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EAPA 2006 Annual World Conference SOS Consultants

“Jamming with EAP” Nashville, Tennessee USA October 6-8, 2006. EAPA 2006 Annual World Conference SOS Consultants. Human Behavioral Risk Management SOS Consultants. Robert B. Johnson Ed.D., CEAP Reidar Hansen LCSW, CEAP EAPA – Nashville October 7, 2006. SOS Consultants.

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EAPA 2006 Annual World Conference SOS Consultants

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  1. “Jamming with EAP” Nashville, Tennessee USA October 6-8, 2006 EAPA 2006 Annual World Conference SOS Consultants

  2. Human Behavioral Risk Management SOS Consultants Robert B. Johnson Ed.D., CEAP Reidar Hansen LCSW, CEAP EAPA – Nashville October 7, 2006

  3. SOS Consultants The Abilene Paradox Jerry B. Harvey

  4. The Abilene Paradox SOS Consultants “Organizations frequently take actions in contradiction to what they really want to do and therefore defeat the very purposes they are trying to achieve”

  5. The Abilene Paradox SOS Consultants “The inability to manage agreement is a major source of organization dysfunction”

  6. Codependency SOS Consultants “We lose the ability to confront, challenge, or intervene on each other – seduced by the temporary pleasure of agreement and meeting someone’s perceived needs”

  7. Codependency SOS Consultants We Lose: Ourselves Our ability to risk Our ability to challenge Our opportunity for thinking “Out of the box” The possibility of a useful paradigm shift

  8. SOS Consultants Organizational Codependency

  9. Historic EAP SOS Consultants Designed to identify, confront, treat, and RTW alcoholic employees Holistic flavor Part of the “fabric” of the organization

  10. Next Generation EAP SOS Consultants Expanded Problem Base Expanded Client Base

  11. Managed Care Generation of EAP SOS Consultants Becoming just “X” free counseling visits EAP external to the organization Not integrated into the fabric of the organization

  12. Employees as Assets SOS Consultants Three kinds of assets in all organizations Physical Financial Human

  13. The 7 Habits of Highly Effective People - SOS Consultants Stephen Covey P/PC Balance

  14. Human AssetsSOS Consultants Predictable Maintenance Risks Risks Human beings are either useful contributions to the organization or accidents waiting to happen

  15. Behavioral Risk Management “Behavioral risk management applies to risks connected with the workplace behaviors of employees and organizations that have a (potential) negative impact on the productivity of an organization” Rudy Yandrick, 1996, Behavioral Risk Management

  16. Historic approach to Human Behavioral Risk Management SOS Consultants Ignore Minimize -“If it ain’t broke don’t fix it” Blame the Employee – HR Example KRAKATOA (Theory of Management)

  17. Managing Human Behavioral Risk SOS Consultants Identify risks Develop plan to address Identify resources within organization Develop proactive maintenance schedule

  18. Human Beings in the Workplace SOS Consultants What are the potential risks?

  19. Human Behavioral Risks in the Workplace SOS Consultants

  20. Predictable Risks of Human Assets in the Workplace SOS Consultants Relationship issues Physical health Emotional health Safety on/off the job CISM Problem Solving / Conflict Resolution

  21. Predictable risks – (continued) SOS Consultants Threat of Violence Sexual Harassment Discrimination Diversity Issues Drug and Alcohol Abuse Stress – at home and work

  22. Predictable risks (continued) SOS Consultants Worker’s compensation Union Grievance/arbitration STD management ADA – disability issues FMLA – dealing with family health issues

  23. Predictable risks (continued) SOS Consultants Lost time and productivity as a result of a safety incident Health insurance benefits design, utilization, and claims LTD Management Absenteeism

  24. Systems Thinking SOS Consultants “Thinking in terms of wholes rather than parts” Peter Senge “The Fifth Discipline”

  25. Systems Thinking SOS Consultants A conceptual framework that allows consideration of overall patterns rather than individual events or parts in order to address and provide support when needed.

  26. Systems Thinking SOS Consultants We tend to focus on snapshots of isolated parts of the system, and wonder why our deepest problems never seem to get solved

  27. SOS Consultants Moving From Parts to Wholes

  28. Oil Refinery – OTJ Accident RatesSOS Consultants EAP clients followed for 5 years Control group matched to EAP group EAP clients 7 x OTJ accident rate of control group at point of EAP entry Average OTJ accident rate same as control group 2 years post EAP referral

  29. Conoco, Inc – Systemic approach to Mental Health Managed CareSOS Consultants Behavioral Health $$ increased 18-27%/year over several years IHC Created – Integrated Health Care teams for Medical, Wellness and EAP at each worksite EAP managed MH benefit and participated in its initial design. $12 million savings over 5 years

  30. EAP is NOT: SOS Consultants A solution for poor management practices A condescending service for weak humans Just free counseling to appease the employees

  31. Re-engineering the EAP function SOS Consultants From “Parts to Wholes” From reactive crisis management to PROACTIVE HUMAN BEHAVIORAL RISK MANAGEMENT

  32. EAP has always had two clients:SOS Consultants The individual Employee or family member The organization or workgroup The Individual Employee Or Family Member The Organization or Workgroup

  33. What are Our Resources?SOS Consultants Who can we partner with in the organization in order to move from parts to wholes in Human Behavioral Risk Management?

  34. What are our Resources? SOS Consultants

  35. Human Beings (Employees) as a resource not a liability SOS Consultants

  36. Human Behavioral Risk Management Program Identifying the organization’s behavior related risks Reviewing programs, policies and services that affect risk Compiling data to measure impact of current risks on the organization Introducing programs to address HBR holistically

  37. A Human Behavioral Risk Management Program provides: Focus on behavior, not healthcare Global management of behavioral risks Organizational “Ownership” of risks and management of solutions Computerized information management Integration of organizational and individual problems and solutions

  38. The Potential EAP of the Future SOS Consultants “A PRIMARY and VISIONARY IMPLEMENTING force to EMPOWER MANAGEMENT, WORKGROUPS, and EMPLOYEES to address HUMAN BEHAVIORAL RISKS together”

  39. When Employees are valued as part of the solution – they become:SOS Consultants Proactive Creative and flexible Responsible and Accountable Healthy, Safe, and Productive

  40. SOS Consultants “We must not cease from exploration and the end of all our exploration will be to arrive where we began and to know the place for the first time” T.S. Eliot

  41. SOS Consultants “It is better and braver to engage and inquire than to assume there is nothing we do not know or that it is not important to know that which we do not know” Plato

  42. Uncertainty is Fertile Ground Uncertainty is the fertile ground of pure creativity & freedom. Uncertainty means stepping into the unknown in every moment of our existence. The unknown is the field of all possibilities. Without uncertainty & the unknown, life is just the stale repetition of outworn memories. You become the victim of the past, & your tormentor today is your self left over from yesterday - 7SLOS

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