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Communications Technology Services John Hoffman, Director

Communications Technology Services John Hoffman, Director. June 27, 2013. Agenda. Communications Technology Services Overview Legislative Update MPLS Initiative Continuity of Operations/Continuity of Government Texas Public Safety Broadband Program Marketplace Contracts/RFOs.

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Communications Technology Services John Hoffman, Director

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  1. Communications Technology ServicesJohn Hoffman, Director June 27, 2013

  2. Agenda • Communications Technology Services Overview • Legislative Update • MPLS Initiative • Continuity of Operations/Continuity of Government • Texas Public Safety Broadband Program • Marketplace • Contracts/RFOs DIR Technology Forum | June 27, 2013 Communications Technology Services

  3. Communications Technology Services Communication Technology Services (CTS) manages the statewide communications infrastructure that provides voice and data solutions to more than 700 state and local government agencies • Local Voice Services • Long Distance Voice Services • Data Services • Wireless Services DIR Technology Forum | June 27, 2013 Communications Technology Services

  4. Key CTS Objectives Deliver thought leadershipfor the state and all DIR customers Create and implement solutionsthat reduce costs and maximize productivity Provide value-added support services at the highest levels of quality DIR Technology Forum | June 27, 2013 Communications Technology Services

  5. TEX-AN NG – Vendors & Services • Local Voice Services • VoIP (Voice over Internet) • Long Distance (in/out) • Internet • Metro Ethernet • MPLS • Private Line • VPN • SOHO • Local Voice Services • VoIP (Voice over Internet) • Long Distance (in/out) • Internet • Metro Ethernet • MPLS • Private Line • SOHO • Internet • Metro Ethernet • MPLS • Private Line • VoIP (Voice over Internet) • Long Distance (in/out) • Internet • Internet • Metro Ethernet • SOHO • VoIP (Voice over Internet) • Internet • SOHO • Local Voice Services • Wireless Broadband • Internet • Fixed Satellite • SOHO • Wireless Broadband • Fixed Satellite DIR Technology Forum | June 27, 2013 Communications Technology Services

  6. TEX-AN Orders and Customers TEX-AN Customers DIR Technology Forum | June 27, 2013 Communications Technology Services

  7. Telecom Solutions Team The Telecom Solutions group helps customers with their TEX-AN questions, orders and quotes. The focus of this group is to: • Answer questions regarding Tex-AN NG services • Assist customers with obtaining quotes • Assist customers with placing their TEX-AN orders Contact the Telecom Solutions Group at: Telecom.solutions@dir.texas.gov or 1-877-472-4848 option 4 DIR Technology Forum | June 27, 2013 Communications Technology Services

  8. Strategic Client Solutions Team Customers look to CTS to provide considerations and alternatives to telecom and network challenges. DIR has broadened our Customer Solution effort by offering customers access to telecom specialist in the CTS team. The focus of this group is to: • understand the different Tex-AN NG technologies • know the contract avenues available • understand the situation and risk factors • consult and collaboratively develop solutions • provide comprehensive DIR perspective DIR Technology Forum | June 27, 2013 Communications Technology Services

  9. Network Security Operations Center (NSOC) • Statewide Security Operations • Monitoring and Alerting • Incident Response Support • Administers Statewide shared resource for infrastructure and security • Intrusion Detection and Prevention • Security Monitoring and Analysis • Security Alerting • DDOS Mitigation • Inter-Agency and Intrastate coordination • Controlled Penetration Testing • IP Vulnerability Scan • Web Application Vulnerability Scan • Vulnerability Remediation Verification DIR Technology Forum | June 27, 2013 Communications Technology Services

  10. Technology Bills of Interest Click the Technology-Related Billsitemin the What’s New section of the DIR Home Page Or link directly to http://www.dir.texas.gov/pubs/ Pages/83rdLegislature.aspx DIR Technology Forum | June 27, 2013 Communications Technology Services

  11. DIR Sunset Bill (HB 2472) • Agency Continuation (8 years – 2021) • Board Oversight • Advisory Support • Evaluate and Report on costs/cost savings annually • Strengthened Ethics and Conflict of Interest provisions • Establish “Procurement Coordination Committee” • Procedures, Policies, and Reporting DIR Technology Forum | June 27, 2013 Communications Technology Services

  12. Videoconferencing Bills • HB 2414 – Relating to requirements for open meetings held by videoconference call. • Allows for quorum of a governmental body via videoconferencing IF there’s at least one suitable location within reasonable distance of the geographical jurisdiction for the public, the presiding officer is at that physical location, and the public is provide the opportunity to participate. • SB 293 – Relating to the authority of certain water districts to hold meetings by teleconference or videoconference. • Allows water districts, whose territory includes land in three or more counties, to meet via teleconference or videoconference IF it’s a special called meeting and convening at one location is too difficult. • SB 984 – Relating to the meeting of a governmental body held by videoconference call. • Specifies that if a problem occurs during the meeting that makes it no longer visible and audible to the public, that the meeting is recessed until it’s resolved, and if it can’t be resolved within six hours, the meeting is adjourned. DIR Technology Forum | June 27, 2013 Communications Technology Services

  13. CISO Security Legislation Exceptional Item $9.8M • Upgrade state security policies • Expands the policy upgrades covered under exceptional item 1 and also expands issues to include development of security awareness, data classification and secure software development standards. • Retain state risk visibility • Funds additional state security assessments. Provides expanded subscription access to agencies for security advisement and education services. • Enhance IT security staff training and workforce awareness offerings • Provides further program enhancements to a larger customer base for IT security staff training and workforce awareness offerings. Customers will include IT and security staff at additional state agencies and higher education entities. • Enhance security program automation for state agencies • Upgrades to legacy agency system risk tool capabilities and implementation of enhanced cyber incident reporting tool capabilities. • Increase security program support DIR Technology Forum | June 27, 2013 Communications Technology Services

  14. Network Initiatives MPLS Project Update • DIR is assisting with the migrations of agencies from existing Frame Relay/ATM network to facilities offered under the new TEX-AN NG contract. • TEX-AN NG offers a choice of vendors and opportunity to agencies to utilize a state-of-the-art MPLS networks providing unified voice, data, and video communications. • Agencies to migrate from the existing Frame Relay/ATM technology by the end of this year. • With DIR’s assistance, agencies are selecting and implementing new network designs and circuits as facilitated with the TEX-AN NG contract. DIR Technology Forum | June 27, 2013 Communications Technology Services

  15. TEX-AN MPLS Migration List DIR Technology Forum | June 27, 2013 Communications Technology Services

  16. FirstNet and Public Safety Broadband Network • Participating in Long Term Spectrum Lease Negotiations • Successful negotiations will ensure the existing capabilities in Harris County and the entire State will be available as well as promotes additional investment into the project • DIR and DPS will identify TxPSBP needs through associated councils, advisory groups and steering committees throughout Texas • DIR and DPS will identify available infrastructure which may benefit the TxPSBP • DIR and DPS is proactively learning about technology solutions and models in anticipation of the FirstNet standards, the Texas public safety needs and identified available assets DIR Technology Forum | June 27, 2013 Communications Technology Services

  17. Continuity of Operations (COOP) /Continuity of Government (COG) Key Elements • Essential Functions • Orders of Succession • Delegations of Authority • Continuity Facilities • Continuity Communications • Vital Records Management • Human Capital • Test, Training, and Exercise • Devolution of Control • Reconstitution Operations DIR Technology Forum | June 27, 2013 Communications Technology Services

  18. Program Overview – DIR Online The Online Marketplace for Texas government Information Technology is www.dir.texas.gov • Develop and launch a new, robust website as a replacement of the existing DIR agency website. • Phase 1 - analyze, assess, and develop requirements. • Phase 2 - site development and implementation. • Improve the user experience by providing dynamic, valuable and organized content in a collaborative and dynamic environment. • Include a customer portal, service catalog and integration with self-service tools. DIR Technology Forum | June 27, 2013 Communications Technology Services

  19. New CTS Contracts/RFO • Technology Based Conferencing Services – Due 7/18/13 • Telecom Managed Services Contracts • Negotiations continue with other Vendors DIR Technology Forum | June 27, 2013 Communications Technology Services

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