The Blue Cube Professional FM Solutions

1. The Blue Cube Professional FM Solutions Notes on Strategic Orientation & Corporate Culture May 2012

2. Orientations

3. Integrative Scope B2A Global Trend for Privatization and Outsourcing Global Trend for Privatization and Outsourcing B2B B2C Global Trend for Privatization and Outsourcing Global Trend for Privatization and Outsourcing Global Trend for Privatization and Outsourcing B2A = Town Management B2B = FM Concessions B2C = FM Contracts

4. The Pentatonic Scope B2A B2B B2C PHM LND WTR BMS HCM SFR PRK FOM PCK CPM ENM HSK ENG SWD SFT AMB RFG SPM PMD PTY RCP RVY PLT PWR CPL ENV COC SDM COM SUK FCD TRF ICT TEC STC SEC XXX FWM PVT EVT CLN OSS AVS DTC WST PSC IRM SUS BZS PTS

5. Town Sovereign Domains (Public Departments) Town Hall Public S&S Statuary Economy MYR Mayorship STT Statistics Mgmt EMR Emergency Mgmt UBM Urban Mgmt ECO Economy Mgmt PAO Public Affairs Office WLF Welfare Mgmt AMB Ambulatory Service SRT Strata Mgmt CMM Commercial Mgmt LGO Legal Office EDU Education Mgmt FFT Fire Fighting Service BLD Building Mgmt LBR Labor Mgmt MDO Media Office PHM Public Health Mgmt POL Police Service ENV Environment Mgmt PRC Procurement Mgmt PNO Planning Office HSM Housing Mgmt RHB Rehabilitation Service RTM Roads & Transit Mgmt RVN Public Revenue Mgmt

6. B2A Domains (Town Management) Administrative Infrastructure S&S Environmental Commercial OSS One Stop Shop WTR Water Plants PRK Public Parks PWR Power Plants PLC Police Support Service SWD Sewage & Drainage PMD Public Media TRD Tolled Roads TRF Traffic Mgmt STC Street Cleaning SUK Public Bazaars PIC Public IC Service PMR Public Monitoring WST Waste Disposal PTS Public Transit

7. B2B Domains (FM Concessions) Soft Service Infrastructure HSSE Urban Transportation BZH Business Hubs TRM Terminals PRS Power Supply MLL Shopping Malls LRT Light Train Service WRS Water Supply RCT Recreational Centers BUS Bus Service ICS ICT Supply EDF Education Facilities TXI Taxi Service DTC District Cooling WSC Waste Collection DST Industrial Facilities PCK Public Car Parks

8. B2C Domains (FM Service) Soft Service Engineering HSSE Space Making Commercial LND Gardens & Landscape BMS Bldg Mgmt System HCM Healthcare Mgmt FOM Fit-out Mgmt CPM Car Parking Mgmt HSK Housekeeping ENG Eng. Attendance SFT Safety Mgmt SPM Space Planning PTM Property Mgmt RCP Reception Service PLT Plant Attendance ENV Environment SDM Space Design CMM Commercial Mgmt FCD Façade Cleaning ICT ICT Attendance SEC Security Service FWM Fit-out Works EVT Event Mgmt CLN Specialized Cleaning AVS A&V Attendance PSC Pest Control IRM Int. Refurbishment BZS Biz Support

9. Performance Categories 1 Without Close Supervision Handy 2 With Close Supervision Handy Skillful - Technical 3 Degree Holder Supervisor Professional - Customer Encountered 4 Supervised Outsourced Specialized - Customer Encountered 5 Independent Outsourced Specialized - Isolated

10. The Pentatonic Scope Section TwoService Details

11. The Pentatonic Scope 2- Service Framework 2AA- Building Types Residential Villas Residential Blocks Office Buildings Commercials Industrial 11-SSV Small Single Villa 21-G4R G+4 Res Bldg 31-SOB Small Office Bldg 41-TRM Terminal 51-FDB Food & Beverage 12-SVA Single Villa 22-G12 G+12 Res Bldg 32-MOB Medium Office Bldg 42-SPF Sport Facility 52-CHM Chemicals 13-FMC Family Compound 23-G25 G+25 Res Tower 33-LOB Luxury Office Bldg 43-PFC Public Facility 53-TXL Textiles 14-VCD Villas Compound 24-APC Apartments Compound 34-OBC Office Bldg Compound 44-MRK Shopping Market 54-EQP Equipments 15-MSN Mansion 25-REC Res Community 35-POB Public Office Bldg 45-SPM Shopping Mall 55-MNF Manufacturing

12. 2- Service Framework 2AB- Space Functions Habitat Annexes Wet Public Plant ROM Room COR Corridor KTN Kitchen SRS Stair Case MCN Mechanical Room OFC Office ETC Entrance TLT Toilet LFT Lift Carriage MDB Main Board MET Meeting LBY Lobby BTH Bathroom EXT Exit Stairs POP ITC Room MJS Majlis/Dining STR Store LRY Laundry ROF Roof ADM Bldg Admin Room REC Reception BAL Balcony SWM Swimming Pool CPK Car Park GRB Garbage Room

13. Section ThreeService Bundles

14. 3- Service Bundles 51- Landscape & Gardening Grass Flora Plantations Trees Irrigation LWN Lawn WPN Painted Wall CRB Shrubs STR 2-4 meters SRK Sprinklers WWD Wooden Wall FLD Field TTR 5+ meters FDR Feeders PKT Packets POK Pockets PLM Palms PMP Pumps TLD Tiled GLZ Glazed TNK Tanks NDF indoor NDP Indoor FRS Forestry Controls

15. 3- Service Bundles 52- Housekeeping Floor Wall Ceiling Fixtures Furniture CPT Carpet WPN Painted Wall CPN Painted Ceiling DOR Door IVL Immovable FWD Wooden Floor WWD Wooden Wall CDR Decorative Ceiling WDW Window MVL Movable MRC Marble & Ceramics WLP Wall Paper MNL Metal Panels ARC Arcade ACC Accessories TIL Tiles GLZ Glazed GNL Gypsum Panels SCN Screen DRT Dry Artifacts SRD Screed WDR Decorative Wall RWC Raw Ceiling BAL Balcony - Terrace WRT Wet Artifacts

16. 3- Service Bundles 53- Reception & Front Desk Front Desk Registry Consignee Way Finding Records xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz

17. 3- Service Bundles 54- Facade Cleaning Lower Cradle Rope Mechanical Support xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz

18. 3- Service Bundles 55- Specialized Cleaning Floors Kitchens Water Tanks Sewage Tanks Marine xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz

19. 3- Service Bundles 62- MEP Indoor Supply Light Air Conditioning Plumping Devices PSK Power Socket LVL Low Voltage Light GRL Grill SNK Sink FMD Fixed Mounted Devices LSK Low Voltage Socket CDL Chandelier DCT Ducts SNY Sanitary Ware MVD Movable Devices TSK Tele Socket SPL Spot Light FCU Fan Coil Unit WDV Wet Devices ACC Accessories DSK Data Socket CTL Ceiling Tubes CHL Chill Supply FTP Floor Trap DRT Dry Artifacts SDB Small Distribution Board LCN Light Switch Control CON Control Switch WRV Water Valve WRT Wet Artifacts

20. 3- Service Bundles 61- BMS Building Management System Attendance Maintenance Emergency xx zz PLN zz DRL Drills xx zz xx zz xx zz PAX zz xx zz xx zz xx zz xx zz CAX zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz xx zz

21. Section ThreeService Processing

22. 3- Service Applications 3a- Engagement Survey Proposal Contract Mobilization Launch DCN Data Collection BNC Benchmarking ITM Items DSR Documents Surrender OPL Operations Planning PSY Physical Survey RSC Resourcing TML Timelines DTL Deployment Team Leaders DMT Delivery Mgmt SRL Service Realization PRS Presentation APX Appendixes STN On Site Training DKP Delivery KPIs SMT Estimates NOG Negotiation AGT Agreement DOP Deployment Operatives DPT Delivery Report CPD Conditions Precedents EGN Engaging SGN Sign Off DLR Deployment Labors INV Invoicing

23. 3- Service Applications 3b- Soft Service Landscape Housekeeping Reception Façade Cleaning Special Cleaning PSK Power Socket RCN Regular Cleaning GRL Grill SNK Sink IVL Immovable LSK Low Voltage Socket SPK Spot Check DCT Ducts SNY Sanitary Ware MVL Movable TSK Tele Socket WCN Wet Cleaning FCU Fan Coil Unit WDV Wet Devices ACC Accessories DSK Data Socket ACN Artifacts Cleaning CHL Chill Supply FTP Floor Trap DRT Dry Artifacts SDB Small Distribution Board ECN Emergency Cleaning CON Control Switch WRV Water Valve WRT Wet Artifacts

24. 3- Service Applications 3c- Service Delivery CRM Quality Operations Procurement Finance BDM Biz Develop Mgr QAD Quality Mgr ACD Account Director PRM Procurement Mgr FNC Accountant DCC Document Controller SMG Service Mgr CMG Contracts Mgr TML Team Leader OPR Operative LOR Labor