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Answering the Call for Help Handling the Suicidal Caller. Presented by: Mesa Police Public Safety Communications Training . Objectives:. Understand facts & myths about suicides State at least 3 causes of suicidal behavior Understand gender disparities
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Answering the Call for HelpHandling the Suicidal Caller Presented by: Mesa Police Public Safety Communications Training
Objectives: • Understand facts & myths about suicides • State at least 3 causes of suicidal behavior • Understand gender disparities • State at least 4 active listening techniques
Definition Suicide : A desperate attempt to escape suffering that has become unbearable. The process of purposely ending one's own life. .
What the Calltaker Should Do • Ask direct questions • Start medical aid if needed • Don’t lie • Don’t guess (make assumptions) • Take the caller seriously • Don’t promise anything • Be open & receptive • Don’t jump to conclusions • Treat people with respect
Use: Active Listening Techniques
By listening, being sympathetic, non-judgmental, patient, calm and accepting you increase your chances of obtaining the information you need to help the caller, ensure the safety of our field units and make your job easier.
Resources • www.cdc.gov(Centers for Disease Control & Prevention) • www.nimn.nih.gov(National Institute for Mental Health) • www.suicide.org • www.medicinenet.com • www.metanoia.org • APCO (The Association of Public Safety Communications Officials)