Comm. Skills • Required for  “Lesson Plan & Course Design” •  “Generation Shaping”

8. Communications Skills and Techniques • It starts when preparing the session (Lecture Plan) • to make sure the sequence is logic, time is suitable and so on. • Positive attitude  Leave all negative emotions out • Motivatestudents Create interests and remove fear • Sense of humour Jokes , funny stories • Clear voice and simple language • Ways of talking (word stress , pauses etc) • Body language • Facial expression, gestures and movement • Get regular feedback • Eye contact , Asking students , Listen to opinion, Redirect questions , make dialogue not monologue / two-way comm.

9. Communications Skills and Techniques • Thought Provocation • Use drawing, pictures, animations and videos • Use simulation as much as you can • Use real life examples • Team forming • Read while writing on white board • Use breaks to refresh the students (Question) • Learn the students names quickly and depict their learning style and preference. • Make summary at the end of session • The use of eLearning and other technology (Question) • Minimize the barriers to communication. • Other ways to improve :  • Have an experienced colleague to attend and give comments • Attend class to other colleagues • Record the session and then critically analyze • Use checklist (such as)Use handouts : some can use checklist for handouts (such as)

10. Example :Explaining the Token Ring LAN protocolMethod #1: using simple drawing and text (not very useful) The data transmission process goes as follows: • Empty information frames are continuously circulated on the ring. • When a computer has a message to send, it grabs the token. • The computer will then be able to send the frame. • The frame is then examined by each successive computer . • The computer that identifies itself to be the destination for the message copies it from the frame and acknowledge . • When the frame gets back to the originator, it sees that the token has been acknowledged and that the message has been copied and received. It removes the message from the frame. • The frame continues to circulate as an "empty" frame, ready to be taken by a computer when it has a message to send Picture Credit : http://www.datacottage.com/

11. Example :Explaining the Token Ring LAN protocolMethod #2: using animation and group activity (very useful) The data transmission process goes as follows: 1- Use animation as below while explaining 2- Make class activity by forming a group 4-6 students to simulate the process using white card and pencils. Acknowledgement? Receiver Sender 4 1 Hello, I am going to ..... Message Picture Credit : http://www.datacottage.com/

12. Conclusion 1 2 3 “What I hear, I forget; what I see, I remember; what I do, I know”. 1 2 3 Pictures Doing Graphs Activity Video Simulation Expression gesture Excellent Not very useful Useful

13. References • teaching.uncc.edu/academic-technologies • elearningindustry.com/4-reasons-social-and-collaborative-learning • www.datacottage.com/ • www.cartoonnetwork.com/ • www.ncbi.nlm.nih.gov/ • work.chron.com/important-teachers-good-communication-skills-10512.html

14. Questions & Answers Thank You

15. Question: Constriction Time • How long the students can stay concentrating with you ? Back

16. Question: eLearning • Does eLearning tools and other online technology increase communication effectiveness ? Back

17. Checklist Examples • Back