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P ECH (Breakdown)

P ECH (Breakdown). O NDERWEG (Europe). S ERVICE. Evening-/Night-WEEKEND SHIFT. also during office hours!. THE solution for: WORKSHOPS & COMPANY FLEETS (Fleetcontrol). 24/7 BREAKDOWN SERVICE THE solution for:. TRUCK WORKSHOPS with 24 hours costumer service.

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P ECH (Breakdown)

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  1. PECH (Breakdown) ONDERWEG (Europe) SERVICE

  2. Evening-/Night-WEEKEND SHIFT also during office hours! THE solution for:WORKSHOPS & COMPANY FLEETS (Fleetcontrol)

  3. 24/7 BREAKDOWN SERVICETHE solution for: TRUCK WORKSHOPS with 24 hours costumer service TRAILER WORKSHOPS with 24 hours service costumer service HYDRAULICS & CONSTRUCTION SPECIALISTS with 24 hours service

  4. 24/7 BREAKDOWN SERVICETHE solution for: BODYWORK WORKSHOPS with 24 hours customer service TRANSPORT-FLEET OWNERS with 24 hours accessibility LEASE-FLEET MANAGERS with extra service for customers Etc., etc…

  5. 24/7 BREAKDOWN SERVICEour services: SERVICE COMPANYYou want to offer service for your clients / drivers as you have promised, and also let your employees work efficiently

  6. 24/7 BREAKDOWN SERVICEour services: INDEPENDENT FILTERYou are looking for an independent filter to avoid unnecessary costs

  7. 24/7 BREAKDOWN SERVICEour services: 25.000 EUROPEAN PARTNERSOur network consists of over 25.000 professional partners throughout Europe

  8. 24/7 BREAKDOWN SERVICEour services: BUSINESS-LIKEYou want to provide service to your clients in a pleasant and businesslike way

  9. 24/7 BREAKDOWN SERVICEour services: COMPLETE FILEYou want to provide your customer with the right information? When we close down a case we will send you the complete file with all required information

  10. 24/7 BREAKDOWN SERVICEour services: PROFESSIONAL AND EXPERIENCEDYou are looking for a partner with the right knowledge for breakdown and who speaks the language of your clients / drivers

  11. Be our quest!

  12. THE BREAKDOWNSERVICETEAM

  13. 24/7 BREAKDOWN SERVICETEAM TECHNICAL / COMMUNICATIVEOur team consists of technical and communicative capable employees with large experience in the breakdown business

  14. 24/7 BREAKDOWN SERVICETEAM COMPETENT SOLUTION OF PROBLEMSDepending on your demands we will offer a durable proposal for an alternative solution ……. by thinking along with you

  15. 24/7 BREAKDOWN SERVICETEAM SPECIFIC SERVICEWe know what YOU think is important for your customers and with this in mind we handle the breakdown in a professional way

  16. 24/7 BREAKDOWN SERVICETEAM WIN – WIN We will also appeal to you (when arranging a breakdown for our other customers) if your company can offer a good solution to the problem

  17. How does our 24/7BREAKDOWN SERVICE?work

  18. 24/7 BREAKDOWN SERVICE WE WORK FOR: • Several large fleets, for example : Ewals Cargo Care / DHL / P&O Ferrymasters / TNT / Emons - v.Huët/ Van den Bosch Several workshops with 24h customer service Trailer manufacturers Partners : ADAC, S24, Falck , Way Ass.24h, UTA , Shell, Europenet our own Heisterkamp fleet

  19. 24/7 BREAKDOWN SERVICE HOW WE OPERATE Your customer or driver calls your own emergency number and will be transferred to Heisterkamp Breakdown Service Depending on your wishes we will handle the call-out to your own mechanics or the required service partner The case will be recorded accurately in our IPOS system with all necessary data for a professional solution

  20. 24/7 BREAKDOWN SERVICE HOW WE OPERATE After completion of the breakdown all information will be send to your email address, so ( the next morning) you will have all the details about the breakdown The invoice will be generated by our automated system We can make allowance for your demands in our automated system

  21. 24/7 BREAKDOWN SERVICE POSSIBILITIES A) Messaging case; problem solved by your own mechanic Your customer / driver calls our operator and explains the problem and location. All information will be stored in our IPOS system. The mechanic who is on duty will be called, informed and will take over the case. All case details will be send by mail / fax immediately. >> Fee: short rate* << * Amount depends on your wishes / demands

  22. 24/7 BREAKDOWN SERVICE POSSIBILITIES B)Call-out to external workshop in Europe After consulting your management/mechanic an externalworkshop will be contacted. Breakdown Service will take over the agreed guarantee of payment and will send assignment by fax to the workshop. The Breakdown Service invoice will be sent with a copy of the invoice from the workshop >> Fee: normal rate<<

  23. 24/7 BREAKDOWN SERVICE POSSIBILITIES C)Call-out to external Service Partner in Europe External Service Partner receives guarantee of payment from Breakdown Service, and will be responsible for the case >> Fee: normal rate <<

  24. 24/7 BREAKDOWN SERVICE CASE DATA Operator will make a complete file towards the mechanic / fleet-manager to resolve a quick solution

  25. 24/7 BREAKDOWN SERVICE ORDERINGFAX TOREPAIR COMPANY In the fax or email(5 languages available) the workshop will receive the required data and also our guarantee of Payment

  26. 24/7 BREAKDOWN SERVICE CASE E-MAIL AFTER COMPLETION Ordering customer will receive complete status report from the case. For your own information or to inform the customer

  27. 24/7 PHONE: (+31) 541 58 90 80 E-mail: pos@heisterkamp.nl WWW.HEISTERKAMP.EU

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