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Who is SAP?

Who is SAP?. Strong Financial Presence. 28 years Customer Experience. Worlds largest software vendor for enterprise-wide Business applications € 5.11 billion in Revenue in 1999 € 745 million in R&D in 1999 22,300 employees 8,000+ dedicated application developers. Over 10+ million users

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Who is SAP?

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  1. Who is SAP? Strong Financial Presence 28 years Customer Experience • Worlds largest software vendor for enterprise-wide Business applications • € 5.11 billion in Revenue in 1999 • € 745 million in R&D in 1999 • 22,300 employees • 8,000+ dedicated application developers • Over 10+ million users • 12,500+ Customers in 110+ Countries • 23,000 Implementations Proven Implementation Success World Class Training and Support • TeamSAP • Accelerated Implementations methodology (ASAP ) • Upgrade Services • ASUG • Support and Services 24 x 7 x 365 • Worlds Largest training organization • Self Service Training Available • Insurance and Banking development in Chicago

  2. Solution Maps DISCRETE MANUFACTURING Aerospace & Defense Automotive Engineering & Construction High Tech FINANCIAL SERVICES & SERVICE PROVIDER Banking Insurance Service Provider PUBLIC SERVICES Healthcare Higher Education & Research Public Sector Chemicals Mill Products Oil & Gas Pharmaceuticals Mining PROCESS INDUSTRIES COMMUNICATIONS UTILITIES & Media Telecommunications Utilities FAST MOVING CONSUMER GOODS Consumer Products Retail

  3. If you were CEO - What’s on your Radar? Consolidation- M&A Competition Pressure on Margins Risk and Uncertainty Disparate locations International Regulations and Taxation Encumbered by legacy systems Too much software or Too little software- scalability Data Integrity Constant Change The Internet

  4. Buffalo Springfield- “ Something is happening here... What it is ….ain’t exactly clear?”

  5. Before SAP - Silos of information Input Transform Output

  6. After SAP - An Enterprise Information System > < > Input Transform Output < > <

  7. Integration, Integration, Integration Planning and Control Acc Pay/ Acc Rec Profit Center Accounting Finance Financial Reporting Cash Management HR Benefits admin Payroll Personnel Development Employee self service T & E

  8. $ $ $ Back Office to Front Office Integration “Back Office” Investment Systems Investment Systems Human Resources Human Resources Reporting Needs Fixed Assets Fixed Assets Budget/ Allocation. General Ledger General Ledger Treasury Systems Treasury Systems A/R Systems A/P Systems A/P Systems “Front Office”

  9. Why Integration? Return on Investment • TCO • processing costs • Upgrades Better Return on Information • Consolidation • Real time info • Drill down Strategic • Risk management • What does it take to build an E-Business • Enabling and driving Corporate Strategy

  10. The Next best thing is usually and extension of the Last best thing! What is the next best thing? Michael Hammer

  11. B2B, B2E, and B2C Sell Side Buy Side Suppliers Buyers Supply Chain Management

  12. Supply Chain becomes the extended enterprise Suppliers Buyers Before After

  13. Extensible Information- XML Information Suppliers Buyers

  14. Customer Relationship Management How do our customers prefer to do business with us? CRM Customer Sales, Service, Marketing

  15. Total relationship understanding How can I make better informed decisions? Life Insurance Personal Insurance Auto Insurance Investments Customer

  16. Single Sign On Web browser access inside company boundary outside So what is mySAP.com? non mySAP.com A Claimant A Customer mySAP.com components CRM + Business Partner Real estate R/3 4.6 An Agent Core Financials Workplace industry-specific role-based personalized drag & relate HR Reinsurance Collect & Disb. Claims Financials Commissions E-Claims Business Warehouse A Vendor Marketset Suppliers An Employee Exchanges An Adjuster mySAP.com Internet services

  17. Workplace

  18. Services Services Applications Applications Information Information Central, Personalized Web Access Main Features of the mySAP.com Workplace Enterprise Portal Personalization Personalization CentralAccess Central Access

  19. “I want a single point of access to all internal and external functions and services related to my job - both SAP and non-SAP“ What are Users Looking for? User Demand for Enterprise Portals • “Ease of use means I only see what I need. I want everything relevant to me as a purchaser pushed to my browser” • “I am looking for a personalized work environment that I myself can extend as I need it”

  20. Drag & Relate mySAP.com Workplace - EnjoySAP for Everyone Access to SAP Functionality in a Browser Environment With Zero Client Installation MiniAppsMonitoringand Interaction LaunchPadPersonal, Role-basedNavigation

  21. SAP Goes Mobile Pervasive Computing • Workplace devices for the mobile user • SAP jumpstarts the pervasive market • Delivering applications, knowledge, infrastructure with partners • Anytime, anywhere access to mySAP.com

  22. mySAP.com Workplace Benefit User and Company mySAP.com Workplace - Benefits Company User • Ease of use • Role-based, central access • Personalization • Access from anywhere • Convenience • Single point of access • Single Sign-On • Drag&Relate integration • Openness • Uniform Web browser front end • SAP and non-SAP components • Extensible role definitions Company User • Low cost of ownership • Zero installation on the desktop • Standardization • Ease of maintenance • Security • Centralized administration • Controlled access • Productivity

  23. Marketset

  24. Solution Architecture MarketSet Browser Services Framework Other Marketplaces Public Exchanges, GTW, etc. On-Ramps Market Buyer Bulletin Board Auctions BBP/EnterpriseBuyer in Dec. Legal Services Order Mgmt. Analysis Servces Desktop / Prof. HR RE Catalog Services Logistics Services Financial Services FI BBP mySAP.com components Trade Services Public Auction CD CF KW BW CRM Private Auctions

  25. CRM

  26. Integration in the Claims Fulfillment Process Call Center Employee via Internet Claimant via INTERNET or Call Center Workplace Claims Mgmt. Business Partner Collections & Disbursements Commissions Vendor/contractor Human Resources (Admin, Payroll, Org Mgt, etc.) Core Financials G/L, MM, T&E, F/A, A/P, A/R Claims Financial Adjuster via Internet Internet Reinsurance Business to Business Procurement Customer via Internet Agent via Internet

  27. Tying it all together – mySAP.com Personalization through web based portals Fully web enabled Real time Collaboration Employee Human Resources Vendor Customer Claimant Collection & Disb. Claims Financials Cash Claims Mgmt. CRM Proven scalability and robust architecture Front Office and Back Office integration GL B2B Workplace Adjuster Agent Synchronization of all customer touch points

  28. Executive Edge from Gartner Group October/November 1999

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