Clinical Integration Network Development: To HIE or not to HIE?

1. Clinical Integration, Network Development, Physician-Hospital Organization, ACO: Ask the Same Question… To HIE or not to HIE? St. Vincent’s Health Partners, Inc. Dr. Michael G. Hunt CMO/CMIO Bridgeport, CT 06606 203-275-0201 michael.hunt@stvincentshealthpartners.org http://stvincentshealthpartners.org/

2. What is a Physician Hospital Organization (PHO)? • A PHO is a legal entity generally formed by physicians and one or more hospitals with the intention of negotiating contracts with payers and sharing in the financial rewards of controlling costs while delivering high-quality care.

3. What is a Clinically Integrated Network? “Physicians working together systematically, with or without other organizations or professionals, to improve their collective ability to deliver high quality, safe, and valued care to their patients and communities”. Alice Gosfield, J.D.

4. Clinical Integration • An active and ongoing program to evaluate and modify practice patterns by the network’s physician participants and create a high degree of interdependence and cooperation among the physicians to control costs and ensure quality. • This may include: • Establishing mechanisms to monitor and control utilization of health care services that are designed to control costs and assure quality of care • Selectively choosing network physicians who are likely to further these efficiency objectives • The significant investment of capital, both monetary and human, in the necessary infrastructure and capability to realize the claimed efficiencies SOURCE: FTC/DOJ - Statements of Antitrust Enforcement Policy - 1996

5. Levels of Integrated Care Harold Miller: How to Create Accountable Care Organizations 2009

6. Attributes for Clinical Integration

9. St. Vincent’s Health Partner’s Membership SVHP HospitalMember(s) PhysicianMembers Hospitals Skilled Nursing Facilities / Rehab / HHC PCPs Specialists 1 Flagship Hospital – St. Vincent’s Medical Center 370 Providers (Physicians, PAs, APRNs) 52 offices > 40 specialties

10. SVHP Operationalizing Medical Management and Service • Service • Provision of medical care from a provider/facility directly to the patient • Managing all elements of individual patient care • Management • Population Health • Defining the operational roles of care coordination • Enterprise level • Defining the operational role of case management • Facility level

11. SVHP Care Coordination Process • Participate in Care Coordination services across the clinically integrated network while utilizing existing case management services in the hospital, ambulatory, ED, urgent care centers and SNF’s by identifying the additional Care Coordination needs and develop processes across the continuum for a seamless transition of care. • SVHP Playbook • Identified more than 140 care transitions and established baseline requirements for data portability • Details quality metrics agnostic to Payer • Reference for Care Guidelines – Preventative and disease management • Organizational polices and plans

12. Bridging the GapsTransitions of Care • Goal: • Meet Patient Needs and Preferences in Delivery of High-Quality, High-Value Care • Bridging the gaps between: • Primary Care • Specialty Care • Inpatient • Mental Health Services • Long-Term Care • Medical History • Test Results • Home Care • Informal Caregivers • Patient/Family Education and Support • Medications/Pharmacy, and • Community Resources

13. Operationalization of Care Coordination

14. Disaggregation of Data

17. Current Health Information Exchange

18. What PHOs Need • Legacy Data from disparate Practice Management Systems • Data • Hospital(s) • Laboratory • Local and national companies • Insurance • Patient specific (EMR) • Imaging • Pharmacy

19. PHO Goals/Strategies • Optimize preventive and chronic disease management • Primary and specialty care • Reduce variations of care • Care Coordination • Focus the right treatment at the right time for the patient • Identify and develop cost-effective management strategies • Support initiatives • Patient Centered Medical Homes • Participation with ACO • Maximize reimbursement • P4P, PQRS, etc. • Achieve clinical integration and physician adoption • Share Data • Between professionals and institutions • With the patient • Public transparency

20. PHO Information Exchange • Membership value to participate • Priorities of membership • Respect clinical workflow • Just another tool not well utilized • Cost and Budget • Limited financial resources • Quality and performance demonstration • Use of available data

21. Our Challenges • Data types • Labs not based on LOINC • Need for mapping between organizations • Data receptivity • Format • HL7 • CCD • Flat file • Patient transition and patient-specific information transfer • Intramember patient communication • Extrainstitution patient communication • Competing priorities between stakeholders • Technology • System oriented versus independent members

22. Information Technology • If you do not measure it, you cannot improve it. • IT is the backbone of the CI network's value proposition and is critical to improving coordination and connectivity between providers of care. • Today the industry is inundated with tools to assist with monitoring and reporting the care provided to a patient. • Two types of data sharing sources • Health records • patient registries • repository that holds clinical information specific to a disease, disease process, implant, drug, etc • Sources • physician office • Hospital • ancillary care facility • ambulatory care facility

23. What are the Quality Components

24. Quality Metrics • Inpatient • Readmission rates • Medication reconciliation • Care Coordination • Outpatient • Preventive Health • Wellness exams • Immunizations • Mammograms/pap smears • Chronic disease • Diabetes • CHF • Asthma/COPD • Acute and Chronic Care Management Measures • Appropriate testing for children with pharyngitis • Appropriate treatment for children with URI • Appropriate antibiotic treatment for acute bronchitis • New episode of depression: acute phase treatment • New episode of depression: continued treatment • AMI: persistence of beta-blocker treatment after a heart attack • CAD: ACE inhibitor/ARB therapy • Complete lipid profile for patients with CV conditions • Heart failure (HF) : beta-blocker therapy • PDC: for HTN (ACEI or ARB) • PDC: for cholesterol (Statins) • Diabetes: eye exam • Diabetes: hemoglobin A1c testing • Diabetes: lipid profile • Diabetes: urine protein screening • PDC: oral diabetes • Annual monitoring on persistent medications: ACE/ARB • Annual monitoring on persistent medications: anticonvulsants • Annual monitoring on persistent medications: digoxin • Annual monitoring on persistent medications: diuretics • Arthritis: disease modifying therapy in rheumatoid arthritis • Osteoporosis management in women who had a fracture • Use of appropriate medications for asthma • Preventive Care Measures • Breast cancer screening • Cervical cancer screening • Childhood immunization status: MMR • Childhood immunization status: VZV • Chlamydia screening in women • Glaucoma screening in older adults • Adolescent well visits: 12-21 years • Well-child visits in the first 15 months of life • Well-child visits: 3-11 years

25. Utilization Metrics • Inpatient • Length of Stay • Antibiotic usage • Blood products/transfusions • Readmission rate • Outpatient • Inappropriate ER use • Inappropriate advanced radiology • Costs pmpm for ED, Pharmacy, inpatient, outpatient, radiology • Ambulatory Sensitive Conditions • ER and Inpatient

26. Health Information Technology: Clinical Integration at SVHP • McKesson Population Manager – Population Management • McKesson Risk Manager – Risk Management/Value Based Contracting • Clinical Informatics Systems – EHR/EMR/PMS/HIE/Pharmacy/Lab

27. Data Sources Clinical Lab Partners .CSV Results File Upload HL7 Interface Results Feed Quest Diagnostics McKesson Population Manager – SaaS/Cloud Secure File Transfer Protocol (SFTP) Claims Feed Physician Quality Reporting Practice Management System Claims Data MSG - SVMC UCC – SVMC Goldfarb Ranno & Assoc. Allergy & Asthma Care, LLC Pulmonary & Internal Medicine Primary Care of Shelton Endocrine Associates, LLC Ehrlich Bariatrics Opthalmic Consultants of Connecticut Family Podiatry Center Dr. Reuvin Rudich Dr. R. Levin & Dr. L. Fliegelman Point of Care Technology (Future) Physician Offices & PHO Hospital Partner Physician Hospital Organization (PHO)

28. Data Types and Sources 28

29. McKesson Population Manager:Robust Data Acquisition • Data sources include: • Demographic, ICD-9, CPT, CPT-2 from Practice Management Systems • Prescription history from Surescripts • HIEs • Lab results from hospital, local labs, LabCorp, Quest • EMRs • Hospital • State sources (Immunization Registry) • Survey Data • Payers • Data entered on-line

30. McKesson Population Manager:Registry Processes • Medical Exclusions • Registry Purge • Compliance Calculation • Every night, registry processing runs automatically: • PCP Assignment • Registry Assignment • Responsible Provider

31. McKesson Risk Manager Patient & Population Risk Management: Predictive Models Risk Stratification Membership Eligibility Providers Hierarchies Payer Medical & Rx Claims DCGs ETGs EBM Connect Quality Rules P4P Rules Formulary FDB MPI Attribution Organization Hierarchy Episodes of Care Management Data Sentinel Benchmarks Rhapsody HEDIS & STAR Management Data Mart Data Entered On line EMR, HIEData Pharmacy Mgt Workflow Engine Lab Results MD Attribution & Correction Workflows Capitation Management PMPM & Utilization

32. Full Spectrum Reporting Across the continuum of care: inpatient, outpatient and pharmacy

33. McKesson Risk Manager:Quality Dashboard

34. McKesson Risk Manager:Predictive Modeling Report

35. Attribution

39. Questions?

40. References • American Hospital Association’s Center for Healthcare Governance • Lakeshore Health Network Case Study, 2013