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Welcome

Welcome. Welcome. Guests Moss Bross New Stone. Don Williams BDO LLP. Market Overview. Anna Draper, Callum Butterfield, Simon Thomas BDO LLP. UKGCVA Q4 & 2013 Results. Data Groups. Service Members. Objectives: Discuss the data results specific to your group – Retail, Leisure, Agent

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Welcome

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Presentation Transcript

  1. Welcome

  2. Welcome Guests • Moss Bross • New Stone

  3. Don WilliamsBDO LLP Market Overview

  4. Anna Draper, Callum Butterfield, Simon ThomasBDO LLP UKGCVA Q4 & 2013 Results

  5. Data Groups Service Members • Objectives: • Discuss the data results specific to your group – Retail, Leisure, Agent • Service Members – what data do you want and is there any you can supply? • Forecast the missing data for your sector – so what % of the market do members of the UKGCVA represent?

  6. Self Regulation & The Consumer Rights Bill

  7. Where are we now? UKGCVA Priority – call for change in Administration Legislation. Unlikely to happen New Term in Gift card/voucher Terms & Conditions Working with BRC Payments Group Consumer Rights Bill Positioning Document sent to BIS

  8. Wording for T&C’s ‘The funds on this gift card/gift voucher are not covered by the Financial Services Compensation Scheme. In the unlikely event of the issuer of this product becoming insolvent some funds on this card/voucher may not be available to spend’

  9. Consumer Rights Bill • Currently going through Parliament • Aimed at clarifying small print & rogue traders • Possibility that Gift Cards & Vouchers could be included in the Bill

  10. Consumer Rights Bill Committee Sitting (Tuesday) – no specific reference to gift cards or vouchers. Representatives from BRC. First reading Vince Cable questioned specifically on Farepak, response ‘matter for administration legislation which we hope to review before the end of this parliament’. No specific mention of gift cards and vouchers. Potential for MP’s to include specifics on gift cards and vouchers at any point. BIS have requested more information from UKGCVA to be ready to respond. Could be few hours notice.

  11. Paper to BIS

  12. Paper to BIS Expected operating costs: 1% to 15% Ultimately depends on the health of your balance sheet

  13. Next Steps with BIS: • More information – much simpler! • Direct effect on the industry of any changes • Some members meeting with BIS • Show we can work together to achieve model terms & conditions

  14. Model Terms & Conditions • Clear • Consumer Friendly • Be seen by customer before purchase • No more than 5 to 7 points we agree on • Write into UKGCVA Constitution

  15. National Consumer Agency - Ireland • The Ouch in Voucher! • Media Campaign across Ireland encouraging Consumer to ‘read the small print’ on gift vouchers • TV, radio & printed media • UKGCVA in direct contact with National Consumer Agency Ireland • PR & figures distributed to NCA Ireland

  16. Christmas Gift Card & Voucher Design Competition Holly Tyzack Rostrum Tony Rich Halfords

  17. PR Objectives

  18. Campaign summary • A campaign to make gift cards and vouchers more appealing to children, both when they receive them and when buying for others (specifically mum!); • A regional and national Christmas Day themed design competition aimed at schools, after school clubs and hospitals; • The competition will require children (up to the age of 16) to design their own gift cards using the theme of ‘What Christmas means to me’ • The winning design will be announced before Christmas 2013; • Member involvement to generate positive awareness of the industry.

  19. The PR tool kit

  20. Results

  21. Press coverage

  22. Social media

  23. No real commercial drivers as a retailer BUT • Campaign fitted in with the internal vision to introduce a brand new generation to Halfords. We very much believe in getting a “customer for life” and introducing children to cycling. • Saw the Xmas campaign as a good stepping stone towards this especially as it tied in with the Free Kids Bike Workshops that we have been running and our Cub Scouts Cycling badge we have introduced • Ticked the CSR box • From a management perspective the whole campaign was professionally managed by Rostrum and UKGCVA. • Offered a great opportunity to develop the Halfords brand and deliver a positive message reference gift cards. • In light of current negative focus felt this was good for the industry and not just Halfords. • Minimal costs, minimal management with companies from different sectors of the industry working collaboratively together can only be good. Retailers Perspective

  24. Your involvement and future campaignsWhat’s next?

  25. Questions

  26. Andrew Johnson Conference 2014

  27. Agenda

  28. Agenda

  29. Agenda

  30. Agenda

  31. Joanne PeakeP&MM Social Event 2014

  32. 2nd Member MeetingWednesday 4th June ICO 3rd Member Meeting Thursday 2nd OctoberICO Diary Dates

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