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Top Salesforce Service Cloud Features You Need to Know

Top Salesforce Service Cloud Features You Need to Know<br><br>Salesforce Service Cloud helps you address customer queries promptly and provide an enhanced experience to them. It comes with a plethora of features as listed here:<br><br>

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Top Salesforce Service Cloud Features You Need to Know

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  1. SALESFORCE SERVICE CLOUD Top Salesforce Service Cloud Features You Need to Know The Salesforce Service Cloud console allows you to consolidate customer data across multiple devices and channels.

  2. Empower Your Team and Delight Your Customers! Salesforce Service Cloud helps you address customer queries promptly and provide an enhanced experience to them. It comes with a plethora of features as listed here:

  3. Live Agent Live Agent allows a customer to connect to a Service Agent through the web in real-time and get access to multilingual support. You get the benefit to chat 1:1 in real-time from any device and chats can be easily routed to subject matter experts. Lightning Console Live Agent allows a customer to connect to a Service Agent through the web in real-time and get access to multilingual support. You get the benefit to chat 1:1 in real-time from any device and chats can be easily routed to subject matter experts.

  4. Knowledge Base Knowledge Base is embedded into the agent console and helps agents get access to and deliver the right answers to the customers. It also helps agents in sharing knowledge with any other device or channel and allows them to contribute to the knowledge base. Communities Communities offer employees a place where they can find answers quickly and easily at any time. Customers and agents get tools for faster problem-solving and better engagement.

  5. Mobile Salesforce Service Cloud mobile app allows cases to be managed from anywhere. The app allows field-service agents to solve their cases while on the go and executives and managers are able to monitor real-time metrics. Service Wave Analytics It is the first app that helps introduce the efficacy of wave analytics to the Service Cloud of salesforce. The app allows service managers to easily and efficiently check on agent efficiency, channel optimization, and case management from anywhere.

  6. Omni Routing Omni channel helps with the automatic routing of work items such as leads and cases to the most relevant agent. This helps administrators in configuring Salesforce Service Cloud to distribute workload depending on the skillset, availability, and capacity of the employee to handle the assigned work. This in turn ensures that high-priority work gets the most attention. Social Customer Service This feature helps the customer service team with the right tools for creating and handling cases on social media channels like Facebook, Instagram, Twitter, YouTube, etc.

  7. Contact Us Learn How You Can Benefit from Salesforce Service Cloud +1 609 632 0350 https://www.damcogroup.com/salesforce/salesforce-service-cloud-implementation-services info@damcogroup.com 101 Morgan Lane, Suite # 205, Plainsboro NJ 08536, USA Read more [Case Study]

  8. Thank You!

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