Presentation outline

1. The Centre for Public Service InnovationPresented atThe 2nd CPSI Public Sector Innovation Conference27 November 2008by Thuli Radebe (CEO)

2. Presentation outline • The CPSI – Who we are • Mandate • Building a case for innovation • Defining innovation • The CPSI model/approach • Past & current initiatives • Benefits for you • Conclusion - Innovation as a way of life

3. The CPSI – Who we are • The CPSI was established (as a Section 21 entity) by the Minister for the Public Service & Administration in 2001 • Recently established as a government component (agency with its Accounting Officer, reporting to Minister for Public Service and Administration) • Vision: Solution-focused developmental public service

4. Mandate • Entrench the culture and practice of innovation in the public sector • Provide the Minister with independent, diverse, and forward-looking research findings and advice on service delivery innovation (R&D) • Enhance public service delivery through innovation partnerships and projects (Solution Support & Incubation) • Create an enabling environment that nurtures, supports, encourages, rewards innovation within the Public Sector (Enabling Environment).

5. Innovation terrain in South Africa • National Advisory Council on Innovation (NACI) - advises the Minister of Science & Technology on the role and contribution of innovation in S & T in promoting and achieving national objectives • National System of Innovation – driven by Science & Technology through NACI, Science Councils and Tertiary institutions • Innovation Hub, SMART XCHANGE (Durban), MERAKA Institute & government • The focus has been mainly on science and technology innovations – recent review of NACI identified a gap that this does not reach or impact on public service delivery • Collaboration with CPSI addresses that gap (CEO on NACI Board) • Key word - COMPLEMENTARITY

6. Building a case for innovation • Current economic climate & shrinking budgets (interest rates, oil prices, etc.) • - DG Science & Technology says innovation makes sense only if it has an impact on the economy • – implications for public sector (education, Health, social development) • Complicated needs of our citizens and neighboring countries (porous boarders) • Environmental changes (global warming, climate changes) – coast-line destruction in KZN, Zimbabwe situation, foreigners’ situation – caught by surprise! • Have to be futuristic & pro-active – need to be creative and innovative

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12. Defining innovation In a public sector context: “the process of transforming an idea, generally through R&D, into a new or improved product, service, process or approach which serves the mandate of government and the real needs of society” ICT & NON-ICT INNOVATIONS

13. Innovation competence • DST’s 10-year plan proposes that innovation should be seen as a national competence (Edge Issue 1, Feb 2008) • Our collaboration with PALAMA to develop an NQF-aligned executive innovation management module with a service delivery thrust to develop and nurture this competence within the public sector

14. The CPSI model/approach • Fundamental principles • Partnering with Sectors – Sectors play leading role noting that we are not delivering services – hand over • Demand-driven – innovation with a purpose: respond to identified service delivery challenges • ICT an enabler - Exploit the power of technology in our operations, noting that innovation is both ICT and non-ICT • Originality/newness rather than duplication • Knowledge sharing and learning for replication

15. Model/approach continued • Equity & inclusiveness - Leverage support and resources from multiple sources & partners (private, academic, NGO sectors) • Embracing diversity - Forum of experts around a particular problem/challenge (fully representative: private, ICT, academic, NGO sectors) • led by CPSI & relevant sector • to interrogate the challenge • to explore solution & potential service provider/s • to explore funding model for solution • to address IP issues

16. Past & current initiatives • Since its establishment the CPSI has initiated numerous innovations in the Public Service: • eGovernment • Batho Pele Gateway Portal now the responsibility of GCIS which presents a single face of government for the citizen. • PITs - Public Internet Terminals – Partnered with SAPO to link Batho Pele Gateway Portal to PITs • General Service Counters (in Thusong Centres) - integrated front-desks at which specially trained officials are able to offer information and services on a range of government services, including those of departments not necessarily present in the Centre. These have become permanent features in Thusong Centres

17. 6. Past and current initiatives (cont.) • Mobile technology • Track and Trace - an 24/7 SMS Notification and Querying Facility for the Department of Home Affairs, originally to check your marital status, now extended to track the status of you ID Book or Passport application • Dokoza - a cost effective system for data and transaction exchange for medical services - doctors access test results & used as reminder • Mohwiti Technologies’ Access Health, a locally developed solution to improve patient referrals between local clinics and district hospitals

18. Past & Current initiatives • Awards: Public Sector Innovation Awards since 2003 • Knowledge Platforms and Products • Innovation Conference since 2007 • Future Watch e.g. Red Tape to Smart Tape; Human Capital • Case Studies • Innovation Insights

19. Past & current initiatives INTERNATIONAL RESPONSIBILITIES • Partnership with United Nations Public Administration Network (UNPAN) - As Online Regional Centre for SADC we are responsible for uploading information on UNPAN Portal - Ensure our intellectual memory is coordinated and appropriately communicated & development programmes are appropriate - Down loaders vs up loaders • All -Africa Public Sector Innovation Awards - Technical Advisors and Secretariat • Feeder to UN, CAPAM & All-Africa Awards (support entries)

20. Benefits from partnership Multi-media Innovation Solution Centre (Physical facility) • Provide space away from offices or environments to meet, interrogate challenges and explore solutions - offices, meeting rooms, teleconference facility, etc. • Provide support – access to integrated team of experts • Space for testing, piloting and trying things out - Resources (Risk friendly)

21. Benefits from partnership • Hub of information on innovation (various databases – lexicon; innovators; sector-specific innovations; e-learning module, etc.) • Partnerships and exposure to international best practice • Find you & your innovation – share with the world

22. Conclusion - Innovation as a way of life “If our public institutions are to meet the extraordinary challenges of the 21st century, they must innovate as a way of life” - David Osborne • Surprise yourself and turn a losing situation into a winning one • Dare yourself to challenge the status quo all the time for better effectiveness and efficiency • Be sad when you say ‘I can’t’ or ‘you can’t’ and the citizen walks away empty handed and with no concrete promise – don’t be complacent & wallow in sadness – do something • - Refuse to fail that vulnerable citizen

23. Thank you