Measuring Quality in Quality Roles

Presented by The SW Washington ASQ Section 0627 Leadership Committee March 12, 2013 Measuring Quality in Quality Roles

Measuring Quality in Quality Roles How do people in quality roles evaluate other quality professionals? This is important for networking, seeking new positions, obtaining consulting services and just finding some expert peer to bounce ideas off of. Presented by: ASQ SWW Section Leadership

Measuring Quality in Quality Roles Session Outline: I.Introduction concepts and situations II.Gallery walk components and Exercise III.Prioritize components for each, discuss and reflect on learning V.Next Step Actions - Conclusion VI.Close with Raffle

What do you feel are the key criteria for various roles? Introduction – Quality Roles

INTRODUCTION Discussion around Quality Roles Type of Quality Roles Quality Roles: Project Manager Quality Manager Six Sigma Black Belt Quality Auditor Quality Engineer Lean Systems, Sensei Consider the perceptions and insights you use during interaction with various quality professionals

Gallery Walk Components and Exercise Experience, education, publications, title, language and mannerisms all factor into these interactions – how are we as quality professionals portraying our trade?

GALLERY WALK COMPONENTS AND EXERCISE Six Sigma Black Belt Quality Auditor Lean Systems Sensei You Choose a Role…

GALLERY WALK COMPONENTS AND EXERCISE Six Sigma Black Belt Quality Auditor Lean Systems Sensei Participant's Choice - Statistician

GALLERY WALK COMPONENTS AND EXERCISE Six Sigma Black Belt Quality Auditor Lean Systems Sensei Participant’s choice – CI Coordinator

Prioritize components for each, discuss and reflect on learning

Quality Auditor Lean Coordinator Six Sigma Black Belt Like to see or expect from each role • Waste reduction • Remove inefficiencies • Cost savings • Improve efficiency • Tangible results • Elegant solutions • “Hands on” visit problem • Save money / reduce waste • Precise / Accurate • No Mistakes • Detail Oriented • Holds high standards • Planned and prepared CI Manager Statistician • Resource for proof • It is what it is • Problem solving • Active problem solver • Clear statement of end goal • Engagement skill

Quality Auditor Lean Coordinator Six Sigma Black Belt • Intimidating • Rude / Abrupt • Don’t listen very well • Lack of engagement people skills • Boring • Crabby Auditors • Focused scope sometimes they don’t understand impact on other processes • Lack of business understanding • Lack of change management skills • Lack of engagement of all levels • Too rigid in methodology • Focus on one problem may adversely affect system • Too controlling • Statically oriented • Precise Dislike or do not understand from each role Statistician CI Manager • Boring • No sense of humor • Dry lack of passion • Can’t always translate into terms average person understands • No end results • Can never reach goal – always more to do • Never happy, no finish line

Next Steps and Conclusion Key learning: What did we quality folks feel are the key criteria for each situation? Any AH HA’s? Gained some insight into roles I wasn’t familiar with Great information to use for personal development Learn how other people see view your job with strengths and opportunities How do I measure up? We have work to do 

Next Steps and Conclusion Key learning: How will you use these insights for your next interaction with a quality professional? Is there some area for personal development? Will it change your coaching or mentoring approach? What should ASQ leaders do with this learning?

Survey results from the Workshop

Measuring Quality in Quality Roles