1 / 18

QMS / Standards

QMS / Standards. CIFM03 Lecture 3. QMS / Standards. Quality Management System Elements Quality Management System Standards The Auditor ISO Standards Review. Quality Management System Elements. Effective Quality Management Systems exhibit three things; Organisation, Resources,

ryann
Download Presentation

QMS / Standards

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. QMS / Standards CIFM03 Lecture 3

  2. QMS / Standards • Quality Management System Elements • Quality Management System Standards • The Auditor • ISO Standards • Review

  3. Quality Management System Elements Effective Quality Management Systems exhibit three things; Organisation, Resources, Procedures.

  4. Quality In International standards, ISO, quality is defined as: (The) degree to which a set of inherent characteristics fulfils requirements….

  5. Quality standards • AQAP 1, 13 &14 (NATO) • DEF-STAN 00-16 • FAA-STD-018 • DoD 2167 • ISO 9001:2000

  6. Quality principles • Customer focus • Leadership • Involvement of people • Process approach • System approach to management • Continual improvement • Factual approach to decision making • Mutually beneficial supplier relationships

  7. The role of the Auditor • various Auditor roles:first, second and third party audits • the auditors:trained, registered and monitored • basic principles:documented, implemented and effective QMS

  8. The Certification Process: • Perform a readiness audit, review feedback • When ready, contact certification body/registrar • Agree assessment date, brief participants, organise • External Audit team perform on-site assessment • Audit team provides an evaluation report and findings • Findings reviewed, any corrective actions carried out • Corrective actions are verified • Registration granted • Regular follow-up audits to ensure compliance • auditing: documentation, records and improvement

  9. ISO 9001:2000 Review of 9001:1994 and other systems such as the CMM, lead to an update to 9001 in December 2000. Existing QM systems had a maximum of 3 years for compliance with ISO 9001:2000 New QM systems were assessed against the updated ISO 9001.

  10. ISO 9001:2000 – aim The stress is upon; • meeting requirements, • value of each process, • measuring process performance and effectiveness, • continual improvement, these aims all stem from the quality principles earlier ISO 9001:2000 takes a ‘process approach’ to QMSs – ‘plan, do, check, act’.

  11. ISO 9001:2000 - structure Conceptually simpler than 9001:1994, with only 5 main sections to the standard: • Quality Management Systems; • Management Responsibility; • Resource Management; • Product Realization; • Measurement, Analysis and Improvement

  12. Main Sections (i) The main sections to 9001:2000………….. Management Responsibility Commitment, Policy, Planning, Responsibility Authority and Communication, Review Resource Management Provision, Human, Infrastructure, Environment

  13. Main Sections (ii) Product Realization - Planning, - Customer Related Processes, - Design and Development, - Purchasing, - Production and Service Provision, - Control of Monitoring and Measuring Devices. Measurement, Analysis and Improvement - each has specific notes to be adhered to…

  14. Main Sections (iii) Measurement Customer Satisfaction, Internal Audit, of Processes, of Product, Control of Nonconforming Product. Analysis - shall inform about conformity to requirements, trends in process and product, suppliers, and customer satisfaction. ImprovementContinual Improvement, Corrective Action, Preventative Action.

  15. What is ISO 90003, in detail? “provides guidance for organisations in the application of ISO 9001:2000 to the acquisition, supply, development, operation and maintenance of computer software and related support services” BS ISO/IEC 90003:2004, British Standards Institute, Feb. 2004

  16. ISO 90003 Structure ISO 90003 is structured to support ISO 9001. Following on from the three introductory sections, sections 4 to 8 cover the same topics as 9001: • Quality Management Systems; • Management Responsibility; • Resource Management; • Product Realisation; • Measurement, Analysis and Improvement

  17. Internal Preparation • Awareness • Establish a team • Determine the current ISO 9000 status • Prepare an action plan • Implement the plan and track its progress • ISO readiness assessment

  18. From the point of view of software quality assurance… Software QA REVIEWS TESTING SQA STANDARDS& PROCEDURES MEASURE- MENT

More Related