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The PIKA Warp the Appliance for Linux / Asterisk. BD15. Contents. About Pika Technologies The Warp Appliance - overview Applications The Warp Appliance - Details. About Pika Technologies. Headquarters in Ottawa, Canada 20+ years experience delivering Computer Telephony building blocks
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Contents About Pika Technologies The Warp Appliance - overview Applications The Warp Appliance - Details
About Pika Technologies • Headquarters in Ottawa, Canada • 20+ years experience delivering Computer Telephony building blocks • Telephony Boards/cards for PCs • Telephone/VOIP network connectivity • Media processing applications • Embedded Telephony platform • Worldwide Partners and Customers including: • Cable Companies • Service providers • IVR developers • IP PBX developers • Gateway developers • Logging developers • Recognized focus on quality and customer service • www.pikatech.com 3 Pika Technologies, Inc. - Confidential
The PIKA Warp - Overviewthe Appliance for Linux / Asterisk BD15
The PIKA Warp Embedded Appliance The PIKA WARP Appliance is a small, low costdevelopment platform for telephony based applications using Asterisk or other PBX software. Target audience: small to medium sized business companies/entities. The appliance eliminates hardware and software integration problems in a solid state and brandable form factor. It includes traditional hardware based telephony line interfaces. Pika Technologies, Inc. - Confidential
Warp - Features and Capabilities • Features • The only embedded customizable platform! • Pre-installed default Asterisk config files • Audio line-in/line-out (music on hold / paging) • One standard FXS port • Support for FXO/FXS/BRI/GSM modules • Power fail transfer ports • Fully customizable – easily private labeled • Cross-compile environment with top-level GUI • Dynamic thermal management (fan) • Solid-state / no hard drive • Platform with Open Development Environment • Desk mount/stackable or wall mountable • Compact ready-for-market form factor • Regularity Approvals: • North American telecoms and safety (FCC/UL/CSA) • European Union (CE) • Processor • Embedded AMCC Power PC 440EP, 533MHz, 1,200 mips • Supports floating point and MMU • Memory • Internal flash – 256 MB • Internal RAM – 256 MB • External SD flash • Voice mail • Prompts • Configuration files • Custom settings • Capacities • 75 VoIP end points • 32 simultaneous conversations • 1 standard FXS port in every unit • Up to 8 additional FXS ports • Up to 8 FXO ports • Up to 4 ports/8 channels BRI • GSM trunk modules (future) • Green Friendly • Uses 18 times less energy than a PC with boards • 10 times less end-of-life disposal space • RoHS compliant; 100% lead free • enviro-safe paint • outer packaging is 100% recycled materials • Display • Liquid crystal (LCD) • 2 x 20 character programmable • Backlit • Invertible for wall mounting • API controlled • Toggle button • Changes LCD display 2014-09-03 6 Pika Technologies, Inc. - Confidential
Warp - Ports, Connections & Interfaces 2 x GSM Port (future) Analog Card 4 x FXS/station + PFT Analog Card 4 x FX0/trunk + PFT 2 x BRI (4 channels) RS232/Serial (programming) Intelligent Fan FXS Port Power Cable Ethernet (10/100) SD Card Audio Out /In USB (v1.1) 2014-09-03 7 Pika Technologies, Inc. - Confidential
Typical Applications & System Building Blocks Gateway Voicemail Conference bridge End Customer Applications or Products (Asterisk enables scripts. No C programming required!) Dictation QoS Customer Specific Logging/Recording Apps Auto Call Dialler Call Center Key System Fax Server IP PBX Eg. Jazinga Appointment Reminder IVR Available 3rd party building blocks (open-source or proprietary) Configuration GUI S/W Asterisk, FreeSwitch, SIPX, etc. PIKA API S/W PIKA Drivers, Media Processing Apps PADS Linux Powered by PIKA H/W 2014-09-03 8 Pika Technologies, Inc. - Confidential
PIKA Warp – Example Applicationson the Appliance for Linux / Asterisk BD15
The Warp – Example Applications • IP-PBX Solutions • Stand Alone IP PBX • Adjunct solutions: IVR, FAX server, Voicemail, Voice Logging, IP-PBX, Predictive dialing, Alert notification, etc. • Legacy PBX Migration • Fixed Mobile Convergence • VoIP Quality of Service • VoIP Lifecycle Management • Packet Loss Improvement • Cost Effective alternative for “CT Card + PC” solutions • Hosted Hybrid - Hosted VoIP PBX – Adjunct applications • Wireless Local Loop PBX (eg GSM trunking) 2014-09-03 10 Pika Technologies, Inc. - Confidential
Replace CT Card +PC- The perfect replacement for Dialogic (Eicon, NMS, Brooktrout), Sangoma, Aculab and Digium card solutions • x86 processor • Embedded processor • Small-med-large applications • Small-med applications (less than 50 users) • Greater cost • Lower cost • Greater power requirements • Lower power requirements • Greater integration effort (cards, drivers, components & building PC) • Little or no integration effort required • Stigma: PC not as reliable as a • proprietary PBX • Purpose built, solid state, more reliable • Embedded development environment • (different skill set required) • Familiar development environment • Compact Solution • Large in size www.pikatech.com
IP-PBX • Customizable PBX Solution • Variable connectivity options: • Analog/VoIP/BRI trunks • Analog/VoIP desktop phones Fax 2014-09-03
IP-PBX • Adjunct solutions compliment existing PBX’s 2014-09-03 13 Pika Technologies, Inc. - Confidential
IP-PBX • Providing an evolution path to IP • Preserving legacy investments Hybrid – SIP Trunk + offsite extensions SMB IP-PBX Architecture SIP trunk via gateway 2014-09-03 14 Pika Technologies, Inc. - Confidential
Fixed Mobile Convergence “One Number” - For Small Business with Mobile users - Plug and play (PBX independent) - No changes to PBX required - Web I/F 2014-09-03 15 Pika Technologies, Inc. - Confidential
VoIP Quality of Service • VoIP Lifecycle Management • Network Pre-Assessment • Value proposition: • Identify QOS issues up front saving future (immediate) customer complaints. • Save additional truck rolls by resolving network usage issues during the first visit. • Identify opportunity to sell replacement network infrastructure to resolve potential issues. • Minimize time spent at an install that is never going to work properly • Identify appropriate/reasonable SLA terms • Emergency VoIP Diagnostics • Value proposition: • Stop the finger pointing between bandwidth provider, local network, and the solution. • Reduce customer dissatisfaction by addressing quality issues quickly via in depth diagnosis info. • Minimize truck rolls, by monitoring remotely, then sending the right tech, or no roll at all. • Service is provided on an as needed basis. No monthly recurring fees • Expert network analysis of data is available (*extra charge) • 24/7 Monitoring • Value proposition: • Characterize quality issues and isolate them before the user experience is severely degraded • Reduce the risk of not meeting your SLA commitments • Track and troubleshoot VoIP signalling issues • On-demand SLA reports use advanced correlation techniques to isolate problem sources, saving hours of engineering support time in chasing down the source of the problem. 2014-09-03 16 Pika Technologies, Inc. - Confidential
VoIP Quality of Service – Packet Loss • Packet Loss Improvement Applications • Available for any application Site B Site A • PIKA’s Packet Safe IP Technology provides for up to a 100X improvement in packet loss over the internet. • Dramatically improves the voice quality of calls between commonly equipped sites. • Site B: The Warp functions as a standalone IP-PBX with Packet Safe IP Technology. GSM Trunking also provided. Internet • Reduce inter-site calling charges • No need to replace your existing phone system • Expandable – GSM, local SIP extensions Site C 2014-09-03 17 Pika Technologies, Inc. - Confidential
Hosted Hybrid Solutions • On-site Recording Apps • Some customers want local recording • Some hosted architectures do not “see” the media • Legal liability of the service provider have the recording in their possession • IP Survivability (Chicken Switch): • loss of link • Power outage safety line • 911 • Fax • GSM Routing (lease cost routing) • Handset switch for multiple local operators • Paging • Auto-provisioning • Perceived value of CPE H/W (also a churn barrier) • QoS (roadmap item): Warp would enable the customer to provide “your own bandwidth” vs. the service provider providing separate bandwidth. • Gateway to facilitate transition from PBX to Hosted (keep your own phones, PBX, wiring) • Key system add-ons like: door opener, bells, temp sensors, badge access readers, etc 2014-09-03 18 Pika Technologies, Inc. - Confidential
Wireless Solutions – GSM PBX Warp with future GSM module for WLL backhaul www.pikatech.com
The PIKA Warp – the detailsthe Appliance for Linux / Asterisk
Features Pre-installed default Asterisk config files Audio line-in/line-out (music on hold / paging) One standard FXS port Support for FXO/FXS/BRI/future GSM modules Power fail transfer ports Fully customizable Cross-compile environment with top-level GUI 2 x 20 programmable LCD Dynamic thermal management (fan) Platform with Open Development Environment Sep-14 Slide 21
Design Unique Desk mount/stackable Small (only twice the size of a router) Wall mountable Easily Privately Labelled Sep-14 Slide 22
Capacities 75 VoIP end points 32 simultaneous conversations 1 standard FXS port in every unit Up to 8 additional FXS ports Up to 8 FXO ports Up to 4 ports/8 channels BRI Up to 4 GSM radios with S/W switchable SIMs (future module) Sep-14 Slide 23
Hardware Processor Embedded AMCC Power PC 440EP 533MHz 1,200 mips Supports floating point and MMU Memory Internal flash – 256 MB Internal RAM – 256 MB Removable SD flash Voice mail Prompts Configuration files Custom settings NO hard drive Sep-14 Slide 24
Fan Only runs when temperature exceeds 55°C Variable speed Built-in temperature sensor Can monitor temperature through OS One FXS port standard built in to every unit Hardware Sep-14 Slide 25
One FXS port standard built in to every unit Expansion modules max 2 per system 4 port analog FXO/trunk with 1 port PFT 4 port analog FXS/station with 1 port PFT 2 port/4 channel BRI 2 port GSM (future) Hardware FXO/trunk BRI GSM FXS/station Sep-14 Slide 26
Hardware Ports Ethernet (10/100) USB (v1.1) Audio In/Out RS232/Serial (programming) Intelligent Fan Ethernet (10/100) USB (v1.1) Audio Out /In
Hardware Ports Ethernet (10/100) USB (v1.1) Audio In/Out RS232/Serial (programming) Display Liquid crystal (LCD) 2 x 20 character Backlit Invertible for wall mounting API controlled Toggle button – Changes display Sep-14 Slide 28
Hardware Power /system status LED Reset button Remotely accessiblefunction External brick power supply NA or Europe Includes EMC filtering Sep-14 Slide 29
Major Differentiators Customizable software development platform (PADS) Reliability power fail transfer ports solid state /no hard drive dynamic thermal management (fan) Hardware telephony features single built in FXS port audio in/out ports optional modules (FXO/FXS/BRI/future GSM) Programmable display Easily brandable Unique look Proven voice applications Sep-14 Slide 30