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Ten Deadly Sins of Customer Service Dr. Karl Albrecht ? ?At America's Service".
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1. Customer Service 101
2. Ten Deadly Sins of Customer Service Dr. Karl Albrecht – “At America’s Service” #1 – “I don’t know.”
3. #2 – “I don’t care.” Ten Deadly Sins of Customer Service Dr. Karl Albrecht – “At America’s Service”
4. #3 – “I can’t be bothered.” Ten Deadly Sins of Customer Service Dr. Karl Albrecht – “At America’s Service”
5. #4 – “I don’t like you.” Ten Deadly Sins of Customer Service Dr. Karl Albrecht – “At America’s Service”
6. #5 – “I know it all.” Ten Deadly Sins of Customer Service Dr. Karl Albrecht – “At America’s Service”
7. #6 – “You don’t know anything.” Ten Deadly Sins of Customer Service Dr. Karl Albrecht – “At America’s Service”
8. #7 – “We don’t want your kind here.” Ten Deadly Sins of Customer Service Dr. Karl Albrecht – “At America’s Service”
9. #8 – “Don’t come back.” Ten Deadly Sins of Customer Service Dr. Karl Albrecht – “At America’s Service”
10. #9 – “I’m right and you’re wrong.” Ten Deadly Sins of Customer Service Dr. Karl Albrecht – “At America’s Service”
11. #10 – “Hurry up and wait.” Ten Deadly Sins of Customer Service Dr. Karl Albrecht – “At America’s Service”
12. Make the customers feel heard.
Make the customers feel understood.
Make the customers feel liked.
Make the customers feel respected.
Make the customers feel helped.
Make the customers feel appreciated.
Barber’s Rules of Customer Service Michael Barber – “Integrated Business Leadership Through Cross Marketing”
13. Customer Service 102
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