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Atradius Collections: Oracle Sales Cloud Live in Record 11 weeks

Atradius Collections: Oracle Sales Cloud Live in Record 11 weeks. Sonja van Haasteren Global Customer Experience Manager AtRadius Collections. Jimut Kumar Basa, Account Manager, Infosys Limited.

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Atradius Collections: Oracle Sales Cloud Live in Record 11 weeks

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  1. Atradius Collections: Oracle Sales Cloud Live in Record 11 weeks Sonja van Haasteren Global Customer Experience Manager AtRadius Collections Jimut Kumar Basa, Account Manager, Infosys Limited

  2. Oracle Sales Cloud - A Case StudyImplementation of Oracle Sales Cloud Solution at AtradiusCollections 11 Go live in Weeks

  3. Contents  Atradius Collections– Our Story  How did we achieve it  Challenges, Learnings & Benefits  Atradius Collections Next Steps

  4. 4 Contents  Atradius Collections– Our Story About Us Challenges Goals Why Oracle Sales Cloud & Infosys Journey so far

  5. Atradius Collections 200+ countries 20+ Offices 85+ years 14500+ customers • Part of Atradius Group • Leading international trade invoice collections company • Strengthening market share by excellent Customer Service • Driving sales growth by implementing new technology • Controlling costs by effective IT Solutions

  6. Challenges: no commercial tool Unstructured Silo Customer Data No 360 Degree View No Reporting Tool Sales Cycle Time Forecast procedure

  7. Needs and goals

  8. Why Oracle Sales Cloud • Best business fit • Future scalability • Low TCO • Easy maintenance and simple upgrades

  9. Why Infosys High Success Rate Service Maturity & Generous Pool of Customers References Vast Implementation experience Over 300+ Certified consultants Proven Rapid Start Methodology Standards, Templates, Best practices End-to-end Cloud Service Offerings CX, HCM , Finance, Procurement Oracle Diamond Partner Innovation Centre & co-development Global Delivery Model Lower TCO, with option of 100% offshore

  10. Journey So Far Phase 1 (Pilot) Go Live on R5 in 11weeks in 3 countries Sep 2013 R7 Upgrade in 5 Weeks Nov 2013 Live for more than a year Rollout of a Solution to 12countries and on going to the rest of the world R8 Upgrade in 6 Weeks June 2014 Phase 2 Go Live in 12 weeks OCT 2014

  11. Infosys Implementation Team • Principal & Program Management BENELUX, Europe somdatta_roy@infosys.com • Senior Associate Consultant Bangalore, India • Mohit_gupta24@Infosys.com • Principal Consultant Bangalore, India • Kiran_amara@Infosys.com Somdatta Roy Kiran Amara Mohit Gupta Oracle Sales Cloud Rapid Start Team. • Consultant Pune, India • Nikhilprakash_kini01@Infosys.com • Senior Associate Consultant Pune, India • Amit_yadav14@Infosys.com Amit Yadav Nikhil Kini

  12. Oracle Team • Product Development, Customer Success COE Cardiff, UK • Janet.jones@oracle.com • OCS Support Director UK, EMEA • Jimmy.kleopa@oracle.com Jimmy Kleopa Janet Leigh Jones Oracle Sales Cloud Rapid Start Team. • Solution Consultant • Utrecht, The Netherlands • michiel.redert@oracle.com • Customer Project Adviser Benelux, Europe • Peter.van.de.veire@oracle.com Peter Van de Veire Michiel Redert

  13. Contents  Atradius Collections– Our Story  How did we achieve it Critical Success Factors Adoption Road Map Infosys Rapid Start Solution Solution Overview

  14. Critical Success Factors team had to work towards… On Time On Budget Value to Business Must Go Live in 11 weeks for the Pilot Countries Netherlands, Belgium and Luxemburg- Implemented using Infosys Rapid Start Methodology • Provide Best Fit within Budget • Fixed Price Implementations • Flexible Team in Global delivery model • Pure Vanilla Approach • Design a Global Template for rapid rollout to other countries • Low TCO

  15. Adoption Road Map for CX Phase 3 : Implementation of and Oracle Service Cloud and Contracts In Progress Phase 2 (Advanced ) : Implementation of Eloqua and Advanced Oracle Sales Cloud functionality In Progress Phase 2 (Roll Out ) : Rollout of Base Solution to other countries Phase 1 (Base): Focus on implementation of vanilla functionality of Oracle Sales Cloud Base Data Quality Management Customer Master Territory Management • Rollout to 30countries Simplified UI Anytime, Any where access Outlook Quota Management Forecasting & Analytics Leads and Opportunities Contracts

  16. What is Infosys Rapid StartInfosys Rapid Start offering enables Fast Track Implementations and Upgrades On time • Fixed time implementations • Start to finish in 12 ~ 24 weeks On budget • Fixed price implementations • Pure vanilla approach Value to business • Lower TCO • Faster ROI • Rapid implementation

  17. Infosys’ Oracle Cloud Applications (SaaS) Center of Excellence Infosys’ Oracle Cloud Applications(SaaS) COE has been leveraged for this Solution Collaboration with Oracle on Oracle Cloud Applications The same can be leveraged for your journey to Oracle Cloud Applications (SaaS) Solutions & Thought Leadership Competency Building Infosys: Oracle Cloud Applications (SaaS)COE Service Offerings Service Offerings Methodology, Accelerators, & Tools Technology Expertise

  18. Project Phases & Time Lines Week 0 Week 7 to 11 Week 1 to 6 Modeling & Realization • Finalize Scope • Define Success Criteria for the Pilot • SOW sign Off • Familiarization Workshops • Configuration • Data Migration • Conference Room Pilots • System Verification • Training • User Verification • Deployment Strategy & Planning Verify & Deploy

  19. Accelerated the Modeling and Realization phase Core Team Formation Oracle Sales Cloud instance availability Liberal use of Standard & Pre-Built Artifacts Standing weekly SR review call

  20. Contents  Atradius Collections– Our Story  How did we achieve  Challenges, Learnings & Benefits

  21. Implementation Challenges & Learnings • Change management starts after 11 weeks • Process standardization decisions • Data Quality

  22. Benefits Increased Productivity 360 Degree View Real Time Analytics Increased Forecast accuracy Reduced Sales Cycle Time Higher Conversion Rates

  23. Contents  Atradius Collections– Our Story  How did we achieve  Challenges, Learnings & Benefits  AtradiusCollections Next Steps

  24. Next Steps @ Atradius Collections • Continue to Rollout of Oracle Sales Cloud to other countries • Continuous engagement with the Sales Organization for Continuous Process Improvements • Phase 3: Implementation of Contracts module, Oracle Service Cloud -Right Now • Uptake of new functionality through Oracle Mandatory Upgrades

  25. Questions Share your feedback on this session via Twitter #InfosysAtOOW • Visit Infosys at booth # 1411, MosconeSouth

  26. Thank You

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