The Evolution of Academic Liaison Services at University of Kent

1. The Evolution of Academic Liaison Services at University of Kent Dave Puplett – Head of Academic Liaison

2. 3 Faculties 18 Schools 3 Academic Centres19,665 students(15000 UG)

3. Academic Liaison Team • 3 teams, each supporting one of the faculties, also with a particular service focus: • Research Support • Teaching and Learning Support • Partnerships and Outreach • The ALS team supports library users through the selection, provision and use of Library resources.

4. Information Services Strategy • Environments • Resources • Empowerment • Effective IT • Performance

5. What are our main drivers? • Student experience • Academic engagement • Affordability • Quality • Sustainability • Scalability • Innovation

6. How do we plan? • University mission, institutional and departmental Strategies, identifying drivers, agreeing where we want to be, working out possible projects, and give it a whirl. • In practice we need a tool to help, and we use Roadmaps. • These give us an ability to look well into the future and see a bigger picture

7. Digital Faculties Roadmap Better NSS score Better NSS score Self-sufficient learners able to use their skills to enhance employability Outcomes Delivery of the right resources in the right format to the right person at the right time Engaged and sustainable collection management To improve the student experience in the light of changing expectations Ensure equitable access for a diverse user community Drivers Employability - enabling students to become self-sufficient in finding and evaluating information Online support and enquiry services Digital literacy E-books on mobile devices / investigating content-loaded devices Collection development strategy Activity Image library review P1109 Loan periods review Circulation review/dynamic loan periods Virtual induction CLA scanning review Reading Lists at Medway IS programme/aim Information Services

8. Shelf-Ready Strategy • An umbrella strategy that governs several individual projects • Faster order-to-shelf process using shelf ready suppliers • Optimising our ordering process, from identifying academic need through to fulfilment • Service that meets user needs, not just Information Systems technical needs • Unified classification scheme • Process mapping

9. Reading Lists @ Kent Reading Lists @Medway

10. The Reading List Service • Power to staff and students, re-balancing responsibilities between Schools and Information Services • Sharing of knowledge in the form of reading lists • Streamlining of processes

11. Implementation Varies between faculties • Humanities • Faculty wide instructions and deadlines • Academics to maintain their own lists • Social Sciences • Faculty wide model • Temporary and admin staff to establish lists • Academics to make only minor adjustments • Sciences • Academics to maintain their own lists • Taken up by some Schools • Current initiative to promote in others via SAM and library reps

12. Support • Training • Regular scheduled training, open to all staff • Drop in sessions in ALS offices • School specific sessions arranged as required • Individual sessions by arrangement • All hands on, working on real lists • New staff sent welcome message from ALS • Explains library systems and procedures • Offers help using the reading list system • Temporary or admin staff invited to work in the ALS office until they are confident using the system

13. Staff Perspective “It has recently been agreed at Faculty Learning and Teaching Board that: all new modules processed during Autumn 2012 should have reading lists readied by the end of January for 2013-2014 all modules to be taught next year should have readings lists readied by May. I realize that 2013-2014 seems a long way off.  But, if we get lists readied earlier it helps the Library plan for new books (and other materials), and thus helps to ensure that we and our students have everything we need.”  “The Panel found that the School used the Talis Aspire system to communicate text needs to the library and that this worked well.”

14. Student Perspectives “The reading lists system is efficient, accurate and very accessible” Positive Politics and IR student views expressed at a School meeting led to immediate take-up of the reading lists system. • At the same meeting a process was decided which kept both staff and students happy • This solution is now used by all Social Science Schools “The reading list system gives the most apt books and an easy way to find them – and does it in sync with the library. It’s awesome.” “It’s great because you can easily find relevant books on your modules and even save things to your own space for when you need them.”

15. Academic Liaison Champion • Academic Liaison Services has three team leaders, one with a strategic focus on Learning and Teaching Support: Anna Miller • Anna will continue to represent the needs of users of the system in developing our installation and the service it provides. • Monitor take-up, provide support, ensuring we maximise the implementation and integration with systems such as Moodle.

16. How has this changed Academic Liaison Services • More conversations about getting the most out of reading lists with academics • More materials delivered when they are needed • More time for training, research support, Kent Academic Repository, stock management projects, teaching and learning support • Better understanding of the requirements of our core text collection • It’s challenged us, in a very positive way!

17. Templeman Redevelopment

18. Templeman development project update

19. How is the project progressing? • Project consultative group • Staff and student represented • The Templeman Development Service Continuity Group • plan and manage the provision of services during different phases • Communications Group • co-ordinate communication • Visual Record Planning Group • to keep a record of the project including timelapse photography

20. Current student benefits • Longer weekend opening • Open over Easter weekend • Up to 3am opening starting April 2013 • Senate chamber 70 silent PC study spaces end March • PCs in Park Wood being piloted

21. Phases of the project

22. Today!

23. Phasing

24. Stage 0: Installation of access road and preparation workJuly 13– Sept 13 (2 months)

25. Stage B1: Extension OnlySept 13 – Jan 15(9 months) Rear entrance • Rear closed for access • West fire exit demolished • New fire escape for levels 1 & 3 • Move silent study from level 3 West

26. Stage B2: West WingJul 14 – Jan 15(7 months) • Break through West wall during summer 2014 • Core text will move • Windows and façade will be replaced • Books on level 2 to be moved Levels 1 & 2 Levels 3 & 4

27. Change Over!Feb 15(1 month) • Library will use all extension • All West block used • Temporary Welcome desk and Support staff location • archive basement for bookstock West wing and extension finished

28. Stage B3: Central core (split Library) March 15 – Feb16(9 months) • Central core includes level 1 East

29. PC block levels 2, 3 & 4July 15 – Sept 15 PC block

30. Stage B4: near the end!Feb – June 2016 • Central core returned to service • Level 1 East back • Support staff move back to level 2 • Book stock reinstated • Final Library configuration June 2016

31. Phase 3March 16 – onwards…

32. Further reading • Blog: http://blogs.kent.ac.uk/templeman-development/ • Website: http://www.kent.ac.uk/is/templeman/