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Managed IT Services Overview

Managed IT Services Overview. Who is Blue Monitor Systems?.

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Managed IT Services Overview

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  1. Managed IT ServicesOverview

  2. Who is Blue Monitor Systems? • Offshore Outsourcing has come a long way from its origins as a tactical source of inexpensive talent. It is now easy to use and scalable on the fly. Blue Monitor is pioneering 4th Generation Offshore Outsourcing, services called "Scalable Brains" that combine the best of both worlds: the economics and "Follow the Sun" advantages of offshore development with industry experience, advanced technology knowledge, cultural compatibility and local consulting presence that integrates business strategy with execution • Founded in 2003,Mumbai India • HQ Offices in United States • Development & BPO Centers in India, & Ghana • 120 headcount worldwide • 1.1 Million revenues 2007 • 3.0 Million projected revenues for 2008

  3. Our Strategic Partners

  4. Founders Goals for Blue Monitor “To be the single largest IT employer on the continent of Africa by 2020, and to have employed at least 10,000 Africans in the Global IT industry” Toby Morning Founder, December 2007 • Taiwan, ROC July 2007 • “Take our hand and grow with us”

  5. Managed Services Client Snapshot Blue Monitor Global Scorecard • Technical Support for 5,000 employee desktops & 3,000 servers • 1000+ Hosting Customers • 400+ Applications Developed in 4 years • 90,000+ e-mail accounts • Help Desk for • 5,000+ PCs • >3,000 servers Stockholm Benelux Dublin Munich Canyon Park Redmond TVP Chicago Les Ulis Milan Silicon Valley Madrid Chofu & Otemachi Hollywood, Ca New Delhi Charlotte • 400+ Custom Apps built & supported worldwide Las Colinas Dubai Mumbai • 2,000 terabytes of transfer rate Winneba Lagos Singapore Sao Paulo Sydney Johannesburg • Clients in 23 countries • 1M+ e-mail messages delivered per day

  6. The Infrastructure Challenge Mobile Workers Communication Collaboration 80% of organizations believe email is more important than the phone 41% of Internet users used a wireless laptop or email-enabled cell phone this month An estimated 80% of an enterprise's information sits on individual’s computers Escalating End User Needs + + Spam and virus infected email account for over 70% of all email sent today User tolerance for email downtime is less than 30 minutes IT Pros spend 70% of their time maintaining existing systems Increasing IT Burden + + Security Management and Costs Service Levels

  7. Customer IT Challenges • Businesses are demanding higher return on investment for IT dollars • Businesses are analyzing how to convert fixed cost IT models to variable cost, pay as you go models • IT organizations are struggling to keep pace with accelerated business demands when budgets and talent are in short supply • IT needs to simplify their service and refocus on integrated business solutions • Business relies on IT innovation to remain competitive and enable transformation with advanced, optimized IT investments

  8. Desired IT Today’s IT 30% New Capability Increase Value Creation 45% New Capability 70% Sustaining and Running Existing Capability 55% Existing Capability Decrease Maintenance The Imperative: Do More with Less Source: Accenture IT Spending Survey

  9. Desired IT Deliver new business value 45% New Capability Keep the business running and secure 55% Existing Capability Manage cost and complexity So You Can: Connected Productivity Infrastructure • Deliver anytime, anywhere access to email • Enable collaboration self-service in 1/10 time • Reduce end-user support by 25% • Deal with compliance issues in 1/3 less time • Achieve 99.999% messaging availability • Stop the spam and virus problem • Get restore-time SLAs under an hour • Protect against catastrophic loss • Consolidate email sites to a single location • Gain a 3 to 1 reduction in mail servers • Reduce messaging costs by 50%

  10. Communication Infrastructure Improve security, reliability and management • Exchange 2003 and the Windows Server System Remote and Mobile Infrastructure Enable anywhere, anytime email access • Outlook 2003, Outlook Web Access and built-in mobile device access Collaboration Infrastructure Provide cost effective team productivity tools • Windows SharePoint Services and Office 2003 Connected Productivity Infrastructure

  11. Blue Monitor’s Approach • Subscription based IT consulting services • Customer pays Blue Monitor per device, per month for each desktop and/or server • We manage the device in the customer’s office or in a data center of their choice (Virtual ASP) • We collocate client servers in our Data Center • Software As A Service • Our offerings enable customers to: • Increase operational efficiency • Reduce and control operating costs • Cost effectively gain access to world-class consultants • Reallocate internal resources to grow business • Minimize downtime & legal exposure through IT • Maximize use of resources • Stay patched and current in a cost-effective way

  12. BLUE MONITOR Managed Services Overview Infrastructure and Security Features Benefits • Secure environment • Vulnerability • assessments • Patch management • Remote monitoring • Backups • Anti-virus • Spam filtering • Current software • Evergreen hardware • ITIL processes • Access to world • class IT experts • More reliable, solid • IT infrastructure • Lower IT costs • Ability to refocus • internal IT staff on • business critical • projects • Quickly deploy • new software • Predictable IT costs • priced per device per • month

  13. HW/Desktop Software Service • 3-5 year evergreen • Maintenance or • hot spare required • Choose from • White Box • N Computing • WYSE • Maintenance required • Licenses for: • Operating • System • Office • CALs • Monitoring • Patch management • Anti-Virus • Spam filtering • Pop-up blocking • Backups • Future desktop upgrades • Software distribution • Asset management • Desk side support • Emergency support • 24X7 Help Desk Managed Desktop: $80/120 Month per User

  14. Tier Three Services • Bronze & Silver • levels plus- • All future software • upgrades included • Additional access • time to experts • Tier Two Services • Bronze level plus- • More access time to • dedicated experts • Emergency Support • Discount on • consulting rates Managed Services Options Gold Silver Bronze • Tier One Services • Monitoring & reporting • Timely Patching • Anti-virus protection • Spam & Pop-up blocking • Backup Verification • Event log analysis • On-call Support • Access to expert time

  15. Help Desk/ Training Managed Services Architecture • Pay as you go model • Low up-front investment costs • Monthly charges per device, employee or service • No long-term commitments • Free up cash flow • Increases return on assets • Rapid delivery model • Customer is required to have: • Software maintenance agreements • Hardware maintenance/spare plan • Broadband internet access • Zero-Touch patch management • No additional cost to keeping you current with future releases • On-site support • Hardware & software options • Rock-solid security Patch Management Spam Filtering Monitoring Backups Vulnerability Assessments Faxing Anti-Virus Voicemail/ VoIP Digital Rights Management

  16. Service Level Agreements Critical: Security threats that can easily spread - Apply fix within 3 days Important: Security threats that don’t easily spread - Apply patch within 1 month Moderate and Low: Service packs, BIOS, firmware - Apply quarterly as needed Major version upgrades: - Within 1 year of release date Change Management Process: - Flexible for both customer and Blue Monitor

  17. Blue Monitors Process Envision Conduct a TCO and/or ROI study to calculate the costs and benefits Evaluate Conduct a Blue Monitor assessment of operational efficiencies & opportunities Plan Transformation Plan–identify risks, resources, budget, timeframe, & outcome Build Implement Transformation Plan-creating a current, secure & financially viable foundation Deploy Follow the prescriptive guidance & best practices of OE & P solution accelerators Operate Leverage MOF to integrate the solution with customer’s existing operations environment Enable Train users to use new features, streamline business processes & realize business value

  18. More Value for Everyone • For Customers • Lower cost, lower risk, more reliable, more secure • Solid foundation to run the business on • Quickly & cost effectively deploy new software • For ICT Vendors • Increased revenues (maintenance and new sales) • Increases the odds of customer loyalty • Customer has a solid IT foundation • Customer has better perception of ICT • For Blue Monitor • Low risk way to build a recurring revenue stream • Blue Monitor consultants have less billable pressure and they are guaranteed to work with the latest products • Customer has a better perception of Blue Monitor

  19. Collaboration Platform IW Productivity Platform Business Applications Platform Storage Platform Legacy Apps Platform Messaging Platform Business Productivity Desktop Blue Monitor Managed Infrastructure Platform IT all starts with a solid foundation Business Solutions

  20. Microsoft Practice • Experts in Microsoft Solutions • Management Technologies • SMS, ADS, SUS/WUS/US, MOM • Collaboration Products • Exchange, LCS, MIS • Terminal Server • Virtual Server • Windows Desktop deployments • Windows Server upgrades • Active Directory & MIIS • Microsoft Operations Framework • NetWare to Windows migrations • GroupWise/Notes to Exchange • Server Consolidation

  21. Open Source Software Support • 30 Experts in Linux Solutions • IT Management Technologies • Zenoss, Snort, Nagios, MRTG • Collaboration Products • Free Project Manager, Sugar CRM • Zimbra • PHP and MYSQL Application Support • Robust Linux Web Servers • Linux Desktop deployments • Linux Server upgrades • LDAP and Radius • Portals and Content Managers • Linux Routing Platforms • Embedded Linux Solutions • Server Consolidation • Virtualization

  22. Closing Remarks Robust Growth Ahead for Remote Management Services • Abstract: The IT management market will provide solid growth through 2008. The fastest growing part of the market is the remote operation and management of networks and IT infrastructure. • Strategic Market Statement The remote monitoring and management (RMM) market is expected to grown at a compound annual growth rate (CAGR) of 36 percent through 2008.

  23. Contact Blue Monitor Today Blue Monitor SystemsSouth West Corporate HQ Office:9011 Beverly HillHouston, Texas, 770631-866-437-1582 email: sales@bluemonitor.com

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