SANeForce Pharma SFE Features

1. Introductionbegin here… Get linked with a world of infinite opportunities

2. SANeForce Pharma SFE Services Providing SFE Services to pharmaceuticals, FMCG and Healthcare 60,000+ Users 150+ Team size Division of SAN MEDIA Limited 10+ Countries . Division of SAN Media Ltd San Media Limited was incorporated in the year 1992. It is a Public Limited company with its headquarters located in India.

3. Our SAN SFE Services Features FLOW CHARTS Pharmaceuticals, FMCG and Healthcare organization have successfully implemented SFE to seamlessly connect and empower their field force. Field force can sow submit their field activity, Monthly Activity and market feedback to the corporate office from their desktop or mobile devices on the go

4. SANeForce Features Analytics Based on the DCR, all the Reports & Dashboards will be Generated. Sales Data Capture Instantly Upload Primary & Secondary sales Marketing Campaign Design, Execute campaign and capture engagement data. GEO Fencing Preventing MR From Deviating the Tour Plan Plan and Report TP, DCR, Expenses on Mobile App.

5. Digital Promotion Closed Loop Marketing E-learning Closing the loop by capturing the feedback And the impact of the marketing efforts of the Fieldforce Create courses and other training program, assign employees, manage questionnaire and get feedback. Message and Notifications E-detailing Real Time Internal communication announcement Uniform and effective promotion of the products ** Medical Care

6. Our Key Advantages Dashboards with Marketing and Sales KPI CLM(eDetailing) Mobile App (Offline) Functional MIS Reports KPI Scorecard Location & Geo Fencing BI & Territory Profitability De- Duplication of Doctors Control & Alert system Automatic Expense statement eLearning & Payroll User Friendly & Swift access Sample & Input Analysis 100% Customized to suit your needs Multiple support Via Whatsapp, Live chat, IVR Support RCPA & Customer Business

7. SAN SFE Implementation 01 03 02 Implementation Masters Data Upload Our Service Team Ensures You Are Supported Well After The Implementation And Continually Developing New Benefits Upon enhancing the product with new modules. This Will Help Improve Your Productivity. Client needs to provide us with the Doctors, Chemist and Stockist details along with the Product details. Functional Discussion SANeFORCE Collaborates With Its Clients To Jointly Develop An Implementation Project Plan. This Plan Includes Details On How & When The Data Will Be Migrated into the system with companies tailored requirements.

8. SANeForce Training Result SAN SFE Training Services will train and mentor your staff to ensure they have the knowledge and skills to properly use, sustain, and evolve your deployed solution Training to Field Force Training to Admin 04 06 05 Our Technical executives will directly train your field force for initial activities such as TP, DCR, GEO Fencing etc. Admin Training can be given either Online/Direct training to Monitor the Field Activities, sample/input Upload, Secondary sales, expense statement etc.

9. Mobile App Both online and offline reporting Reporting on-the-go Track precise location Dashboard based on controls Alerts and Notifications Compatible with iOS and Android

10. SAN CLM • Redefine interaction with physician • Qualitative interaction for decision making • Uniform & Effective Promotion of your Product • Analyze out-turn of Marketing Strategies • Multi-Channel Marketing tool

11. SANeForce MIS Reports Visibility of Key Performance Indicators help corrective actions and informed decisions. Reports can be generated automatically based on DCR.

12. HQ Coverage Analysis Manager Analysis Coverage Analysis Joint work Analysis Productwise Target Fixation View SANeForce MIS Reports Target vs Sales DCR Analysis Field Force Analysis Product wise call feedback Visit Analysis MIS Reports Functional Reports Performance and operations of field activities done by medical reps can be viewed in real-time through MIS Reports, analytics, reports, notifications and alerts, on mobile devices by managers to take instant corrective action. POB wise Field Force Activities Work Hygiene Report Missed call report Doctor Analysis Rep VS Manager Single Analysis Review Report Assessment Report Sample issued-Field force wise Input Issued- Field force wise Sample/Input Input issued- at a Glance Sample RX quantity

13. MIS Reports Product Exposure Analysis Priority wise Product state wise(sale) Stock & Sales Consolidated Manager wise stock & Sales HQ stockiest wise (Sale & CB) Mode wise Product HQ Wise(sales) Product HQ(Sale & CB) Free All Modules Listed Doctor Product wise visit Product- Stock & sale Product wise stock (All sale & CB) Sales Comparison Product stockistwise (Sale & CB) Primary Vs Secondary Specialty/ Category wise Specialty/ Category Visit wise subdivision wise (Sale & CB) Secondary sales Reports Product Exposure Reports Brand wise( sale & CB)

14. MIS Reports Status Reports Visit Details Reports Circular Mail Leave- Periodically Leave- Active Field Force Mail Delayed Fixation wise[By Visit] Call Feedback wise Cat /Class /Spec /Listed Dr wise Date wise Doctor wise Periodically Based on Mode-wise Chemist & Unlisted Doctors At a Glance Manager-Visit [Vacant HQ] Territory wise listed doctor visit

15. MIS Reports CLM Dashboards/Reports Discipline coverage Campaign Tour Plan- Base level Tour plan- Manager Level Expense Approval Expense Consolidated View At a Glance KPI consolidated view POB Wise Exception Reports Campaign View Campaign Status Campaign Analysis Exception Reports Product Detailed Duration Time Spent Consolidated Time allocation Reports Breakeven Report RCPA Analysis KPI Score card Miscellaneous Reports

16. SAN eForce Dashboards Priority promotions Marketing Dashboards Field Working Days Field Activity Dashboards Brand Exposure Call Adherence, Call Average Product Exposure SANeForce Dashboards Coverage Product wise primary sales Sales Analysis Dashboards Campaign Analysis State wise sales Target Vs Primary sales Admin Dashboards Primary vs. secondary sales Consolidated Sales SFE CLM Dashboards Missed calls Note: We can generate Dashboards and MIS Reports as per customer requirements

17. SANeFORCEeDetailing PLANNING The use of Electronic, interactive media to facilitate sales presentations to Doctors PRESENTATION Focus on Detailing through Tablets, Because both eDetailing and traditional face to face detailing have the most positive effects in sales MARKETING New interactive technologies make the presentations more attractive by multiple presentation forms to boost your sales and Marketing. 17

18. iOS e-Detailing Digitize Your Product using our e-Detailing Think Smart Uniform and effective promotion of your products Think Strategic Detailing can be generated into report automatically Think Economically Printing charges can be saved Think Creative Photo capture and Voice recording facilities available

19. Our Customers About our eDetailing Presentations Product Knowledge 95% Very Good Presentations Growing skills and motivation Topic Communication 92% Good Overview of the Topic Control over communication with Structured dialogue Information Multiple Presentation Formats 90% faster to obtain information Present your content in HTML,PDF,etc. User Friendly Supportive to 100% Easy to use and Navigate Both Android and iOS. 19

20. SAN CLM Screenshots

21. CLM Home Page Can Customise the dashboards In the home screen as per the requirements Field Force can create the Presentation on the go even in front of The doctors chamber Detailing to the doctors can Be gerenerated into reports/ Dashboards automatically Screen assessing rights available, From HO, You can assign the Reports, which needs to be seen From the field force in iPad

22. Master List Downloader Field Force can download the Masters list of Doctors, chemist in their respective tablet devices, If they got the Approval from the Managers/admin.

23. TP Entry Helps you to submit the Tour Plan for a month and entire year Including workflow and approvals With option to create, edit and modify below details • Patch Plan • Standard Tour Plan • Monthly Tour plan • Workflows & Approvals

24. Precall Analysis • Field force can able to know • The Previous activities with the • selected doctor such as • Last visit date • Products • Inputs • Remarks • Feedback

25. Leave Management This Module provides the feature to apply for leaves and approve the same based on the workflow, this contains details like • Leave Accounts • Leave applications with balance • Authorization • Workflow

26. E-Learning • Quiz will improve the field force product Knowledge. • Our E-Learning solutions for employees where have • an option like, • Create course • Upload files & documents to course list • Create questionnaire and online exam • Create class, Manage exam and getting feedback • Marks will be checked automatically and will get • updated to the respective user login

27. Create your Own Presentation from Internet and publish on the app. • Highlight, Mark, undo, save & Email the product content directly to the customers[Docters]. • Like dislike option is available, which in turn helps the HO to make a good strategical Marketing • Group detailing in a single call • Multiple product slide selection in one presentation • Jump to any brand or slide in few clicks • Speciality wise content display.

28. Product wise feedback • Brand wise feedback • Additional calls[Group Detailing] • Joint work Analysis • Sample and Input Management • Doctors Digital Signature • Marketing feedback and Impact • Brand detailing duration • Product detailing duuration

29. Feedback Analysis • Detailing Feedback based on Dr Brand Matrix Priority wise • Detailing Feedback based on Specialty wise • Detailing Feedback based on Therapeutics wise • Can send the Product Content to the doctors on a single click • Auto Sync of of Pictures, Video, PDF & HTML • Like & Dislike which plays a major role in strategic marketing • Uploading of detailing content from the Marketing Team • Offline & Auto Sync Detailing • No of Seconds & Minutes Detailed against the Brand & Pictures • Single Minute is NOT wasted in front of Dr, so Dr attention is NOT diverted from your detailing.

30. RCPA • Ready Reckoner for competitor details. • Record Competitor product at doctor level with mapped chemist. • Gather more information about competitor knowledge. • Add local competitor via Field Force to capture Geographical variances. • Easy Accessibility via Mobile Devices.

31. Marketing Dashboards and Feedback Analysis

32. Admin Dashboards

35. Potential Features Reporting Both Online and Offline Reporting Infographic Reports(Dashboard) can be generated based on DCR Geo Fencing False Reporting is not possible, No Need of Location Tracking High Security Regular Data Backup and Encrypted Data Security and Firewall 35

36. eDetailing Success Relation 1 Relation Genuine Interaction between Medical Rep and Doctors Connection 3 Strong Business connections between Medical Rep and Doctors, So that they can continue their Respective bussiness for long term Interaction Interaction Building Sustainable Relationship Between Medical Reps and Doctors 2 Connection Baseman 36

37. Our Services 01 Tailored solutions Standard Support Quicker return on investment Our transformation consulting team helps you discover and tailor a solution that’s exactly right for your business. Easier implementations Support Forms The Backbone Of Automation. At SANeFORCE With Every Delivery, We Provide The Customer With Customer Portal. It Is An Online Support Where You Can Simply Raise A Ticket &We Promise To Revert &Attend The Query Within 2 Hours. Our team of experts gets you up and running quickly so you start reaping the benefits sooner. Our professional services team makes sure your solution is deployed efficiently and that your users are equipped with industry best practices for quick adoption. 02 03 04 37

38. SANeForce Pharma Inbuilt consultant services When you’re making a significant technology investment, it’s important that you’re confident you have the right team in place to support it. That’s where SAN SFE Consulting Services comes in. Our deeply experienced consultants can help with every aspect of your solution—program management, application configuration, sampling expertise, data integration or migration– and our obsessive attention to detail and process will ensure you have a scalable, successful solution on time. 01 02 03 04 05 HIERARCHY CHARTS

39. Transformation consulting BUSINESS PROCESS CONSULTING 02 01 03 We’ll help you create new business processes to enhance your multichannel outreach activities. TECHNOLOGY STRATEGY CONSULTING We’ll help you assess where you are currently in your technology and develop actionable roadmaps to get you where you need to be, all while making sure to stay in alignment with ever-changing business needs. BUSINESS PROCESS CONSULTING 88% 86% We’ll provide strategic guidance including industry best practices, SOP guidelines, and both before and after a SAN SFE product implementation to make sure you’re set up for long-term success. 68% 63% 62% 50% 48% 40% 38% 24% 23%

40. Support Mechanism Email Support Whatsapp support Live Chat Support forms the backbone of automation. At SANeFORCE with every delivery, We provide the customer with customer portal. It is an online support system where you can simply raise a ticket & We assure to revert & attend the query within 2 Hours. Also we are providing our services with Live chat, Whatsapp, Email and Phone support so the Field Force can contact us any time.

41. Security Mechanism APPLICATION SECURITY DATABASE SECURITY The application uses Form authentication technique to authenticate the users. Forms authentication lets you to authenticate users by using your own code and then maintain an authentication token in a cookie or in the page URL. The application also uses role based authorization techniques to authorize and allow users to their respective views based on the roles defined in the database. The application also encompasses defense strategies that protects it from other security threats like SQL injection, Cross site scripting and Invalidated Redirects and Forwards. The database security measures implemented in the application include firewall protection, SQL server authentication, auditing, encryption and database backup. Firewall Security The below mentioned firewall is used for protecting the application environment Cisco ASA 5510

42. Physical Security Strictly controlled access ensures that the data centers we use count among the most secure facilities in the industry. Security of your business-critical data and systems is our primary concern. CCTV • Industry standards and certifications. • Our data centers are certified in accordance with • the following standards: • ISO 27001:2005 • ISO 9001:2008 • ISO 14001 • OHSAS 18001 Controlled access

43. eDetailing: Impact on sales needs more than just interactive business relationship between Medical Reps and Doctors. Future of eDetailing: The key functions in terms of future development will revolve around interaction and user control and tools for engagement will become even more important than they are today Thank You 43