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Profit Decrease

Profit Decrease. 3 rd Quarter . Our Situation. Sales are down for North Dakota Customer Satisfaction is down. How did this happen?. How Did This Happen?. A large shipment was lost and customers had to find a replacement product

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Profit Decrease

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  1. Profit Decrease 3rd Quarter

  2. Our Situation • Sales are down for North Dakota • Customer Satisfaction is down How did this happen?

  3. How Did This Happen? • A large shipment was lost and customers had to find a replacement product • They are very satisfied with the new product and the service they are receiving

  4. Recommendations • Contact each customer • Offer them a discount for one year • Have monthly meetings with each customer to insure satisfaction

  5. Our Vision for the Future • Next year’s sales to exceed last year’s • Increased customer satisfaction • First quarter to return to last year’s level

  6. Our Future is:

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