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Import Testing Mini Manual: Maternity Apparel 2013 (Temp). TABLE OF CONTENTS. Section 1 - Introduction Section 2 - Policy Statement Section 3 - Test Packages Section 4 - Test Procedures and Protocols: DMC responsibility
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Import Testing Mini Manual: Maternity Apparel 2013 (Temp) TESTING MINI MANUAL
TABLE OF CONTENTS • Section 1 - Introduction • Section 2 - Policy Statement • Section 3 - Test Packages • Section 4 - Test Procedures and Protocols: DMC responsibility • Section 5 - Test Procedures and Protocols : Buying representative / vendor responsibility • Section 6 - Test Procedures and Protocols: Certified Lab responsibility • Section 5 - Testing Information on the Web • Section 8 - DM Testing Team Contact Information • Section 9 – DM Certified Lab’s Contact Information SECTION 1
INTRODUCTION This Testing Manual provides the administrative procedures and testing requirements under the current testing program. Destination Maternity Corp. is committed to delivering quality merchandise to the Destination Maternity customer. These guidelines are based on the mandate that all soft lines merchandise purchased by DM must be tested to meet all applicable laws and regulatory requirements, in addition to ensuring compliance with DM customer satisfaction and acceptability. DM performance standards are used as a guideline for the evaluation of Mothers Work soft lines product acceptability. Most test methods and test procedures are originated from: • ASTM (American Society of Testing and Materials) • AATCC (American Association of Textile Chemists and Colorists) • CPSC (Consumer Product Safety Commission) • FTC (Federal Trade Commission) SECTION 1
POLICY STATEMENT Destination Maternity Corp. has four main certified laboratories, and one affiliate lab. These labs will perform testing on all items as requested by DM and its suppliers as outlined in this manual. Destination Maternity Corp. will only accept test reports from the following Destination Maternity Certified Laboratories: • INTERTEK • SGS • TUV SUD • UL ( UL affiliate in Peru Certintex) * all locations except USA Each Lab website has a list of all applicable domestic and international lab locations – to include contact name and addresses. The DMC approved certified labs are available for the following type of testing: • Fabric and garment testing • Fabric inspections and in-line factory inspections • CPSIA testing • Chemical testing Testing or any subsequent test result does not limit Destination Maternity Corporation’s rights or diminish or remove buying representative or vendor’s responsibilities and obligations under the Purchase Order Terms and Conditions. SECTION 2
TEST PACKAGES Destination Maternity Corp. has three testing package options under the program that encompass the following testing options: • DM Full Test Package (This test package is to be used for Motherhood / Oh Baby/ Pea in the Pod divisions only). This package includes fabric, garment and additional color testing. • Destination Maternity Pea Collection Test Package (This test package is to be used for Pea Collection division only). This package includes fabric, garment and additional color testing. This package has a reduced amount of tests in comparison to the Full Test Package. • The buying representative or vendor will not be permitted to customize or change any of the Destination Maternity Test packages. However buying representatives or vendors are permitted to run individual testing as needed in order to confirm or deny specific test results as directed by Destination Maternity Corp. or to re-test specific test failures during the pre production testing process. 2) Failure to test under one of the above required test package’s will be considered non-compliance and will result in delay’s to the test process. The buying representative or vendor will be held responsible for these delay’s. 3) Each test package clearly outlines the classification, fabric type, tests, test method’s, individual / package pricing, sampling / yardage amounts and the standard required under the Destination Maternity Corp. test program. The Full and Pea Collection test packages encompass the following specific classifications for testing: • Woven’s • Woven Lingerie • Knit’s • Knit Lingerie • Sweater’s • Denim • Swimwear • Bra’s • Panties • Leather The following list outlines test options for non standard classifications. These test menu’s are found within the Destination Maternity Full Test Package –all divisions except Pea Collection. • Zipper’s • Metal Trim’s • Stocking’s/ Trouser Sock’s • Leg Sticker’s SECTION 3
TEST PROCEDURES & PROTOCOLS : Destination Maternity Corp. • Provide the buying representative or vendor with a copy of the Destination Maternity Testing Manual, sample submission requirements, and performance standards and test prices. • When a product fails testing, Destination Maternity Corp. will discuss the situation wit the merchant team (and vendor when necessary), to determine the disposition as to retest or cancellation of the order, etc. • Provide the buying representative or vendor with updates to the program in writing, as they occur • Provide the buying representative or vendor with the Destination Maternity web site address: wwot.DestinationMaternity.com • Provide assistance with test failures/protocols/communication issues/Pricing or Technical discrepancies in regards to the testing program SECTION 4
TEST PROCEDURES & PROTOCOL’S: Buying Representative’s & Vendors • As a buying representative or vendor to Destination Maternity Corp., you are fully responsible for all fabric, garment , protocol testing and care label closure of production merchandise. • You must guarantee that fabric, garments, protocol products pass all tests before production and shipment. • You must guarantee that the approved care label is appropriate and legal based on the final testing for each style tested. • The best timing for full fabric testing is when bulk fabric is approved by Destination Maternity Corp. The best timing for garment testing is at pre production stage (at the same time that you are sending your production quality pre pro sample for final fit approval, you should be sending your production quality samples to the lab for garment testing). • It is the buying representative or vendors responsibility to ensure that all necessary tests are done to meet the Destination Maternity Testing requirements. • All tests will be paid by the buying representative or vendor • Buying representative or vendor will submit, troubleshoot, and put final closure to all testing and care label’s, in time for delivery, as required under the Destination Maternity test program. SECTION 5
TEST PROCEDURES & PROTOCOL’S: Buying Representative’s & Vendors SAMPLES / FABRIC REQUIRED FOR TESTING:The following is a list of the amount of fabric / garments required for each Destination Maternity garment classification under the current test program: Destination Maternity Full Test Package (Motherhood/Pea in the Pod & Oh Baby Divisions): • Woven’s – 4 yards fabric / 4 samples • Woven Lingerie – 4 yards fabric / 4 samples • Knit’s – 4 yards fabric / 4 samples • Knit Lingerie – 4 yards fabric / 4 samples • Sweater’s – 5 samples only • Denim – 5 samples only • Swimwear – 4 yards fabric / 4 samples • Bra’s – 4 yards fabric / 4 samples • Panties – 4 yards fabric / 4 samples • Leather – 4 yards worth of skins / 4 samples • Diaper bag’s – 5 samples only • Zipper’s – 26 whole zippers • Metal Trim’s – Call Testing Manager for sampling amount - approval required in advance • Stocking’s / Trouser socks – 6 samples only • Leg Stickers - 6 stickers • Combo Fabric’s- Additional 4 yards for each combo fabric being tested • Belly, Shelf bra or lining fabric’s – Additional 4 yards of each (if applicable) Fabric to be tested with the shell fabric • Trims – Tested in garment form – all production quality trims should be on all garments sent for garment testing Destination Maternity Additional Color Way Test Package: • 1 yard fabric for each color being tested • Denim and sweater testing require 1 additional sample for each color being tested SECTION 5
TEST PROCEDURES & PROTOCOL’S: Buying Representative’s & Vendors SAMPLES / FABRIC REQUIRED FOR TESTING:The following is a list of the amount of fabric / garments required for each Destination Maternity garment classification under the current test program: Destination Maternity Pea Collection Test Package: • Woven’s – 3 yards fabric / 2 samples • Woven Lingerie – 3 yards fabric / 2 samples • Knit’s – 3 yards fabric / 2 samples • Knit Lingerie – 3 yards fabric / 2 samples • Sweater’s – 3 samples only • Denim – 3 samples only • Swimwear – 3 yards fabric / 2 samples • Bra’s – 3 yards fabric / 2 samples • Panties – 3 yards fabric / 2 samples • Leather – 3 yards worth of skins / 2 samples • Belly Fabric – 3 yards • Lining Fabric –3 yards • Shelf Bra fabric – 3 yards • Trims – Tested in garment form – all production quality trims should be on all garments sent for garment testing Destination Maternity Pea Collection Additional Color Way Test Package: • 1 yard fabric for each color being tested • Denim and sweater testing require 1 additional sample for each color being tested SECTION 5
TEST PROCEDURES & PROTOCOL’S: Buying Representative’s & Vendors PRE-PRODUCTION TESTING REQUIREMENTS The following outlines the pre-production testing requirements under the Destination Maternity Testing Program: Sending Testing To The Lab: • Follow the fabric / sampling amounts required for testing (includes protocol styles tested) • Follow the Program testing requirements for which styles need to be tested within a program • Fabric and garments must be in the darkest color on order. • Protocol styles must be tested in the exact color (s) ordered by Destination Maternity Corp. • Fabric must be identical to bulk production piece goods used for the garment /product submitted • Pre Production samples must be made on production machinery and must represent bulk production • Samples must include all bulk trim, accessories, embellishments • Protocol samples tested must have any applicable warning labels, law labels, instructions for use as applicable to the product tested. • Visually unsatisfactory samples ( stains, tears, missing pieces) WILL NOT BE ACCEPTED FOR TESTING! SECTION 5
TEST PROCEDURES & PROTOCOL’S: Buying Representative’s & Vendors PRE-PRODUCTION TESTING REQUIREMENT CONTINUED Lab Test Request Forms: • Destination Maternity Corp. has three lab test request forms for the following test package options: 1) Destination Maternity Full Test Packages 2) Destination Maternity Additional Color way Test Packages 3) Destination Maternity Pea Collection Test Packages 4) Destination Maternity Pea Collection Test Packages • Each test package requires its own Lab Test Request form. Therefore the appropriate DM lab test request form is required to accompany all fabric, garments, and samples sent to the lab for testing. No exceptions. • The most current lab test request forms are available on the Destination Maternity Corp. website wwot.destcorp.com • Whoever orders the testing must sign the bottom of the Destination Maternity test request form. This will permit the lab to release the lab test results directly to Destination Maternity Corp. Failure to sign this form or failure to advise the lab that you are a Destination Maternity Corp. vendor will result in delays to the test process. • Failure to use the Destination Maternity lab test request forms will result in improper testing, improper test pricing and testing delays. • Failure to fill out the Destination Maternity lab test request form properly will delay the testing process. • Failure to complete the CPSIA certificate information at the bottom of the lab test request forms will result in delay to the testing process. SECTION 5
TEST PROCEDURES & PROTOCOL’S: Buying Representative’s & Vendors PRE-PRODUCTION TESTING REQUIREMENTS CONTINUED Additional Color ways: • All additional colors on order must be tested for colorfastness and PH value • When testing additional color ways – 1 yard of each color to be tested is required • Send the additional color fabric simultaneously with the fabric / samples sent for full testing New Colors: • All new colors adopted must be tested for colorfastness and PH value • When testing new colors please choose the additional color way test package option on the Lab Test Request Form Swim wear Colors: • All new colors adopted must be dunk tested by Destination Maternity Corp. At production color approval stage (after fabric quality is approved) the following is required for internal dunk testing: • 1/2 yard of each color on order (per style) • Yardage for dunk testing should be sent automatically to the appropriate testing associate • Internal results will be communicated via e-mail Greige Fabric Commitments: • Greige fabric commitments are subject to completion of lab testing. • All new fabric adoptions should be preliminarily tested on available colors (bright or dark colors unless only pastel’s or light’s will be used in bulk) in order to establish acceptable performance on the fabric prior to production. • This preliminary testing may not be used in place of the required pre-production testing and should not be submitted for approval at pre pro stage. SECTION 4
TEST PROCEDURES & PROTOCOL’S: Buying Representative’s & Vendors PRE-PRODUCTION TESTING REQUIREMENTS CONTINUED Re-Orders & On Going Programs: • Re-orders shipping more than 1 year past a previous shipment must be tested as a NEW program. This means new full fabric / Garment tests are required * For new buying representatives or vendors the requirement will be 6 months until established. • Re-Orders shipping less than 6 months from a previous shipment must be tested as a new program if any element of the order has changed. This includes new factory, supplier, spinning, dyeing, weaving, knitting, finishing or the addition of any embellishment/trim/heat seal/decoration. * For new buying representatives or vendors the requirement will be 3 months until established. • Any buying representative or vendor who are unsure of their re-order or on-going program status must contact the Testing Associate or Testing Manager for confirmation. • Approval of another time frame status other than the published time frame is subject to approval of Destination Maternity Corp. upper management. New Programs: • New programs must be fully tested under the appropriate Destination Maternity Test package Re-Tests: • All re-tests are the buying representative or vendor’s responsibility. On product re-tests, the previous test report number must be referenced on the Lab Test Request Form. • If a previous report number is not referenced, the full fabric and garment test may be performed upon the submission. Garment Dye styles: • Garment dye styles are required to have testing performed in garment form only. Garments must be production quality/color/finish exactly as bulk production. No exceptions. Additional Testing: • Destination Maternity Corp. reserves the right to require any additional testing, deemed necessary, upon request SECTION 5
TEST PROCEDURES & PROTOCOL’S: Buying Representative’s & Vendors PRE-PRODUCTION TESTING REQUIREMENTS CONTINUED Flammability Requirements: • Destination Maternity Corp. does not permit the use of Class 2 or Class 3 flammability for its apparel fabrics. Only Class 1 fabrics will be permitted for Destination Maternity production. Vendors who attempt to use these fabrics for DM production are subject to cancellation. • Destination Maternity Corp. does not permit lab testing or care label approval on fabrics that Fail outside the DM requirements listed for formaldehyde: none detected up to 75 ppm AZO Dye Requirements: Effective October 2008 • AZO Dye testing is required on all import styles shipped for DM - no exceptions • Destination Maternity Corp. does not permit lab testing or care label approval on fabrics that fail outside the DM requirement for AZO Dye Colorants: none detected up to 20 ppm • All colors except White are to be tested for AZO Dye Colorants • AZO dye is exhibited on all test menus, this means the lab must automatically run AZO dye however it is billed separately outside the package price SECTION 5
TEST PROCEDURES & PROTOCOL’S: Buying Representative’s & Vendors PRE-PRODUCTION TESTING REQUIREMENTS CONTINUED Care Label Closure Responsibility: • The buying representative / vendor is responsible for the closure of the care label for the product they are providing for Destination Maternity Corp. • Care label closure is achieved by doing the following 1) Successfully completing all required testing under the Destination Maternity testing programs (full fabric, garment, additional color way’s (if applicable) and re-tests if applicable - major testing failures) 2) Sending the fully completed test package (all test reports, testing recap and care label layout form) to the appropriate testing associate or technical designer for review and approval Care Label Requirements: All care label layouts submitted to Destination Maternity Corp., must exhibit the following in order for approval • French Translation – for all words exhibited on the label in English there must be the corresponding French Translation (French translations are located on the web at wwot.motherswork.com) • USA care symbols that correspond with the care wording advised on the layout Care Label Closure Turn Time: • Care label approval and closure must be competed at pre production sample stage by the date confirmed in the T&A • Turn time for care labels sent to Destination Maternity Corp. is 5 working days from the date received • Any requests for RUSH testing turn time are at the discretion of the Destination Maternity Testing Department and are based on testing volume SECTION 5
TEST PROCEDURES & PROTOCOL’S: Buying Representative’s & Vendors PRE-PRODUCTION TESTING REQUIREMENTS CONTINUED Colorfastness Requirements: • Destination Maternity Corp. does not permit excessive waivers for colorfastness to crocking , wash or dry cleaning. • Crocking requirements are clearly outlined in each test menu. A reduced crocking requirement is indicated for pigment, over dye, tie dye, etc. • Wet Crocking failures waived require “wash before wearing” to be automatically added to care label • DMC warning hang tag is required for all styles that meet the reduced crocking requirement category. • DMC warning hang tag may be added to a style at the direction of Testing Associate based on test results or extenuating circumstances. SECTION 5
TEST PROCEDURES & PROTOCOL’S: Buying Representative’s & Vendors PRE-PRODUCTION TESTING REQUIREMENTS CONTINUED Cancellations: • Any Fabric that fails garment testing cannot be cut for production without a waiver from the Destination Maternity Testing Department. • Any garments cut from the fabric failing testing is at the risk of the buying representative or vendor and is subject for cancellation Customer Complaints: • Customer complaints that relate to unacceptable consumer performance are subject to post production testing • In the event of a complaint, stock samples will be pulled by Destination Maternity Corp. and sent to BVCPS/ USA Lab for testing for the advised performance complaint. DM reserves the right to run additional tests that may relate to the complaint. • If post production testing shows a failure outside of the production approved testing the buying representative or vendor will be alerted via e mail for resolution • Failed post production testing will be paid for by the buying representative or vendor Compliance: • Deficiencies in compliance with these terms may result in charge backs as specified herein or elsewhere SECTION 5
TEST PROCEDURES & PROTOCOL’S: DM Certified Lab’s CERTIFIED LAB’S RESPONSIBILITY’S CONTINUED: Test Evaluation and Reporting: The lab will complete all testing and evaluate the test results (See Destination Maternity test packages). They will rate the product by: • PASS – The product provides good overall consumer serviceability and requires no improvement. • FAIL – The product has deficiencies of such severity that customer dissatisfaction will likely result and / or non –compliance of DM testing standards or regulatory requirements. The product cannot be sold until improvements are made. • The lab will complete hard copy report in the “Report” form including reasons for failure and recommendations for improvements in the case of fail rating. • The lab will confirm recommended fiber content, care label wording and USA care symbols, based on the test results. • Passing test reports – The complete hard copy report (including all swatches) and the testing invoice will be mailed to the buying representative or vendor who ordered the testing. Tested specimens will be returned as well unless otherwise advised by the buying representative or vendor. • Failing test reports – The complete hard copy report (including all swatches) will be automatically be re-directed and mailed to the Destination Maternity corporate office instead of the buying representative or vendor. Testing invoice will be mailed to buying representative or vendor. Tested specimens may or may not be requested depending on the failures. Destination Maternity Corp. reserves the right to request any and all tested specimens in order to expedite testing waivers or determine appropriate course of action for production. SECTION 6
TEST PROCEDURES & PROTOCOL’S: DM Certified Lab’s CERTIFIED LAB’S RESPONSIBILITY’S CONTINUED: Test Evaluation and Reporting: The lab will e-mail test reports (in the “report” form / PDF format) to the following recipients: • Buying representative or vendor who ordered the testing • Destination Maternity Corp. - Att: Mari Alessi-Kowalski at: mkowalski@DestinationMaternity.com • Any additional Destination Maternity recipients listed for CC on the lab test request form Testing Release Form: • Whoever orders the testing must sign the bottom of the Destination Maternity test request form. This will permit the lab to release the lab test results directly to Destination Maternity Corp. • Failure to sign the test request form or advise the lab that you are a DM buying representative or vendor will result in delays to the testing process. Buying representatives and vendors will be held responsible for these delays not the lab. SECTION 6
The following testing information is posted on the Destination Maternity Website: wwot.motherswork.com TESTING INFORMATION ON THE WEB SECTION 7
TESTING TEAM CONTACT INFORMATION • Testing Director: /Cosmetics Testing Trainer: Mari Alessi-Kowalski: E-Mail: mkowalski@DestinationMaternity.com Phone 215-873-2200 ext. 32838 • Testing Associate/Baby Product & Nursing Accessories Trainer: Endia Johnson: E-Mail: ejohnson@DesinationMaternity.com Phone 215-873-2200 ext. 32839 • Sr. Tech Designer/ Import Testing Trainer : Maria Norman E-Mail: mnorman@DestinationMaternity.com Phone 215-873-2200 ext. 32353 • Testing Associate / Market Buy Direct Testing Trainer: Lindsay Griffin e-mail lgriffin@DestinationMaternity.com Phone 215-873-2200 ext. 32474 • Sr. Tech Designer/ Import Bra Testing : Hether May E-Mail: hmay@DestinationMaternity.com Phone 215-873-2200 ext. 32370 **Please reference Technical Design Responsibility Chart for all of the above team members individual testing categories. SECTION 8
CERTIFIED LABS: US Global Account Managers Brianna Faas Client Services Specialist Verification Services UL Verification Services Inc. 1559 King Street Enfield, CT 06082 USA T: 860.835.2024 M: 860.817.7860 W: ul.com/consumer products Nevine Noss Consumer Testing Services, a Division of North America, Inc. Key Account Manager Maria O’Sullivan Key Account Manager Consumer Products & Retail Emily Davis Account Manager Consumer Goods INTERTEK Penn Station Newark, NJ 07102 Email: emily.davis@intertek.com Mobile: 908-635-4441 TÜV SÜD America, Inc. 10 Centennial Drive, Suite 0207 Peabody, MA 01960 Email: mosullivan@tuvam.com Mobile: 978.578.8546 SGS Consumer Testing Services 291 Fairfield Ave Fairfield, NJ 07004 Phone: +973-461-7945 Fax: +973-575-7175 Email: nevine.noss@ SECTION 9