1 / 9

Department of Health & Wellness Promotion Bureau of Substance Abuse Prevention, Treatment & Recovery

Department of Health & Wellness Promotion Bureau of Substance Abuse Prevention, Treatment & Recovery. Access Management System (AMS) 24 – Hour Call Center. Access Management System. AMS is a system in which the Coordinating Agency (CA) carries out the access management functions.

saburo
Download Presentation

Department of Health & Wellness Promotion Bureau of Substance Abuse Prevention, Treatment & Recovery

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Department of Health & Wellness PromotionBureau of Substance Abuse Prevention, Treatment & Recovery Access Management System (AMS) 24 – Hour Call Center 1-800-467-2452

  2. Access Management System • AMS is a system in which the Coordinating Agency (CA) carries out the access management functions. • 24 hour access-Medicaid mandate • Residential • Detoxification • Outpatient ( Drug-Free) • Outpatient with Medication(methadone, Buprenorphine) 1-800-467-2452

  3. Who’s Eligible? • City of Detroit Residents who have …. • No Insurance • Medicaid Insurance • Under Insured 1-800-467-2452

  4. Call Center • The purpose of the “Call Center” is to create a telephonic access line for a brief screening and referral process for the City of Detroit residents who are seeking substance abuse services. 1-800-467-2452

  5. Call Center • Location- 3rd floor • Hours of Operation 7:00 am-6:00 pm/After hours 6:00 pm -7:00 am. • 7 Referral Agents are stagger to cover daytime hours of operation. 5 referral agents alternate monthly to cover the after hour shift. 1-800-467-2452

  6. Process • The referral agents answer the access line • Conduct a brief screening • Determine eligibility for substance abuse services. • If the client is determined eligible for services the client will be given a choice of providers within the modality. • The referral agent will then contact the provider of choice and make the referral. • Referrals generated electronically. 1-800-467-2452

  7. Treatment on Demand • Clients are able to go to treatment immediately after the screening is completed. • No waiting list. 1-800-467-2452

  8. Substance Abuse 24 hour Access Line Please call today! 1-800-467-2452 24-hours/ 7 days 1-800-467-2452

  9. Contacts • Jeanine McIntosh, BSAPTR, Treatment Coordinator-876-4787 • Judy Davis, BSAPTR, Utilization Manager- 876-4565 • LaJoy Hawkins, BSAPTR, Call Center Team Leader-628-2157 • Dr. Calvin Trent, BSAPTR, Director • Dr. Kanzoni Asabigi, BSAPTR, Deputy Director 1-800-467-2452

More Related