sap crm online training in mumbai

1. SAP Customer Relationship ManagementTraining

2. SAP CRM SAP CRM Functional Course Content Introduction to SAP CRM Marketing Sales Service CRM User Interface ( Web UI)

3. SAP CRM SAP CRM Technical Course Content SAP CRM Fundamentals Base Customization of SAP CRM Experience on SAP CRM User Interface Customizing SAP CRM CRM User Interface ( Web UI)

4. Introduction to SAP CRM • CRM Customizing Fundamentals • Over view of CRM Architecture • Business Partner • Business categories • BP Roles & Grouping, BP Relationships • Business partner Hierarchy • Organizational Management • Organizational Model, Org Determination • Territory Management • Territory Hierarchy Levels

5. Introduction to SAP CRM • Product Master • Attributes & Set Type, Hierarchies & Categories, • Product types, Maintain Products • Transactional Processing • Business Transactions • Item Category • Activity Management • Business Activities • Partner Processing

6. Marketing • Marketing Planner & Campaign Management • Marketing Calendar • Personalized Mail Forms • Segment Builder • Customer Segmentation, Attribute List , Info sets • Product Proposals • Campaign Automation • External List Management • Lead Management • Lead Questionnaire

7. Sales • Opportunity Management • Sales Cycles in Opportunity management. • Surveys and Questionnaire in Opportunity management • Order Management • Contract management • Copying Controls • Sales Cycle, Tools–Buying Centre & Sales Agent • Special functions in order management

8. Service • Service order management • Complaints and Returns • In-House Repair Management • Installed Base management • Installed Categories IB • Components • Objects, Object Family • Assign Object Family to IB Category • Service agreements and service contracts • Warranty claims

9. CRM User Interface ( Web UI) • UI concepts and UI V’s SAP GUI • Business roles • Authorization roles • Navigation bar profile • Work center link group • Direct links and logical links • Enhancing the existing business roles • Linking business role to org model. • Transaction launcher

10. SAP CRM Fundamentals • Introduction to SAP CRM • Basics and Architecture • SAP CRM Marketing • SAPCRM Sales • SAP CRM Services • SAP CRM Web Channel • SAP CRM Partner Channel Management • SAP CRM Interaction Center • SAP CRM Field Applications • SAP CRM Analytics

11. Base Customization of SAP CRM • SAP CRM Overview • Business Partners • Organizational Management • Product Master • Transaction Processing • Activity Management • Partner Processing • Actions • People Centric CRM

12. Experience on SAP CRM User Interface • Describe the different UI elements and know how to personalize them • Explain the concept of Business Roles and know how to maintain them • Understand the Navigation Bar • Customizing and how to integrate other web • Get a basic understanding of the architecture of the User Interface • Understand the UI Configuration Tool and perform layout changes • Explain the Design Layer Concept

13. Experience on SAP CRM User Interface • Perform customer specific enhancements with the Easy Enhancement Workbench • Explain the Component Enhancement Concept • Explain how to create skins to adapt the UI to your corporate identity • Understand Web Services and the Web Service Tool

14. Customizing SAP CRM • Business Layer • Generic Interaction Layer: Basics • Business Object Layer: Transactional Services • Enhancement of Data Model with the Application Enhancement Tool • Enhancement of Generic Interaction Layer Components • Simple Objects • Presentation Layer • UI Component Development and Enhancement Concepts • Views, View Sets, Custom Controller,Window, Navigation

15. Customizing SAP CRM • Component Interface and Usage of Components • Cross component Navigation • Implementation of Value helps • Editable Overview Pages • Tables in views • Transaction context • Component Enhancement Examples • UI Types • Global Data Context • UI Configuration, Transaction Launcher

16. Thank You!