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Improving Business Intelligence Control

This session will focus on implementing control measures to improve, analyze, define, measure, and control business intelligence processes. It will also cover standardization, benefit evaluation, change management, and monitoring strategies.

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Improving Business Intelligence Control

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  1. MGS 8020Business IntelligenceControlJul 22, 2017

  2. Control Improve Analyze Define Measure Control • Implement Controls • Determine process capability, implement controls to ensure continuance; assign process ownership and manage organizational change • Standardize • Create standard operating procedures; create and implement training programs; document project • Evaluate Benefit • Calculate the profit of the project and identify opportunities for replication

  3. Agenda • Control Plan • Benefit Measurement & Change Management • Monitoring

  4. Control Plan Strategy • Ensure that the process improvements that have been implemented are sustainable and institutionalized • Eliminate the need for manual control and vigilance in maintaining process performance • Minimize process tampering (over-adjustment) • Visible and easily understood by those involved in the process • Well documented and simplified as much as possible

  5. Results At the end of the control phase you should be able to describe and demonstrate the process improvement: • what the data shows about the effectiveness of the improvements that have been implemented • why you are confident that these were the correct improvements and should be standardized • how the control mechanisms have been documented and are being utilized in day-to-day operations • how the gains will be sustained and who will be responsible • what the key learnings are and what recommendations the team developed for further improvements

  6. Prevention vs. detection: Manufacturing Processes

  7. Prevention vs. detection: Transaction Processes

  8. Agenda • Control Plan • Benefit Measurement & Change Management • Monitoring

  9. Cash Flow High Estimate Low Estimate Estimating Financial Benefits • Benefit Estimation • At start and end • Decide computation method early • Conservative and defendable • Time value of money • Benefits Issues • Projection for 1 to 2 • years only • Hard and soft benefits • Certified by Finance Dept. Treat this subject with great care!

  10. Change Management CURRENTSTATE Preferred state Resistance to change TRANSITION STATE Anxiety and stress Significant dislike FUTURE STATE Unknown Undesired “People Side of Change” Presentation: http://www.purdue.edu/hr/ppt/APSACHadley.ppt#1

  11. Agenda • Control Plan • Benefit Measurement & Change Management • Monitoring

  12. Monitor • Implement Visual Controls • Monitor Metrics • Control Charting • Process Capability Analysis • Periodic Reviews • Audit Controls

  13. Choosing the Right Control Chart Data Type Attribute Count Continuous P-Chart (% Defectives) C-Chart (# of Defects/Unit, or DPU) X Bar-R Chart (n = 2 to 5) X Bar (n>6)

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