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The success of any business relies majorly upon its relationship with the consumers. We, at Rummy Passion, continually work towards building good relations with each of our players and providing them with a world-class gaming environment.
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Prompt Responses • The player services team is quick to respond to every players’ query. The average time required to handle a query is 2-3 minutes, making it one of the fastest in the online rummy industry. • And if a player seeks help through chat support, the response time is even quicker, i.e. under 20 seconds. • Not only are the queries quickly resolved, but each of the executives is well-versed with different aspects of playing rummy at the site, and are thus able to give knowledgeable answers to every user.
Tailored Services for Every Player • Every individuals’ thought process is different, and so are the answers to their queries. With this view, the customer services team handles each problem keeping the players’ perspective in mind. • Each customer support executive puts himself/herself in the players’ shoes when communicating with them so as to share the most suitable solution for their query. • Apart from handling the issue, wherever it is necessary, our executives also share useful tips with the players so that they don’t face any other issues.
Multilingual Support • The customer support service at Rummy Passion is available in six different languages, viz. Hindi, English, Kannada, Telugu, Tamil and Punjabi. • Being able to communicate in their local language not only makes players more comfortable but also provides much more refined solutions to their problems. It is one of the reasons why players tremendously enjoy their experience at the site.
Highly Professional Approach • Each member of the player services team at Rummy Passion is duly committed to serving our players in the best possible manner. • A thoroughly professional approach is adopted while dealing with every player, doesn’t matter how big or small their query is. • Yet at the same time, our executives communicate in a way that makes players entirely at ease. It further helps build up trust between player and support executive, allowing for much smoother communication, which forms an essence of solving player queries.
The Escalation Matrix • Last but not least, Rummy Passion has a defined system known as the Escalation Matrix for players who are not satisfied by the response of our executives. • It is a 2-tier matrix, wherein the player can escalate his/her issue to a higher authority. At the first tier, players may get in touch with a supervisor level executive, who will deeply analyse the problem, and provide the user with the best solution within 2-working days. • However, if the user is still not satisfied, he/she can further escalate the issue to Tier-2, wherein a managerial level personnel will provide due assistance.
Summing up The success of any business relies majorly upon its relationship with the consumers. We, at Rummy Passion, continually work towards building good relations with each of our players and providing them with a world-class gaming environment. Our players matter to us the most, and for this reason, we have set up a rating system for our services, wherein various aspects of the conversation are rated by players. Based on this feedback, our professionals are given further training to provide high-class services each time a user logs in a query. Each member at Rummy Passion is duly committed to providing rummy lovers with the best online gaming experience, as well as build a superior level of trust with each of them. If you too have any queries or want to share some feedback, feel free to reach us whenever you find it convenient.
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