Presentation Transcript

1. Player Health and Safety During Tournament Play
2. Workshop Objectives Pre Tournament Preparations Player Nutrition Player Hydration Playtime Guidelines Safe Haven and Concussion Awareness Severe Weather Policy Non Tournament Activities
3. AYSO Mission Statement To develop and deliver quality youth soccer programs which promote a fun, family environment based on AYSO's Six Philosophies:
4. Philosophies Everybody Plays Balanced Teams Open Registration Positive Coaching Good Sportsmanship Player Development
5. Vision Statement To provide world class youth soccer programs that enrich children’s lives.
6. AYSO Experience Who is our customer when it comes to tournament play? What is your role in providing a positive customer experience during tournaments? When do we have to provide customer service regarding tournaments? Where do you need to provide customer service Why is customer service important?
7. AYSO Ambassadors Great traits of an excellent AYSO Ambassador Puts safe, fun, fair before win at all costs Always responds “I’ll find out for you….” to a question they don’t know the answer to Sets the tone with positive behavior and regular, consistent communications Sets up a team site from Shutterfly Recruits great members to be part of the support team for the players. For example an effective team parent Thanks the coaches, players, referees, tournament officials and the parents
8. Pre Tournament Preparations Plan ahead-financially, equipment, clothing Prepare for injury Nutrition before the Tournament Hydration before the Tournament Prepare for the weather
9. Pre Tournament Preparations For players and parents things to consider bringing: Extra cash Chair Umbrella Sunscreen and lip balm Water and sports drinks High protein snacks Jars of peanut butter and jelly and bread Weather appropriate clothing Extra uniform
10. Pre Tournament Preparations For Coaches to consider bringing: Maps Pop Up tent (check with tournament host) First aid kit Ice packs, gel packs and frozen wash cloths Cooler Player registration forms (required) Equipment, balls, ball pump and pinnies Desire to win the sportsmanship award Pins for exchange
11. Player Nutrition Foods easily digested Energy bars Bagels Granola bars Hard pretzels Cold cereal Juice in a box (limit) Raw vegetables Fruits such as apples, raisins, grapes, watermelon and bananas
12. Player Nutrition Eating on the run during tournaments-what to avoid in fast food: Limit mayonnaise on sandwiches Avoid anything fried Avoid adding extra salt Avoid hamburgers, stick with baked or grilled chicken and turkey Avoid soda and caffeine
13. Player Nutrition What to eat when Big meal: 3-4 hours before a game Light lunch: 2-3 hours before a game Snack or power shake: 1-2 hours before a game Do the math! Breakfast should be at least two hours before game time Lunch should be light
14. Player Nutrition REMEMBER How a player performs on game day starts several days before, not what they eat on tournament day. Most of the energy used on game day comes from what they ate the day before.
15. Hydration Heat illnesses are some of the most dangerous sports injuries Heat illnesses are some of the most preventable sports injuries Proper hydration begins before participation Hydration throughout participation is crucial Hydration is not just for players any more. It is just as important for coaches, referees, other volunteers, players and spectators
16. Hydration Eat your water! 20-25 % of fluid intake is from food. Apples and watermelon are a great source of fluids It takes more than a full day to rehydrate. 6-8 glasses of water a day normally 8 ounces of water every 15-20 minutes during matches
17. Hydration Proper nutrition and a healthy diet is very important in hydration. Include fruits, vegetables and healthy protein sources in the players diet.
18. Hydration Heat induced conditions Heat cramps Heat exhaustion Heat stroke Learn what to do with each condition.
19. Playtime Guidelines Number of games per team per day Maximum 2 games per day Maximum 4 games in two days Maximum 6 games in three days Recovery time should be at least 2 hours between games This applies to youth referees officiating games. Youth referees should not be participating in tournament play and officiating
20. Safety Ensure both you and your assistant coach have taken safe haven and the CDC concussion awareness training Be sure you are trained in the age you are coaching. Make sure your assistant coach is trained Ensure you have enough volunteers with you for both game time and other activities ALWAYS have the player registration forms with you
21. Concussion Awareness Take the CDC’s free online Concussion Awareness Training at: http://www.cdc.gov/concussion/HeadsUp/online_training.html or www.aysotraining.org. Make available the AYSO/CDC Concussion Information Sheet to all parents and players. Find the Information Sheet at: http://www.ayso.org/resources/safety.aspx Any player suspected by the coach, referee or parent to have a concussion must be removed from further participation for at least the remainder of the day
22. Concussion Awareness Parents should be encouraged to seek professional medical treatment for the player at the time of injury and secure medical clearance before allowing the player to return to play. In all cases, AYSO will require the parent to sign a new Participation Release Form which includes a concussion waiver confirming that the player has been given the appropriate clearance to return to play.
23. Recovery and Regeneration Regeneration largely occurs while the player is resting Sleep – 6 to 8 hours at night Active rest – light intensity activities Good nutrition – include a light bedtime snack
24. Severe Weather Policy Hot weather Cold weather Tornado/Hurricane warnings and watches Thunder and Lightning Storms Communication Plan
25. Non Tournament Activities Have a social event. A tournament is more than just winning. The memories last a lifetime! Avoid extremely active events. Remember the players need to recover and conserve their energy for game play Dining out should be at places that will allow the athletes to make healthy choices. Nutrition and hydration are very important to recovery See the sites - for many players they may never have this opportunity again. Go to the zoo or a park. HAVE FUN!!!!!!!!
26. Questions
27. National Tournament Advisory Commission Irwin Kavy National Director of Tournaments Steve Alpert Section 3 Bruce Bricks Section 11 David Ehrhart Section 2,9, & 12 John Hadidian Section 10 Bill Hoffmann Section 4, 6, & 8 Laura Love Section 1 & 7 Randy Smith Section 5, 13, 14 & 99 Dianne Stratton NTAC Special Consultant
28. Customer service is not a department, it is an ATTITUDE!

29. Customer Service Advice From an Expert

    “Whatever you do, do it well. Do it so well that when people see you do it they will want to bring others and show them how well you do what you do.” Walt Disney
30. Great AYSO Soccer Starts with Great Communication Each player and parent should know how to reach their Region leadership from a tool provided for them to reference at home Business Card Magnet Brochure Bookmark Flyer
31. Each year, the AYSO National Office receives thousands of calls/emails from concerned families who can not reach their local Region or do not get replies to questions about… …player registration …coach, team, practice time, location …volunteer points, referee points …playoff criteria and participation …refunds, uniform returns, next registration
32. They would rather be communicating with you! Reachable phone and email publicized 800-555-AYSO - region2014@net.net Make sure there is room for messages Website up to date REPLY ASAP