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Client Monitoring with System Center Operations Manager 2007

Client Monitoring with System Center Operations Manager 2007. Helpful Experience. Experience supporting, administering and monitoring Windows-based servers Experience with MOM 2005 Familiarity with Windows Server 2003 user and administrative interface. Level 200. Agenda. Customer Challenges

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Client Monitoring with System Center Operations Manager 2007

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  1. Client Monitoring with System Center Operations Manager 2007

  2. Helpful Experience • Experience supporting, administering and monitoring Windows-based servers • Experience with MOM 2005 • Familiarity with Windows Server 2003 user and administrative interface Level 200

  3. Agenda • Customer Challenges • Flexible Approach • Client Monitoring Management packs • Windows Vista • Network Access protection (NAP) • Audit collection (ACS) • Summary

  4. Lack of Awareness of End-User ProblemsUnreported issues drive productivity and satisfaction down and costs up • Productivity/Cost Implications • Productivity losses • Potential data loss • No IT awareness • Root problem not fixed Reboot Most common end-user behavior >90%(1) Desktop Crash! + • All costs above and … • Help desk FTE cost • Additional productivity loss in time with helpdesk Resolve Known errors fielded before Call Help desk Few help desks equipped to resolve <10%(1) + Escalate Desktop Admin likely see <5 % of crashes All costs above and … One-off escalations often low priority Little ability to track problems from changes (i.e., patch, new app) (1) CER TAP participant interviews; MS Help desk qualitative discussions

  5. Customer Challenges

  6. Flexible Approach Scales to meet diverse needs for entire Enterprise AgentlessException Monitoring • No agent deployment required • Integrates with Windows Error Reporting (Watson) • Visibility to and resolution knowledge for client crashes • Entire Enterprise space Collective Client Monitoring • Reporting and alerting on collections of clients • Proactive monitoring of errors, utilization, performance and reliability • Remote diagnostic and troubleshooting tasks • Client desktop as part of end to end service Business Critical Client Monitoring • Deeper monitoring and alerting on individual clients • Verified availability via heartbeat • Host for user perspective transactions • Optional: security auditing capabilities

  7. Agentless Exception Monitoring • Enables collection, viewing and reporting of application and operating system crashes • Acquiring, viewing and editing knowledge response • Leverages Watson and Windows Error reporting clients • Allows Enterprises to manage flow of crash information • Aggregates Error data for reporting • Scales to the entire Enterprise

  8. AEM – Collection Watson.microsoft.com \\momserver\errordata HTTP(s)://momserver/Watson

  9. AEM Knowledge Resolution • Control Error forwarding of Error reports • Basic • Detailed • Microsoft provides knowledge response for forwarded Error reports • Filtering of forwarded Error report data • Control privacy for diagnostic data gathering • Provide help desk response options for crashes • Specify a “self help” link to display to end users for a crash

  10. AEM – Knowledge Resolution Watson.microsoft.com \\momserver\errordata HTTP(s)://momserver/Watson

  11. Report - Top N Applications

  12. AEM - Benefits Simple configuration and deployment of functionality reaching entire Enterprise Aggregated Reports on Error data collected gives visibility into Top crashes Provide help desk response options for incoming crashes Alert on aggregated crash/hang data Secure, Reliable, Efficient reporting on Windows Vista HTTP based secure error reporting Improved report extraction

  13. demo Configure Client Monitoring

  14. Flexible Approach Scales to meet diverse needs for entire Enterprise AgentlessException Monitoring • No agent deployment required • Integrates with Windows Error Reporting (Watson) • Visibility to and resolution knowledge for client crashes • Entire Enterprise space Collective Client Monitoring • Reporting and alerting on groups of clients • Proactive monitoring of errors, utilization, and reliability • Remote diagnostic and troubleshooting tasks • Client as part of end to end service delivery Business Critical Client Monitoring • Deeper monitoring and alerting on individual clients • Verified availability via heartbeat • Host for user perspective transactions • Optional: security auditing capabilities

  15. Agent Design Goals Monitoring requirement scale to fit goals Monitor a collection of clients for medium scale Business critical desktop for smaller scale Agent optimizations Resilient in disconnected client environment Resource utilization on client machines Lower alerting of clients Agent scalability depends on level of Client Monitoring Use System Center Capacity planner for sizing

  16. Client MP design Goals • Collective Monitoring • Reporting and alerting on groups of clients • Monitor collectively for Availability, performance, reliability • Collective User perspective monitoring • Business Critical Client Monitoring • Deeper monitoring and alerting on individual clients • Individual User perspective monitoring • Audit collection • Zero configuration OOB for standard features

  17. Client Monitoring MPs Windows Management Pack Windows 2000 Windows XP Windows Vista NAP Audit Collection Information Worker Management Pack Office 2000 Office XP Office 2003

  18. Windows Management PackWindows 2000, XP - Features • Availability and Reliability • Service availability • Resource availability – storage, CPU • Reliability of critical resources • Performance • Shell responsiveness • Startup/Shutdown • Hardware and configuration • Service and share configuration

  19. Windows Management PackWindows 2000, XP - Features • Views • Client specific • Tasks • System Information • Network Diagnostics • System Restart/Shutdown • Process Diagnostics (NEW) • Reports • Global reports

  20. Windows Vista MPDiagnostics Monitoring • Disk Monitoring • Disk failure • Self-healing disk • Gradual degradation • Disk utilization • Performance Monitoring • Trends on desktop performance • Root-cause analysis • Resource bottlenecks • Applications with problems • Memory monitoring • Memory hardware health • Low memory conditions

  21. Windows Vista MPReports • Enable upgrade decisions based on hardware performance • Determine which machines to upgrade • Set hardware standards • Pick OEMs to use • Upgrade software

  22. Windows Management PackGetting Better with Windows Vista – Reports

  23. NAP Client Service Monitoring • Track NAP service operation • Provides NAP service status and trends • Reports • Health policy Compliant/Noncompliant Clients • Client remediation time and trends • Early warning of developing health policy compliance problems

  24. Health Policy NonCompliant Clients Report

  25. Audit Collection Requirement Compliance requirement to centrally collect, monitor, report and archive security events Maintain audit trail of internal security related activities Requires highly scalable and secure collection infrastructure for huge volume of security events Further details in separate session

  26. Information Worker MPOverview • Platform and Version Coverage • Windows 2000 Professional, XP,Windows Vista, Office XP, 2003, 2000 • Designed for Collective and Business Critical Client Monitoring • Suite of Management Packs • Separate MP’s for each Windows or Office Application • Office XP, Office 2003, Office 2007, Internet Explorer 5.0, Internet Explorer 6.0, Internet Explorer 7.0, Windows Media Player

  27. Information Worker MPWindows and Office Features • Availability Monitoring • Crash and Hang Management • Outlook Mail Availability • Internet Explorer Site Availability • Data source (Database) Availability • Performance Monitoring • Resource Utilization Management

  28. Information Worker MPWindows and Office Features • Global Collective and Business Critical Monitoring • Are my IW applications crashing or hanging? • Are my IW applications consuming to many resources? • Application Specific Collective and Business Critical Monitoring • Are Office Outlook clients able to send receive mail? • Is Windows Internet Explorer able to access sites? • Is Windows Client Desktop able to access data sources (eg:DB)?

  29. Client Monitoring benefits

  30. Summary • Client Monitoring reduces TCO of Windows and IW applications across the entire Enterprise • Features designed to scale diverse needs of your Enterprise • Agentless exception monitoring provides visibility into client crashes at low cost • Audit collection for security events from clients • Improved experience on Windows Vista

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