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마스터 제목 스타일 편집

마스터 제목 스타일 편집. E-District and the Right to Information (RTI). Conference of Information Commissioners. 17 th October 2007. Department of Information Technology. 1. NeGP Vision. “ Make all Government services accessible to the common man in his locality, through common service delivery

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마스터 제목 스타일 편집

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  1. 마스터 제목 스타일 편집 E-District and the Right to Information (RTI) Conference of Information Commissioners 17th October 2007 Department of Information Technology 1

  2. NeGP Vision “Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man” -27 Mission Mode Projects (MMPs) E-District, a State MMP

  3. Overview of E-District • Citizen-centric approach to delivery of selected (bulk) services through Common Service Centres (CSC) • Involving back office enablement, by way of • digitization of relevant records • process redesign • automation of processes/workflow

  4. Salient features • Phased implementation- Phase I pilots in 8-10 States (1-2 districts in each) Phase II -National roll out • ‘coverage’ limited to ten categories of services • gradual ‘digital’ evolution of back office

  5. Salient Features (2/2) • Enable delivery through multiple channels riding on SWAN,SDC and CSC infrastructure • Access NSDG for routing service requests and delivery.

  6. RTI – Current Imperatives Citizens • Awareness about their rights under RTI Act • Access to PIO’s • Responsiveness to their request Departments / Public Authority • Reaching out to the citizens • Establishing processes for quick disposal of requests • Ensure internal transparency and accountability Commission • Encourage participation by Citizens and Departments • Track and ensure speedy disposal of requests • Intervene whenever required E-District Creating an Enabling Environment

  7. RTI ‘services’ in edistrict For services listed under edistrict, enable -receipt and acknowledgement of applications u/RTI (including fee ) -establishment of electronic interface with Public Information Officer (PIO) - for reaching the applications - tracking status of the applications - receiving services (interim/final) from PIO and its delivery to the citizen

  8. Outcomes (1/2) • Notification of eDistrict services under section 4(1) of the Act to enable and legally enforce sharing of information as prescribed, electronically. • eDistrict to act as an enabler for facilitating objectives/ services relating to RTI being achieved/delivered • RTI’s legal framework to be leveraged by eDistrict to make information sharing/e-services, irreversible.

  9. Outcomes(2/2) • Service centric approach to requests u/RTI • Evolve an effective MIS tool for monitoring at supervisory levels • Service delivery enabled through multiple channels • Effective use of IT infrastructure to collaborate across agencies (other MMPs) Creating Citizen Pull for Automation of RTI Services across Departments

  10. Points for deliberation • Extending RTI services at the CSCs, to such Public Authorities that have been already enabled electronically for receipt of applications, (while leveraging the access/content already developed by the NIC) • Need/feasibility of notifying CSCs as APIOs under the Act

  11. Thank You

  12. RTI under E-District RTI and E-District Food & Civil Supplies Online service Transport Common Service Centres Service specific PIOs Public Relation Revenue District Admn. Offices Social Welfare Citizens Departments Enabling Application Receipt, Transmission, Tracking Enabling Access to PIO’s at the Doorsteps of the Citizens’…

  13. PIO (Back Office) Citizen Applies Under RTI Act Manual/Digital Process Desk 2 Desk 3 Desk 1 CSC Delivery/Information of service to CSC • Receive Application • Ack. With Date/Time Stamp • Reaches to PIO electronically Delivery to Citizen CSC Automated/ online activity Manual activity

  14. NEGP –Mission Mode Projects (MMPs) MMPs identified on the basis of high citizen / business interface – projects cover range of key services offered by department • Central (8) • Income Tax • Central Excise • Passports/Visa & Immigration • MCA 21 • National ID / UID • Pensions • Industry Initiative • Banking • Insurance • Integrated (8) • e-BIZ • EDI • India Portal • Common Service Centers • EG Gateway • E Courts • E-Office • E Procurement • State (11) • Agriculture • Land Records • Transport • Treasuries • Commercial Taxes • Gram Panchayats • Municipalities • Registration • Police • Employment Exchange • E-District States can add up to 5 state specific Projects

  15. Intermediaries Citizen Centric Approach Transformation Department-Centric Approach Citizen-Centric Approach Citizen Citizen Department 5 Department 4 Department 3 Department 2 Department 1 Dept 5 Dept 1 E-District Interface Fragmented value Dept 2 Dept 4 Enhanced value Dept 3 Departmental Support

  16. NeGP Services Bulk Services Covered u/MMP Not Covered u/ MMP (covered u/e district) • Relating to • - Land Records • - Agriculture • - Police • - Certifications • - Social welfare • - Revenue court • - Grievances/RTI • - Ration cards/PDS • - Utility services • - Transport • - Education • - Health… • Services relating to- • Land Records • Agriculture • Police • Transport • Gram Panchayat • Municipalities… • Services relating to- Certifications • Social welfare • Revenue court • Grievances/RTI • Ration cards • Recovery of dues • Health • Tourism…

  17. E-District Services State Data Centre (SDC) SWAN E-District application Online generation of acknowledgement receipt 1 2 Services Receipt of the acknowledgement receipt • 1. Land Records related • 2. Agriculture related • 3. Police related • 4. Certificate related • 5. Social welfare • 6. Revenue court • 7. Grievances • 8. Ration card related • 9. Utility Online application for services • Access points: • Online • CSC 4 3 Government Gateway Online delivery of services to the applicant. For e.g. online issue of various certificates Departments Back end processing at the department • 1. Health • 2. Land records • 3. Police • 4. Transport • 5. Agriculture • 6. Rural development • 7. Registration

  18. Core Services • Certificates including domicile, nativity, caste, marriage, income, employment: Application/Issuance/Updation. • Social Welfare - Pensions (old age, widow, etc.): Application / Payments/etc. • Revenue Court- including case listing, final orders, etc.: Information/Tracking • Government Dues and Recovery as part of Land Revenue – including Issue of notices, record payments, etc.: Information / Tracking • Ration Card related services- including Registration, Issue of duplicates, etc.: Information/Application/ Issuance/Updation • RTI Services/ redressal of grievances: Application/Tracking/ Redressal/Appeals/etc.

  19. eDistrict Deployment CSC Setup Broadband Easy Access (Single Sign on) Payment Gateway NSDG State Data Center setup SWAN Service Interface Public Distribution System RTI/ Grievance Services Revenue Court Cases Government Dues and Recoveries Social Security Certificates

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