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Measuring administrative burdens the Dutch case

Measuring administrative burdens the Dutch case. Milan Jansen 13 June 2008. Dutch programme on AB Citizens. Administrative burdens for citizens (since 2003):

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Measuring administrative burdens the Dutch case

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  1. Measuring administrative burdensthe Dutch case Milan Jansen 13 June 2008

  2. Dutch programme on AB Citizens • Administrative burdens for citizens (since 2003): • Reduction of the burdens relating to top ten annoyances of citizens (problems with appeals, no once of date, difficulties with getting a ID-document, etc.) • Target of 25% less between 2003-2007 • Quality of governmental services rated at least a 7

  3. Definition of AB • Definition of administrative burdens: ABCitizen comprises the costs incurred by citizens in complying with information obligations ensuing from government regulations. It includes both compliance with information obligations and the exercise of rights. • Examples:

  4. Measuring AB citizens (1) • Standard Cost Model for Citizens (SCMC) measures in: • Time in hours (T) • Out-of-pocket costs (e.g. notary, travel costs, stamps in Euros (C) • Quantity (Q) – number of people affected by the AB • AB Citizens = TxQ and CxQ • People find time more burdensome than costs (in Euros)

  5. Measuring AB citizens (2) • The total of AB citizens is: Legislation Information obligations Activities

  6. Measuring administrative burdens (3) • Example of a SCMC (excel spreadsheet)

  7. Measuring administrative burdens (4)

  8. Performing a baseline measurement • Manual on baseline measurement and definitions • Independent research organizations • Interviews with citizens and experts • Panels • Standard activities • Interest groups: • For each baseline measurement • General Commission AB Citizens

  9. Types measurements • Baseline measurements • Ex ante and ex post • Reduction proposals • Change of legislation

  10. Experiences • Definition of AB • Not always recognizable for citizens • Quality of service, waiting times, fees, etc. • Experiences with the SCMC: • Insight in high impact services • Reduction possibilities • Profiles

  11. Example of a profile SOP H I E

  12. Contact Programme on reducing administrative burdens for citizens Peter Rem peter.rem@minbzk.nl Tel: + 31 70 426 74 87 Milan Jansen milan.jansen@minbzk.nl Tel: + 31 70 426 81 71

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