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911 Prioritization: Ensuring Emergency Access in Mobile Networks

Explore ways to ensure availability of 911 during emergencies, prioritize 911 traffic, and address operational issues. Consider reducing traffic load and coordinating with other priority calling arrangements. Address implementations in 4G and earlier wireless networks.

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911 Prioritization: Ensuring Emergency Access in Mobile Networks

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  1. Working Group #10: 911 Prioritization • June 6, 2012 • Jeanna Green, Network Development 911, Sprint, Co-Chair • Thera Bradshaw, CEO, TKC Consulting, Co-Chair

  2. Working Group #10: 911 Prioritization • Description:  • The working group shall explore ways to ensure the 9-1-1 is available when emergencies or disasters cause a surge in mobile network use. • The work will include considerations of how 9-1-1 traffic might be prioritized in such situations. • It also includes related operational issues, including ways for PSAPs to address operational issues.  • The working group may consider ways to reduce traffic load during emergencies. • such as encouragement of use of 911 text as a lower throughput alternative to 911 voice. 

  3. Working Group #10: 911 Prioritization • Description Continued:  • If the WG pursues arrangements that give 911 calls higher priority than most consumer wireless calls: • the WG may consider how to coordinate 911 priority with other priority calling arrangements, including Wireless Priority Service (WPS), and other arrangements that may provide priority for calls for emergency and first responders.  • The WG will address implementations in 4G and earlier generation wireless networks; and will consider both E911 and NG911 implementations

  4. Working Group #10 – Participants • Working Group #10 Members and Organization Charles Cullen, Palo Alto 911 Communication Center Chris Fisher, APCO William Hinkle, Intrado Carl Klein, CenturyLink Joseph Marx, AT&T Ron Mathis, Intrado Peter Musgrove, ATIS Lawrence Rybar, Verizon Jack Shurtz, Cricket Communications Ray Singh, Applied Communication Sciences (formerly Telcordia Technologies) Jim Winegarden, CenturyLink

  5. Working Group #10 - Objectives • High level bulleted summary of completed activities • Objectives • Technologically feasible: • Today • Determine different types of emergency & disaster calls and should/could they be prioritized • Impacts of LTE, NG911 • Existing Priority Services • WPS, GETS, CMAS • Reliability & Resiliency • Various points in call path (capacity/congestion occurs) within the call flow including: CMRS/VoIP Providers, LEC/CLEC, and • PSAP • Consumer education usage

  6. Working Group #10 - Current Work Activity • WG has held 6 conference calls • Various members have presented contribution for discussion on the following topics • PSAP Observations • Constraints today • Opportunities for tomorrow • # of PSAPs and % of Call Taker positions categorized by small, medium, larger PSAPs • Network Diagram • Wireline call flows and congestion points • Wireless call flow (including wireline) and congestion points • Priority Services Utilized today • Integrated Public Alert and Warning System (IPAWS) • Commercial Mobile Alert Service (CMAS) • 3-1-1 for Non-emergency Governmental use

  7. Working Group #10 - Next Steps • Provide a high level bulleted summary of the next steps, • Continue our Bi-weekly conference calls • Continue to work thru open Action Item list • Review Contribution on: GETS, WPS, 3-1-1 • Start to draft report

  8. Working Group # - Project Timeline • Include a project timeline that highlights pertinent dates (e.g., due dates, meetings, etc.) • Completed Draft Review by WG #10: 01/15/2013 • Report to Steering Committee: 02/06/2013 • Final report to CSRIC members: 02/20/2013 • Vote by full CSRIC: 03/06/2013

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