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Hosted Voice & Hosted Contact Center

Hosted Voice & Hosted Contact Center. How Are You Connecting With Customers?. Consumers switched brand or business due to poor customer service. Shoppers prefer live chat. 66%. 21%. Consumers who switched said the brand could have done something to stop them.

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Hosted Voice & Hosted Contact Center

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  1. Hosted Voice & Hosted Contact Center

  2. How Are You Connecting With Customers? Consumers switched brand or business due to poor customer service Shoppers prefer live chat 66% 21% Consumers who switched said the brand could have done something to stop them Shoppers prefer telephone 82% 23% Customers form their opinion about a company based on their call center 92% 54% Shoppers prefer email

  3. Business Challenges in Meeting Goals Enhancing the customer experience. • Missing sales opportunities • Business Continuity readiness • Leveraging new technology

  4. Why Hosted Voice? Capital and personnel cost savings Reduces risk of rapid technology obsolescence Modernize existing premises-based telephone environment Gartner — IT Market Clock for Communications Services, 2013

  5. Reimagine Your Phone System EarthLink Hosted Voice is a state-of-the-art, full featured phone system solution

  6. Hosted Voice — How We’re Different

  7. How Customers Benefit Our Customers case study page

  8. Business Impact Analysis Assess the costs and benefits of EarthLink Hosted Voice: How can your business benefit?Run the Business Impact Analysis Tool

  9. Make It Yours Design a phone system that best meets your needs and budget.

  10. Select Your Service Level Choose the service level based on your requirements:

  11. Select Your Seat Type Choose the seat type based on end user requirements:

  12. Take Your Office Anywhere • Make any mobile device a business line • View and click to dial your company contacts • Maintain a single voicemail box with unified messaging • Manage call routing and preferences from any PC or MAC • Always be a local call away from your office

  13. Hosted Contact Center Engage in more intelligent customer conversations. Connect with your customers via email, chat, web, phone, or social media.

  14. Never Miss an Opportunity Stay connected with your customers Reduce costs Improve staff effectiveness Technology to meet business goals Guaranteed reliability and quality Simple to manage

  15. Why EarthLink? EarthLink Hosted Contact Center integrated with EarthLink Hosted Voice on a private network to deliver…. Guaranteed voice quality Guaranteed service availability Contact Center awareness of staff member availability So you can provide the best customer experience.

  16. Hosted Contact Center Service Levels • Three levels of service for staff members • Fully integrated with EarthLink Hosted Voice

  17. Hosted Contact Center Reporting & Dashboard • Over 100 Reports available!

  18. Your Satisfaction is Our Priority

  19. Training Tailored to Your Solution Training Courses by Certified Instructors • On-Site • Online Self-Paced Online Training • Administrator Tutorial • End User Tutorial

  20. Reimagine Your Phone System Let’s discuss further how your business can benefit from Hosted Voice and Hosted Contact Center. Stay connected Staff effectiveness Reduce costs Reliability & quality Technology How can your business benefit?Run the Business Impact Analysis Tool

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