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Total Place – what does it mean for you? Richard Hewitt Taylor Haig

Total Place – what does it mean for you? Richard Hewitt Taylor Haig. The Total Place initiative has ambitious plans... innovative solutions significant savings exceptional performance. So what is Total Place?. A fractal of the problem?…. Ministers. Sir Michael Bichard.

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Total Place – what does it mean for you? Richard Hewitt Taylor Haig

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  1. Total Place – what does it mean for you? Richard Hewitt Taylor Haig

  2. The Total Place initiative has ambitious plans... • innovativesolutions • significant savings • exceptional performance

  3. So what is Total Place?

  4. A fractal of the problem?….. Ministers Sir Michael Bichard Senior Officials Board M.D. LCLG Uber Prog Director Prog Director Prog Director Prog Director Prog Director Prog Director Prog Director Prog Director Prog Director Prog Director Prog Director Prog Director Prog Director Prog Director PLACE LA LSP PSB Officers citizens

  5. Total Place is not just about saving money.... ...it’s a once in a generation opportunity to transform local public services.

  6. Meet the Johnsons • No male member of the family has worked for three generations • mum, a smoker, is diabetic and suffers from depression • petty crime and social disorder • domestic violence (mainly drink related) • children missing school. Some trouble with police. This family has had 370 face to face visits from public agencies in 18 months.

  7. “80% of our expenditure was on the staff costs of the beauracracy, filling in forms, assessments and meeting with each other. Only 20% of staff time was spent actually working with the families.” Director of children’s services

  8. Putting individuals and their relationships at the heart of service design…. Standard service to all. Supplier driven. Best for who? Cost Better understanding of needs. Perceived value for citizen. Still single service. Delivering service ‘to’ Identify and understand challenges with the people they affect. Co-creating solutions with people and with front line staff Delivering service ‘for’ Create solutions ‘with’ Enable self help. Support capability and resilience. Citizens trusted to make good choices for themselves. Achieved ‘by’ capable citizens Wellbeing

  9. Better services: connected and co-created Lower cost: 30+% saving Confident communities: done with, not to total place is about innovation. It’s about creating ‘better for less’…..

  10. Current models of service provision are not good enough • Salami slicing will not deliver the efficiencies or improvements needed • We need innovation – to re-imagine public service

  11. It’s about challenging the relationships of power, knowledge and resources…… Whitehall Whitehall Service Place Service Place Local Local

  12. Better Places requires a whole systems approach; based on place; built on trust.

  13. Transforming the lives we lead needs a new kind of leadership... Changing leaders... ...changing lives

  14. The acquisition of new skills and the use of experiential learning...

  15. Suffolk – The Lives we Lead, the Leaders we Need

  16. Insights came from spending time with people.....

  17. Threats…. • Failure to grasp...take the intellectually easy path • Total Place becomes just another government programme • Failure to invest in long-term well-being • Services that improve quality of life seen as ‘peripheral’ • A joined-up policy on sustainability?

  18. Thank you for listening... ...any questions?

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